Customer Experience Visual Merchandising

Summary

Highly experienced and results-oriented professional with a strong background in customer experience, retail management, and visual merchandising.

Proven ability to cultivate exceptional guest satisfaction, build lasting client relationships, and drive recurring business. Adept at critical thinking, attention to detail, and efficient task management, consistently contributing to organizational success.

Experience

Chicago Maid Match

Housekeeper, Chicago, IL

09/2023 - Present

Provided exceptional cleaning services, ensuring high standards of cleanliness and guest satisfaction. Managed supplies and maintained equipment to ensure efficient operations.

Companion Maids

Housekeeper, Chicago, IL

02/2022 - 07/2023

Cleaning and maintaining the cleanliness of various spaces, including homes, offices, and other facilities of clients Performed standard, deep, and move in/ out cleans in homes to companies standards

Sonder

Guest Experience Team, Chicago, IL

07/2018 - 03/2019

Provided front-line support and personalized service to guests, ensuring a seamless and positive stay experience. Addressed guest inquiries, resolved issues promptly, and managed check-ins/check-outs efficiently. Maintained strong communication with other departments to anticipate guest needs and enhance overall satisfaction.

Adidas

Manager, Chicago, IL

04/2010 - 09/2017

Managed daily store operations, including sales, inventory, visual merchandising, and customer service. Led, mentored, and trained a team of 40 sales associates, fostering a high-performance environment. Achieved targeted sales by implementing effective sales strategies and promoting a strong customer-centric culture. Managed cash handling, daily reconciliation, and ensured compliance with company policies and procedures

Education

BFA Bachelor of Fine Arts- Fashion Design

Columbia College, Chicago, IL

06/2009

Katherine Weber

Chicago, IL / ***********@*****.*** / 773-***-****

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