Customer Service Administrative Support

Jacqueline Cantu

San Antonio, TX • 210-***-**** • ************@*****.***

Professional Summary

Detail oriented and personable professional with 8+ years of experience in customer service, administrative support, and hospitality. Adept at managing communications, coordinating schedules, and delivering high quality service in fast paced environments. Proven ability to work independently, stay organized, and maintain productivity in remote settings.

Professional Experience

Clean Scapes: Receptionist

Administrative Role

2023/2025

• Answered and directed high volume of calls, voicemails, and messages with accuracy and professionalism.

• Delivered excellent customer service by resolving inquiries and providing timely support.

• Greeted guests and ensured a positive first impression for all visitors and callers.

• Maintained calendars, scheduled meetings, and arranged travel logistics for staff.

• Demonstrated adaptability by handling multiple administrative tasks in a deadline-driven environment.

Saltgrass Steakhouse: Server

Customer Service

2021/2023

• Boosted sales by 5% through strategic upselling of high margin menu items.

• Sold 18 Landry Select Club Reward Cards in one month, earning 2nd place storewide.

• Exceeded liquor/beer/wine sales targets by 19% with tailored recommendations and hospitality.

• Recognized as a top tier server for consistent customer satisfaction and team support.

• Entrusted with end of shift closing duties, employee check outs, and quality control tasks.

Henry’s Puffy Tacos: Server/Host

Customer Service Representative

2018/2021

• Managed real-time seating assignments for 9+ servers to ensure optimal table coverage.

• Improved ticket times by 3 minutes through proactive communication with kitchen staff.

• Handled inbound calls with professionalism, providing accurate information and resolutions.

• Contributed to a smooth guest experience through team collaboration and attention to detail.

Education

Earl Warren High School

San Antonio, TX

High School Diploma, 2019

Skills & Certifications

• TABC & Food Handler Certified

• Aloha POS System Proficiency

• Bar & To Go Training

• Critical Thinking & Multitasking

• Remote Communication Tools (Zoom, Google Workspace, Microsoft Teams)

• Shift Leader

• Administrative & Scheduling Skills

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