Customer Service Data Entry
Resume:
.
Lancaster, PA *****
dahoff@comcast.net
Deborah A. Hoffman
OBJECTIVE: To provide superior Customer Service and contribute to the continued growth of your company
Education Hempfield High School, Diploma
EMPLOYMENT
Summit Service
8/2021-07/2024
• Zone manager
• Oversaw store operations, including
Remodeling and product resets,
authorized payroll, and ensured store
alignment with company standards
through regular visits and coordination
with store managers
• Experience in merchandising, building
displays, managing inventory, and
communicating with sales reps and
managers across several locations
• Coordinated schedules for store visits
and training sessions using calendar
tools to optimize time management and
ensure timely execution of operational
initiatives across multiple locations
• Trained new hires and supervised
staff, including managing high-value
departments, organizing stores, and
ensuring effective performance and
operational efficiency
Facilities Use Specialist ABM / SDOL
06/2019/ 07/30/2021
.
• Handled administrative duties such as
processing fuel invoices, data entry, verifying
security identifications, and preparing reports
for background checks for entrance to
buildings
• Requests for District Vehicles, in compliance
with Penn Dot Verify Driver’s License
• Waste Recycle, scheduling pickups, Adding
Pickups, Missed Pickups Verify the invoice is
correct and enter in Spread Sheet
• Maintenance Direct: Match work orders to
invoices enter for processing. Enter work
orders for suppliers, teachers, Grounds Crew,
and Maintenance Crew. Follow up on
requests.
• Equipment Files: Updating, Warranties,
• FS Direct: Events, Reports, Agenda
• FS Direct: Entering, Approving, Scheduling,
Canceling Deleting, and Invoicing Events for
all the buildings @ SDOL/ Community
Events,
• Scheduling Before / After School Programs
• Print and distribute daily, Weekend, and
after-school events
• Check with custodians at each building for
Fire Drills, and Yarnell Security calls. Log all
calls
< Merchandiser, Kirchner’sDistributer
04/2018 to 06/2019
• Drive daily with a company vehicle, Harrisburg,
Carlisle, York, Lancaster, Hershey, Shrewsbury,
Lititz
• Build Displays
• Receive and unload product
• Maintain storage in backroom
• Inventory all stores when needed
• Communicate with Sale Reps and managers daily
• Collect checks from stores for payment deliveries
.
Merchandiser
01/2016 to 04/2018
• Merchandise products for Goya in Walmart store In Lancaster York, and Harrisburg Pa
• Receive and unload product, Inventory deliveries
• Maintain storage in backroom warehouse. Inventory
• Pack out daily, set up and take down displays
• Research ideas for layouts in store for displays
• Communicate with Store managers daily
• Heavy lifting continuously all day long
• Make sure product is full on shelf and displays
• Upload pictures, and surveys on computer
• 30 Years Experience Trainee for new hires
• Physical Workload
• Assemble displays
08/2011 to 1/2016/ Worksmart, ERS, SAS Retail Merchandising, TPG Staffing
• Work with Planograms to reset merchandise in Weis Markets in Lancaster County, measure and change shelf heights
• Add new items and take out discontinued product
• Communicate with sales Reps and store managers daily
• Team lead / Thrive in Fast paced environment
• Tablet for paperwork and uploading pictures
daily/surveys
• Set up and take down displays
• Make deadlines /detailed –oriented
• Trainee for new hires
Billing Analyst
07/2006 to 09/16/2010 / Cadmus Communications-Cenveo, Lancaster PA
$12.65Hr
• Developed broad knowledge and experience producing invoices for the printing of journals, Data Entry
• Revise invoices, Review invoices, and mail invoices to clients, AS400, Lotus
• Executed tasks quickly and with high quality in a busy atmosphere
• Communicated with clients daily
.
• Filing,, Billing
Office Clerk (Contractual Employee Performance Group) 1/2004 to 07/2006/ Armstrong World Industry (Shared Service Center) $12.50 Hr My responsibilities were Data Entry, scanning, and archiving of Corporate Financial Records for all of Armstrong World Industry. Proficient in Word, and SAP. Posted Insurance Payments to correct Retirees' Accounts, and sent Cobra forms to all Retirees for Armstrong. Shipping Department/ Office Clerk (Contractual Employee Performance Group) 7/2001 to 12/2004/ Amerimax Home Products, Lancaster PA. $12.50 Hr. My responsibilities were Data Entry, completed customer call Pickups, and Confirmed Shipments and Transfers. Loaded trailers with power Jacks, Picked orders with MSI Machine 1/1982 to 7/2001 Giant Food Stores Lancaster, PA $35,000 Yr MGR/ Sales/ Customer Service
• Cashier/CS 1982-1986
• Lead GM Associate 1986-2001
• Controlling and Managing 40Thousand a week Department
• Help Organize New and Existing Stores
• Charge of Inventory Control /MSI Machine
• Shipping and Receiving, Ordering daily
• Trained Several Personnel to become Lead Associates
• Maintained a High Gross Profit
• Displayed Sales Merchandise
• Communicated with Sales Representative and Vendors Daily
• Billing
• Shrink
• Mass merchandising, building displays, planograms, building shippers
• Supervise/ train employees
.
Contact this candidate