Customer Service Mental Health

PROFESSIONAL EXPERIENCE

SCO Family of Services Jamaica, NY

Child Care Worker November 2021 –Present

●Program priorities include enhancing residents’ daily living skills and always ensuring program safety. Planning, supervising, and participating with residents in recreational activities and documenting mental health services provided.

●Assists with the implementation of training, assisting residents in growing emotionally and socially through informal counseling and facilitating skill-building sessions.

●Encourages resident education by assisting with homework, teacher communication, school behavior, and special school activities. Mentor to residents entering the workforce.

Women in Need (WIN), Westway Astoria, NY

Recreation Associate January 2020 – June 2020

●Responsible for client contacts, remote learning, information dissemination, activity kits and classroom décor.

●Assist with the implementation of the policies and procedures of WIN Westway Recreation programs.

●Assist with the management of special events that take place within Recreational Services facilities or in collaboration with other community organizations, specifically, evening and weekend outings.

Independent Contractor Jamaica, NY

Community Liaison – Advanced Social Daycare Center Services June 2019 –January 2020

●Assisted multiple Directors of various centers with outreach for creating programs that addressed the health, psychosocial, and educational needs of older individuals and their caregivers.

●Assisted in monitoring programs effectiveness, compliance with applicable regulations and standards, and helped to identify areas for improvement or expanded program offerings.

New York City Department of Correction Astoria, NY

Legal Staff Analyst August 2018 -June 2019

●Processed, analyzed, and extracted information from data to assist the Deputy Risk Manager in identifying problematic conduct of agency personnel for input into the agency's Early Warning System database.

●Responsible for all Subpoena requests. Tracked and logged status in excel. Managed import and export of information into management database.

Queens Public Library Lefrak City, NY

Customer Service Manager July 2016 -August 2018

●Managed budget and day-to-day operations of the Customer Service Team.

●Created effective CS procedures, policies, and standards. Hired and trained new staff. Maintained confidential personnel files and developed schedules. Resolved customer service issues in a timely manner.

Integreon Staffing; Epiq Systems; Tower legal Staffing New York, NY

Document Review Specialist (Intermittent) September 2012 - July 2016

●Reviewed and analyzed discovery documents for responsiveness and privilege utilizing Relativity/DocuMatix platforms. Assisted attorneys with preparation for litigation.

●Scanned documents for statements against interest and prepared documents for production. Drafted letters responding to opposing party's inquiries regarding document production requests.

Whole Foods Market Englewood Cliffs, NJ

Associate to the Executive Director of Human Resources July 2003 -April 2012

●Provided administrative support to the Executive Director for all existing and new store openings.

●Responsible for the organization, administration and planning of all meetings, travel, and collaborations with senior management in creating detailed work plans for long-range facilities planning.

EDUCATION

Juris Doctorate, 1993

CUNY Law School, Queens, NY

Bachelor of Arts, 1984

Howard University, Washington, D.C.

SKILLS

Effective Communication, Cultural Competence, Empathy and Emotional Intelligence, Conflict Resolution and Problem Solving, Community Engagement and Social Responsibility, MS Word, Excel, and PowerPoint

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