Customer Service Data Entry
Resume:
Tiffany Letson
Valparaiso, IN *****
*********@*****.***
Professional Summary
Efficient delivery professional with 2 years of experience in logistics and 18 years of customer service. Proven track record in timely package delivery, maintaining accurate records, and resolving customer inquiries effectively. Demonstrated leadership as an administrative clerk, managing schedules and payroll while ensuring smooth warehouse operations. Skilled in communication and problem-solving, committed to enhancing customer satisfaction and operational efficiency in fast-paced environments. Authorized to work in the US for any employer
Work Experience
Dasher
Doordash-Valparaiso, IN
April 2024 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Distribution Associate
Dollar Tree Distribution Center-Joliet, IL
June 2023 to April 2024
• Efficiently selected and prepared customer orders for shipment, ensuring accuracy and timeliness
• Utilized RF scanners to locate and pick products from designated storage areas
• Maintained a high level of productivity by meeting daily order quotas
• Operated material handling equipment such as forklifts and pallet jacks to transport items within the warehouse
• Collaborated with team members to optimize workflow and ensure smooth operations
• Performed quality checks on picked items to verify correct quantity, condition, and expiration dates
• Followed safety protocols and maintained a clean work environment to prevent accidents or product damage
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Trained new employees on order selection procedures, safety guidelines, and company policies
• Achieved a record-breaking performance during peak seasons by consistently meeting or exceeding daily targets
• Collaborated with cross-functional teams including shipping/receiving, inventory control, and customer service departments
• Demonstrated strong problem-solving skills when resolving discrepancies between physical inventory count and system records
• Fostered positive working relationships with colleagues through effective communication and teamwork
• Ensured compliance with company policies and procedures related to safety, security, and quality control
Warehouse Distribution Associate/Administrative Clerk Merit Logistics-Valparaiso, IN
April 2022 to June 2023
• Managed and maintained accurate inventory records, ensuring proper documentation of incoming and outgoing shipments
• Assisted in the coordination of warehouse operations, including receiving, storing, organizing, and distributing materials
• Performed data entry tasks to input product information into the system accurately and efficiently
• Collaborated with cross-functional teams to resolve any issues related to inventory discrepancies or shipment delays
• Maintained a clean and organized warehouse environment by conducting regular inspections and implementing improvement initiatives
• Assisted in the implementation of safety protocols within the warehouse to promote a secure working environment for all employees
• Supported the training of new warehouse staff members on standard operating procedures (SOPs) and safety guidelines
• Responded promptly to customer inquiries regarding order status updates or product availability information
• Managed office supplies inventory by monitoring stock levels, placing orders when necessary, and maintaining cost-effective supply levels
• Provided administrative support such as filing documents, scheduling appointments, preparing correspondence, etc
Insulation Installer
Brooks Insulation-Kouts, IN
May 2018 to February 2022
• Installed insulation materials in residential and commercial buildings, ensuring proper coverage and energy efficiency
• Measured and cut insulation materials to fit specific areas, minimizing waste and maximizing cost- effectiveness
• Collaborated with construction teams to determine the most effective insulation methods for each project
• Operated equipment such as blowers, sprayers, and staplers to install insulation materials accurately and efficiently
• Maintained a clean work area during installation projects, adhering to safety protocols and preventing accidents or injuries
• Assisted in the removal of old or damaged insulation materials before installing new ones
• Performed quality checks on completed installations to ensure compliance with industry standards and customer satisfaction
• Provided recommendations on insulation products based on building specifications, climate conditions, and energy-saving goals
• Communicated effectively with clients regarding project progress, addressing any concerns or questions they may have had
Maid/Housekeeping Cleaner
Wendy’s House Cleaning-Chesterton, IN
August 2011 to April 2017
• Performed thorough cleaning and sanitization of assigned rooms, ensuring a clean and comfortable environment for guests
• Efficiently managed inventory of cleaning supplies, restocking as needed to maintain optimal levels
• Collaborated with team members to prioritize tasks and meet daily cleaning goals in a fast-paced environment
• Followed established safety protocols when handling hazardous materials such as bleach or disinfectants
• Demonstrated attention to detail by meticulously inspecting rooms for cleanliness and reporting any maintenance issues or damages
• Assisted in training new housekeeping team members on cleaning procedures, safety guidelines, and customer service best practices
• Assisted in inventory management by conducting regular stock checks and reporting any shortages or excesses to the supervisor
System and Support Specialist
Super K-Mart-Portage, IN
January 2005 to September 2006
• Greeted customers, and answer any questions or concerns they may have
• Cashier
• Involved in processing credit or debit card transactions and validating checks.
