Care Specialist Licensed Insurance

Wilbert Parker

Tampa, Florida

(Cell) 347-***-**** (Home) 718-***-**** (Email) *************@*****.***

EXPERIENCE:

The General Insurance : Licensed Insurance Professional 10/24

Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services

Apply knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage

Follow written risk and compliance policies and procedures for business activities

Maintain required Property & Casualty licenses and state registrations.

Follow written risk and compliance policies and procedures for business activities

Computershare Financial: Customer Care Specialist 12/23

As a care specialist I use my problem solving and exceptional customer service skills to deliver great customer experience to our shareholders.

I mastered multi-tasking by using multiple screens to research account histories.

I am responsible for calculating and replacing outstanding dividend payments.

I assist shareholders with selling their stock holdings and the transferring of their stock ownership.

USAA Licensed Insurance Professional 9/2021 – 10/23

Facilitate the member experience by answering phone calls, emails, and other requests from members.

Apply knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage

Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services.

Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

Maintain required Property & Casualty licenses and state registrations.

Follow written risk and compliance policies and procedures for business activities.

Centers Plan for Healthy Living Member Services Representative 2/2020 – 9/2021

Performs outbound calls

Meets or exceeds company and client performance metrics

Maintains phone and contact logs and documents call details as appropriate

I am detail oriented, and have excellent communication skills

Possesses technical ability to use phone and computer system Logs and tracks verbal or written member

grievances and appeals.

Conducts relevant research into complaints and collaborates, coordinates and communicates with

various departments.

Ensures grievances and appeals are handled and resolved in compliance with timeliness requirements,

and at the highest standards for accuracy.

Purdue University Global Academic Admissions Advisor 7/2018 – 1/2020

Advice and counsel the students through the Admissions process and facilitate the collection of all required

Admissions documents relevant to the first term start.

Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests,

qualifications, motivations, and commitments.

Convey accurate, independently verifiable information in the proper context to enable applicants to make

well-informed decisions to attend Purdue University Global.

Know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and

policies for Admissions as prescribed by Purdue University Global and the Department of Education.

Ensure that adequate, accurate and timely student records are created and maintained during the

Admissions Process and are forwarded to other departments as appropriate

Bayview Loan Servicing LLC Customer Relations Advisor 3/2017- 4/2018

My goal is to ensure the Customer is informed on all their mortgage needs while working in a high-volume

contact center environment handling inbound, outbound, and blended contacts.

I adhere to the Federal and State mortgage lending guidelines to ensure that I am providing legally

accurate and professional service to our customers.

I utilize my ability to negotiate with customers to resolve their delinquencies, while working across

multiple Loan Servicing and Collection Platforms

EDUCATION:

Bernard M. Baruch College Bachelor of Business Administration

References Available

Contact this candidate