Customer Service Assistant Manager
Resume:
JIMMY BRADLEY
***********@*****.***
Professional Experience
Assistant Manager – Big 5 Sporting Goods
May 2025 to Present
Responsible for end-of-day cash management, securing funds, locking entrances and exits, and setting alarms.
Supported the manager by overseeing associates, delegating tasks, and communicating expectations to ensure tasks are completed.
Communicated job requirements, planned and appraised results, and enforced company policies and productivity standards.
Received and stocked merchandise, maintained an organized sales floor, and completed required paperwork.
Ensured facility safety through routine sweeps, hazardous material handling, and reporting unsafe conditions.
Provided exceptional customer service by assisting customers with purchases and resolving concerns.
Maintained merchandise presentation and handled claims, returns, and zoning according to company guidelines.
Managed inventory by securing high-shrink and damaged goods and educating associates on stocking practices.
Stayed up-to-date with company policies and completed all required training.
Operations Supervisor – AdaptHealth (Sacramento, CA)
April 2024 – March 2025
Ensured compliance with government regulations and professional standards in patient care.
Participated in educational programs and professional development to stay current on industry standards and techniques.
Oversaw all branch operations, including delivery, warehouse, logistics, and respiratory staff, ensuring compliance with laws, regulations, and accreditation requirements.
Managed daily logistics, providing direction for efficient order routing and meeting productivity goals.
Maintained cost-effective and timely deliveries through management of delivery methods.
Collaborated with department leaders to ensure timely, safe delivery of goods and services.
Controlled inventory at the branch, placing orders according to restocking protocols.
Addressed service concerns by identifying trends and implementing improvements.
Worked with regional leadership to resolve issues and enhance patient experience.
Conducted root cause analysis and implemented measures to improve operations.
Maintained communication with physicians and referral sources regarding patient conditions and service changes.
Coordinated with leadership to review delivery resources, ensuring organizational goals and metrics were met.
Ensured ongoing staff training and accountability through regular audits.
Assisted with emergency patient equipment issues and performed preventative maintenance during scheduled visits.
Assumed on-call responsibilities during non-business hours as required.
Followed protocols for PPE, infection control, and hazardous materials handling.
Protected patient confidentiality and adhered to HIPAA guidelines.
Completed compliance training and maintained alignment with company policies.
Set annual departmental goals and ensured timely completion of staff evaluations.
Managed staff selection, hiring, onboarding, training, and provided regular feedback.
Merchandising Lead – Sam’s Club (Sacramento, CA)
January 2023 – April 2024
Provided customer service by assisting members, guiding use of self-service technology, and resolving concerns.
Supported management by supervising associates, delegating duties, and providing training and feedback.
Managed the receiving and stocking of merchandise, maintaining a well-organized sales floor and documentation.
Ensured safety through regular sweeps, proper hazardous materials handling, and reporting unsafe conditions.
Maintained merchandise presentation standards, handled returns, organized displays, and secured high-shrink items.
Monitored product quality through rotation, code dating, and sanitation practices.
Collaborated with colleagues to meet business needs and address opportunities for improvement.
Promoted compliance and ethical standards by modeling best practices and supporting management in resolving issues.
Led teams by coordinating assignments and supporting adaptation to change.
Oversaw the picking and staging of club pickup orders according to company procedures.
Closing Manager – Target (Sacramento, CA)
January 2022 – July 2023
Managed closing duties, including cash collection, counting, and securing funds in the safe.
Ensured security by locking entrances and exits and setting the alarm.
Assisted the manager in supervising associates, assigning duties, and communicating goals and expectations.
Achieved staff objectives by planning, monitoring, and appraising results; coaching, counseling, and disciplining employees; and enforcing systems, policies, and productivity standards.
Received and stocked merchandise, maintained an organized sales floor, and completed necessary paperwork.
Maintained facility safety through sweeps, handling hazardous materials, and reporting unsafe situations.
Delivered superior customer service, assisting with purchases, and resolving member concerns.
Upheld sales floor and merchandise presentation standards, handled returns, and organized displays according to company policies.
Controlled inventory by identifying shrink and damage and securing fragile items.
Maintained product integrity by enforcing first-in, first-out stocking practices.
Educated associates on stocking procedures and ensured compliance through follow-up.
Remained current on policies and completed training as required.
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