Customer Service Data Entry

Ann Tatum

•Riverdal GA •770-***-**** •******@*****.***

Professional Summary

Dedicated and detail-oriented Patient Intake Specialist with 5 years of experience in customer service and healthcare support. Skilled at greeting patients, verifying insurance, entering accurate information, and maintaining confidentiality in compliance with HIPAA regulations. Known for strong organizational skills, professionalism, and a compassionate approach to patient care.

Core Skills

- Patient intake and registration

- Insurance verification & billing support

- Protecting personal/confidential information (HIPAA)

- Data entry & electronic medical records (EMR)

- Customer service & conflict resolution

- Scheduling & appointment management

- Communication (verbal & written)

- Multitasking in fast-paced environments

Professional Experience

Customer Service Representative

Intercall —Newnan,GA

10/ 2018 - 01/ 2023

- Greet and assist customers in a professional manner while handling personal information with discretion.

- Verified customer accounts and resolved inquiries, ensuring accuracy and confidentiality.

- Entered data into secure systems while maintaining compliance with company policies.

- Built positive relationships by providing excellent customer support and clear communication.

Administrative Assistant

Progressiv —Morrow,GA

02/2023 – 10/2024

- Managed front desk operations, including scheduling, filing, and maintaining records.

- Ensured all sensitive documents were securely stored and only accessed by authorized staff.

- Assisted clients with forms and intake processes, ensuring accuracy and attention to detail.

- Supported team operations by coordinating schedules and handling confidential correspondence.

Education

High School Diploma

Eastcowet High School — Newnan,GA Year:2011

Certifications

- HIPAA Compliance Training

- Medical Terminology (optional)

- CPR/First Aid Certified

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