Social Media Customer Service
Resume:
Alexandria High
Warrenton, GA *****
*********@*****.***
Work Experience
Manager
Mcdonalds-Cumming, GA
January 2025 to Present
• Led a team of 10 employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines Influencer Marketing Manager
Freezies Treats-Cumming, GA
August 2024 to Present
• Make and manage a social media account displaying specific products
• Work closely with clients and suppliers to achieve the best outcomes of orders
• Engage in live interactions keeping high moral for the company
• Maintain professionalism in every interaction
Freelance Photographer
CADY-Cumming, GA
July 2024 to December 2024
• Captured high-quality photographs for various clients, events, portraits, and product shoots
• Collaborated closely with clients to understand their vision and requirements, ensuring client satisfaction and delivering on their expectations
• Managed all aspects of the photography process from pre-production planning to post-production editing and final delivery of images
• Implemented effective marketing strategies such as social media campaigns, website optimization, and networking events to expand client base
• Adhered to project timelines while managing multiple assignments simultaneously without compromising quality or attention to detail
PCA Personal Care Assistant
Assisting Hands Home Care-Cumming, GA
July 2024 to September 2024
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients in mobility exercises, transfers, and ambulation to promote physical health
• Documented patient observations accurately in medical records for reference by healthcare professionals
• Worked closely with families to address any concerns or questions about patient care Cashier/Customer Service
Kroger-Cumming, GA
March 2024 to June 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Education
College in Criminal justice
Colorado technical-Remote
May 2025 to Present
High school diploma
South Forsyth High School-Cumming, GA
August 2021 to May 2024
Skills
• Customer support
• Patient observation
• Cleaning
• Photography
• Customer service
• Happy to help
• Patient monitoring
• Professionalism
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