Customer Service Administrative Support

Amber Roseberry

Brandon, MS ***** 601-***-**** *********@*****.*** LinkedIn: linkedin.com/in/amberroseberry

Professional Summary

Versatile professional with a strong background in education, customer service, and training. Proven expertise in instructional design, curriculum development, and employee training. Skilled in communication, problem-solving, and administrative support. Seeking to leverage transferable skills in diverse industries including corporate training, customer relations, and operations.

Core Skills

•Instructional Design & Training Delivery

•Curriculum Development

•Classroom & Corporate Training

•Team Leadership & Coaching

•Customer Service & Client Relations

•Administrative Support & Office Management

•Problem Solving & Decision Making

•Microsoft Office Suite (Word, Excel, PowerPoint)

•Virtual Platforms: Zoom, Teams

Professional Experience

Elementary School Teacher

2007 – 2020 Various School Districts, Mississippi & Tennessee

•Developed and implemented lesson plans for K–6 students tailored to diverse learning needs.

•Designed instructional materials, assessments, and classroom management strategies.

•Mentored new teachers and supported curriculum development initiatives.

•Integrated technology into instruction to enhance student engagement.

•Communicated effectively with parents, administrators, and staff.

Front of House Manager & Corporate Trainer

2003 – 2010 Outback Steakhouse, Multiple Locations

•Delivered employee onboarding and corporate training programs.

•Supervised daily FOH operations, scheduling, and customer service.

•Managed staff performance, training, and compliance with service standards.

•Handled cash management, promotions, and customer conflict resolution.

Education

M.A. Elementary Education East Tennessee State University 2008

B.S. Elementary Education (K–6) East Tennessee State University 2007

High School Diploma Collins Hill High School 2001

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