Customer Service Security Guard
Resume:
Anthony Thompson
****************@*****.***
Hyde Park, MA 02136
****************@*****.***
Professional Summary
Motivated and worker with management experience and exceptional people skills. Over 5 years' experience planning, developing, and implementing different tasks. Articulate individual driven to succeed.
CORE QUALIFICATIONS
• Customer Service skills
• Shift Supervisor manager skills
• Strong interpersonal skills
• Great De-escalating skills
• Excellent Multi-tasker
• Human Services Professional
• Disease Prevention
• Strong Communication Skills
• Janitorial&Maintenance and Landscaping skills
• Media Marketing/PSA skills
• Behavioral Prevention skills
• PCA Worker skills
• Youth coordinator Skills
• Youth Basketball coach from Ages 7-18yrs old
Authorized to work in the US for any employer
Work Experience
Concierge/Security
Allied Universal-Boston, MA
January 2019 to Present
• Security Guard and Concierge receptionist, patrol video surveillance and mobile patrols, detailing and handling tenets packages
• Implemented and managed comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property
• Led a team of XX security officers in maintaining a safe and secure environment for employees, visitors, and clients
• Developed emergency response plans and conducted drills to ensure preparedness for various scenarios
Voluntary Basketball Coach&Trainer
NON PROFIT ORGANIZATIONS-Boston, MA
September 2018 to May 2025
• I Coach kids from the ages 7-18 years old on the AAU travel circuit, also host skill&drills development training
• Provided guidance and mentorship to athletes, helping them overcome challenges and reach their full potential
• Organized and conducted regular practice sessions, focusing on skill development and teamwork Delivery Driver
Amazon-Dedham, MA
August 2023 to March 2025
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Collaborated with dispatchers to coordinate daily delivery schedules
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Reported any vehicle maintenance or repair needs promptly to the appropriate department
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Security/Concierge
NORTHEAST SECURITY-Boston, MA
July 2024 to November 2024
• Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
• Securing the building greeting people handling tenets packages and deliveries also working Celtics event building tours, badge access, monitoring camera's
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
Behavior, technician, and recovery support
The Healing Center-Stoughton, MA
January 2022 to February 2024
Behavior Analysts in implementing and monitoring treatment plans, helping clients with day-to-day activities, life skills and recording their progress for analysis by a Therapist or Doctor during scheduled checkups.
• Maintained accurate documentation of client progress, including assessments, treatment plans, case notes, and discharge summaries
• Developed personalized recovery plans for clients, tailoring strategies to meet their unique needs and goals
• Organized sober social events, such as recreational activities, holiday gatherings, and volunteer opportunities, to foster a sense of community among individuals in recovery
• Conducted regular check-ins with clients via phone calls, text messages, and emails, to provide ongoing encouragement, support, and accountability
Shoe Sales Associate
Foot Locker-Braintree, MA
October 2021 to December 2023
• Provided exceptional customer service by assisting customers in finding the perfect pair of shoes based on their preferences and needs
• Demonstrated extensive knowledge of shoe brands, styles, and features to effectively communicate product benefits to customers
• Built strong relationships with customers through personalized interactions, resulting in a high rate of repeat business
• Maintained an organized and visually appealing store layout to enhance the shopping experience for customers
• Assisted in inventory management tasks such as receiving new shipments, restocking shelves, and conducting regular stock checks
Peer Recovery Specialist
Rockland Recovery Group-Braintree, MA
May 2021 to October 2023
• Provided one-on-one support and guidance to individuals in recovery from substance abuse, helping them navigate challenges and develop coping strategies
• Facilitated group therapy sessions, creating a safe and supportive environment for participants to share their experiences and learn from one another
• Assisted clients in accessing community resources such as housing assistance, employment services, and healthcare providers to support their overall well-being
• Maintained accurate documentation of client progress, including assessments, treatment plans, case notes, and discharge summaries
• Supported clients in developing relapse prevention strategies through education on triggers, coping skills development, and ongoing support
Motor equipment operator
Boston Public Works City Of Boston-Boston, MA
September 2017 to August 2022
• Trash removal Cleaning snow removal paving, landscaping
• Executed precise movements and maneuvers with heavy machinery to ensure safety and accuracy in completing projects
• Performed routine maintenance on equipment, including inspections, lubrication, and minor repairs
• Performed various physical tasks such as digging, lifting, and carrying heavy materials
• Operated power tools and equipment safely and efficiently to complete assigned tasks
• Maintained cleanliness of work areas by sweeping, removing debris, and disposing of waste properly
• Loaded and unloaded materials from trucks or other vehicles using appropriate equipment
