Customer Service Agent

Skills

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional Customer service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Documentation and reporting

Service-oriented self-starter

Microsoft Office Suite proficiency

Customer Relations

Outstanding communication skills

Empathetic and genuine

Report preparation

Complaint resolution

Creative problem solving

Professional telephone demeanor

Stock management

Moeketsi Khabele

Address Johannesburg, South Africa 2001

Phone 076*******

E-mail *********.*******@*****.**.***

Work History

Education

Shipping procedures understanding

Technical Support

Staff education and training

Service standard compliance

Key stakeholder relationship building

2016-08 - 2023-12 Customer Service Agent

Nascollosal, Johannesburg

Communicated with clients regarding travel requirements, baggage, security questions.

Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Entered customer details on system to boarding passes and bag tags, document problems, and offered solutions where required by guests. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

2008-09 - 2016-06 Service Manager

JDG Group, Johannesburg

Met with customers to discuss service needs and offer available solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and develop effective and practical solutions.

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

2006-09 - 2006-12 Service Technician

JD Group, Johannesburg

Explained diagnostic findings to customers and outlined repair or service options.

Adhered to safety protocols and policies to reduce workplace hazards. Responded to customer inquiries quickly and professionally to increase satisfaction.

Senior Certificate: High School

Bishop Demond - Aliwal North

Languages

References

English

Advanced (C1)

South sotho

Advanced (C1)

Afrikaans

Intermediate (B1)

Pedi

Beginner (A1)

Mr Sagie Govender - 083-***-****

Regional Service Manager - JD Group

Miss Victoria Ramohale - 073-***-****

Flight controller - Nas Collosal

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