Customer Service Credit Controller

Prasanth Rabinthiran

** *** ****, *** ******, Surrey, KT3 3HH

+44-744*-****** **************@*****.***

Professional Profile

Multilingual and results-driven Credit Controller with over 9 years of experience across the property, legal, and automotive sectors. Proven success in managing large credit portfolios, recovering outstanding debts, and streamlining financial operations. Strong track record in client relationship management, negotiation, and dispute resolution. Recognised for a calm, methodical approach, accuracy under pressure, and delivering high-quality service. Fluent in English, Tamil, and French. Immediately available and ready to contribute to a high-performing finance team.

Key Skills

• Credit Control & Debt Recovery – Experienced in B2B and B2C collections, legal escalation, and credit risk assessment.

• Customer Service – Patient, professional communicator with a reputation for resolving disputes efficiently.

• Finance Administration – Skilled in invoicing, reconciliations, banking, and maintaining accurate financial records.

• Systems & IT – Proficient in MS Office (Word, Excel, PowerPoint, Publisher), CRM systems, and email correspondence.

• Languages – Fluent in English, Tamil, and French.

• Additional Strengths – Detail-oriented, strong numeracy skills, high accuracy, and ability to meet tight deadlines.

Professional Experience

Credit Controller / Manager – Carrosserie First, Paris, Pierrefitte-sur-Seine

Jan 2024 – Jul 2025

• Oversaw workshop schedules and prioritised daily repair work.

• Managed communications with insurance companies and clients regarding invoicing and debt recovery.

• Collected outstanding payments and negotiated repayment terms.

• Procured car parts and coordinated vehicle deliveries and returns across Paris.

Credit Controller – AASK Solicitors Ltd, Morden

Nov 2018 – Dec 2023

• Managed inbound payments, account queries, and reconciliations.

• Issued invoices/statements and maintained daily cash flow sheets.

• Collaborated with the team to resolve client issues efficiently.

• Maintained productivity while working remotely.

Senior Credit Controller / Accounts Assistant – Urbanpoint Property Management Ltd, New Malden

Jul 2016 – Nov 2018

• Collected £1.3M in outstanding debt and managed 30,000+ accounts.

• Evaluated credit applications, set limits, and maintained client relationships.

• Liaised with legal departments on arrears and leaseholder disputes.

• Trained and mentored new staff in credit control procedures.

Customer Assistant / Shift Runner – Tesco Express, Penge

Nov 2012 – Jul 2016

• Supervised staff, managed shifts, and ensured operational excellence.

• Handled customer disputes, stock reductions, till balancing, and daily financial tasks.

Guest Assistant – Odeon Cinema, Wimbledon

Jan 2006 – Nov 2012

• Delivered front-of-house customer service.

• Managed cash handling and trained new staff members.

Education & Training

• A-Levels: Maths, French, Media – Coombe Sixth Form

• GCSEs: 10 subjects including Maths and English – Rutlish School

• Level 2 Certificate in Fitness Instructing (QCF) – YMCA/CYQ (2014)

• Emergency & Basic First Aid Training – Urbanpoint Property (2017)

• Brown Belt in Karate – (2004)

Achievements

• Gold medalist in two National Karate Championships.

• Mentored and trained staff in finance roles, improving team performance.

• Recognised consistently for commitment, integrity, and exceeding collection targets.

Interests & Hobbies

Karate, football, tennis, canine training, 10K running, drawing, painting, sculpting, acting, film production, Photoshop, and meme creation.

References

Available upon request.

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