• Mixed concrete according to specifications for pouring foundations or constructing structures
• Assisted skilled workers in completing complex projects by providing necessary support
• Prepared construction sites by clearing obstacles, setting up barricades, and marking boundaries Assistant Youth Coordinator
Roca, Inc-Chelsea, MA
May 2021 to May 2022
• Provided direct support and guidance to at-risk youth, promoting their emotional well-being and personal development
• Developing and facilitating programs,event's for the Youth in various settings,Platforms that enhance and support personal youth education and development and Opportunities, life skills
• Implemented individualized care plans for each youth, addressing their unique needs and goals Children’s hospital Environmental Service
Silver services-Boston, MA
October 2018 to September 2020
• Delivering and organizing supplies, equipment such as Defibrillator patient monitor and more
• handling toxics,Disinfecting and Sanitizing prevention
• Implemented effective strategies for the safe disposal of hazardous materials in accordance with local, state, and federal guidelines
• Operated specialized equipment such as air samplers, water sampling devices, gas detectors, and radiation monitors
PARKER/TRANSPORTER
Hertz/Dollar Rent A Car-East Boston, MA
August 2016 to November 2019
• Managed the return process for rental vehicles, ensuring efficient and timely check-ins
• Park cars into the slot that will be return to the VSA to be clean then back out to the floor also transport cars from different locations when needed
• Provided excellent customer service by addressing inquiries, concerns, and complaints related to vehicle returns
Environmental Services Technician/ Patient Transporter Massachusetts General Hospital-Boston, MA
May 2017 to September 2019
• Performed routine cleaning and maintenance tasks in accordance with established protocols and safety guidelines
• Ensuring that clients are assisted to specific areas of the hospital and safely assisted to the proper exits when discharged from the hospital in a prompt, professional manner
• Delivering and organizing supplies Environmental services handling toxic chemicals Custodian/Janitor
Boston Public Schools System-Roxbury, MA
May 2014 to September 2019
Responsible for
• Maintaining a safe and clean environment
• Disinfecting and Sanitizing school and Classrooms areas Keeping bathrooms clean and stocked
• Taking inventory of supplies also re-ordering them.
• Operating Snow Blower, Vacuums and Buffer machines.
• Stripping&Waxing Floor and handling the trash pick up duties, including locking up the building at the end of the night.
Floater Security Officer
Securitas-Boston, MA
June 2017 to October 2018
• Floater security officer worked at ties convention and multiple residencies Purity office that events and concierge
Floor Technician
Stanley Steemer-Holbrook, MA
April 2017 to May 2018
• Work with a crew member driving out to various locations, jobs in are company van
• performing various tasks jobs such as Carpet floors Tile floors and Marble floors steaming buffering and waxing, Duct cleaning vents
PCA Personal Care Assistant
Boston Center for Independent Living-Boston, MA
January 2013 to September 2017
• Providing medication at schedule times Also providing personalized care and assistance to patients, ensuring their comfort and well-being
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Supported patients in mobility exercises, transfers, and ambulation to promote physical health Housekeeping
Hyatt Regency-Boston, MA
January 2014 to February 2017
Responsible for
● Maintaining a safe and clean environment
● Disinfecting and Sanitizing staff and clientele areas
● Complete room cleans
● Delivering fresh linens and keeping rooms Organiza Stocker/Sales Associate
Starmarket/Shaws-Brookline, MA
March 2014 to November 2016
Responsible for
● Overnight crew In Store Stocking
● Cleaning & Handling Trash
Packaging and Organization Taking inventory of supplies also re-ordering them Staff Agent
Ultimate Staffing Agency-Boston, MA
January 2013 to May 2015
Responsible for
• Adapting to different working environments
• General Labor work
• Working in warehouses
• Stocking warehouses
• Professional Painting
• Professional snow removal and Concierge/Security work Receptionist
Princey Hair Salon-Dorchester, MA
November 2010 to 2015
Responsible for
● Greeting all clients in a polite and professional manner
● Answering phones in a timely fashion
● Scheduling Stylists and Barbers appointments
● Handling incoming and outgoing correspondence, including mail, email, and faxes
● Ordering and verifying all shop supplies
● Maintaining a clean and safe environment for all staff and clientele including securing and locking up the building at the end of the night
Education
High school or equivalent
East Boston High School
2004 to 2008
Skills
• Housekeeping (3 years)
• Cleaning (6 years)
• Security (5 years)
• Time management
• Janitorial (3 years)
• Heavy Equipment Operation
• Teaching
• Clean
• Floor Technician (4 years)
• Organizational skills
• Applied behavior analysis
• Working with people with autism
• Buffer (4 years)
• Painting
• Driving
• Maintenance (3 years)
• Carpet Cleaning (2 years)
• Training & development
• Sports coaching (5 years)
• Front desk
• Valet Parking
• Landscaping (2 years)
• Supervising experience
• Physical education
• Snow Removal (5 years)
• Environmental Services
• Experience with children
• Waxing (4 years)
• Buffing
Certifications and Licenses
RBT Certification
Driver's License
First Aid Certification
Pallet Jack Certification
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