• Customer service. Dealt with returns and exhanges. Hostess, Waitress and Cashier
El Salto Mexican Restaurant-Valparaiso, IN
June 2004 to August 2006
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Managed the seating chart efficiently to ensure optimal use of available tables
• Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
• Assisted in resolving guest complaints or concerns promptly and professionally
• Collaborated with management to develop strategies for improving guest experience and optimizing table turnover rate
• Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
• Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed
Education
High School Diploma
Valparaiso High School-Valparaiso, IN
June 2006
Skills
• Patient care
• Plumbing
• Cash register
• Willing to learn new things
• Warehouse management system
• Personal protective equipment (PPE) adherence
• Payroll
• Forklift
• GPS
• Plastering
• Glass Installation
• Senior care
• Microsoft Excel
• Warehouse Distribution Experience
• Insulation installer
• Patient observation
• Food management
• Computer networking
• Medical collection
• Appointment scheduling
• Desktop administration
• Quick service & fast food restaurant (4 years)
• Pallet jack (2 years)
• Experience working with students
• POS
• Microsoft Word
• Lawn Care
• Office experience
• Bussing
• Microsoft Office (1 year)
• Leadership
• Materials handling
• Blueprint Reading
• Clerical experience
• Basic math
• Home care
• Windows
• Negotiation (5 years)
• Hospitality
• Food handling
• Call center
• Patient interaction
• Writing skills
• Grocery store
• Food industry
• Food production (2 years)
• Order Picking
• Communication skills
• Caulking
• Customer service
• Laboratory experience
• Account management
• Distribution center (2 years)
• Microsoft Powerpoint
• Basic knife skills
• Intake
• Flexibility
• Sales
• Experience with children
• People skills
• Guest services
• Pallet Jack
• Van driver
• Packaging
• Customer support
• Phlebotomy
• Dealership experience
• Time management (10+ years)
• Care plans
• Animal handling
• Load & unload
• Host/hostess experience
• Logistics
• Knife skills
• Organizational skills
• Pet care
• Shipping & receiving
• Upselling
• Team management
• Direct support
• Pays small attention to detail
• Computer literacy
• Continuous improvement
• ADLs
• Guest relations
• Landscape Maintenance
• Car wash
• Working with people with disabilities
• Meal preparation
• Restaurant experience
• Food service
• Box truck
• Dependable
• RF Scanner
• Planning and organizing
• PPE
• Microsoft Outlook
• Cash Handling
• Warehouse Experience
• Computer skills
• Residential Cleaning
• Inside sales
• Administrative tasks
• Cleaning
• Greeting customers
• Sales support
• Kitchen experience
• Inventory Control
• Delivery driver experience (2 years)
• ADP
• Food safety (2 years)
• Patient monitoring
• Carpentry
• Drywall
• Data entry
• Order Picker
• Bartending
• Cash handling
• Fabrication
• Load & Unload
• Serving
• Management
• Problem Solving
• Multi-tasker
• Cooking
• Administrative Experience
• Marketing
• Restaurant management
• Freight
• Conflict management
• Phone etiquette
• Typing
• Supervising experience
• Ability to follow instructions
• Quality control
• Patient service
• Front desk
Certifications and Licenses
Driver's License
Chauffeur's Permit
Pallet Jack Certification
Contact this candidate