Customer Service Data Entry

Daniel G. Walker

Oak Point, TX 214-***-**** ********.*******@*****.***

Professional Intro

Now seeking to transition into a corporate role, bringing a background in top-tier customer service, team training, and daily operations. Skilled at organizing tasks, improving processes, and ensuring accuracy in fast-paced environments. Recognized as dependable, adaptable, and detail-oriented, with a track record of supporting both team and business goals.

Education

Associate of Science (Cyber Security)

Dallas County Community College Dec 2020

Core Competencies

Customer Service Team Collaboration POS Register Cash / Card Handling Accounting Reconciliation Workflow Optimization Data Entry Quality Control Health & Safety Compliance Inventory Management Microsoft Office Suite

Professional Experience

Starbucks — Barista

Carrollton & Oak Point, TX Dec 2022 – Present

●Processed a high volume of customer orders with speed and accuracy, ensuring consistency with company standards.

●Trained and coached new team members on store procedures, customer service techniques, and quality expectations.

●Resolved customer concerns promptly by identifying issues and offering effective solutions, protecting brand loyalty.

●Managed cash handling, credit card processing, and daily balancing of registers

●Monitored and restocked inventory levels, coordinating with team members to maintain uninterrupted operations.

Maintained compliance with health, safety, and operational policies by following strict guidelines and checklists.

Mochinut — Customer Service Associate

Carrollton, TX Sept 2021 – Sept 2022

●Prepared and served food products while following quality, safety, and presentation standards to ensure a consistent customer experience.

●Implemented improved task organization methods that streamlined workflows, reduced wait times, and increased overall service efficiency.

●Assisted with daily inventory management by tracking stock levels, rotating supplies, and communicating needs to reduce shortages and waste.

●Handled cash and digital transactions with accuracy, balancing registers and maintaining accountability in all financial exchanges.

●Supported team operations by restocking workstations, coordinating tasks during peak hours, and maintaining a clean, organized environment.

●Provided attentive customer service by answering questions, accommodating special requests, and resolving issues to enhance satisfaction.

TeaLatte Bar — Shift Lead

Carrollton, TX May 2018 – Feb 2020

●Prepared and served handcrafted beverages with precision, customizing orders and ensuring quality and consistency.

●Maintained clean, organized production areas to prevent safety hazards and support efficient daily operations.

●Trained and mentored 8 new employees within the first year, delegating daily tasks and providing ongoing feedback to build a capable team.

●Oversaw cash and credit card transactions through POS systems, ensuring accuracy and accountability in financial handling.

●Coordinated staff during peak hours by assigning responsibilities, monitoring workflow, and stepping in where needed to meet customer demand.

●Supported management by enforcing company policies, monitoring standards, and assisting with problem resolution on shift.

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