Customer Support Virtual Assistant

Kadeem Blackwood

Virtual Assistant Customer Support Specialist

Kingston, Jamaica

**************@*****.*** linkedin.com/in/kadeem-blackwood

Summary

Detail-oriented and highly motivated Virtual Assistant and Customer Support Specialist with experience in e-commerce, SaaS, and BPO environments. Adept at providing professional, empathetic, and results-driven support through multiple communication channels. Strong problem-solving abilities, product knowledge, and adaptability in fast-paced, global remote settings.

Experience

Quickcart

Customer Care Officer

August 2024 - Present Kingston, Jamaica (Hybrid)

Provide high-quality customer support for online orders and delivery services.

Manage customer inquiries, complaints, and order adjustments across multiple communication platforms.

Coordinate with internal teams to ensure smooth order fulfillment and resolution of service issues.

Concentrix

E-commerce Support Advisor

September 2023 - August 2024 Kingston, Jamaica (Remote)

Provided customer service and technical support to online shoppers and merchants on an e-commerce platform.

Assisted customers with order inquiries, payment resolutions, and account-related concerns.

Utilized problem-solving skills to ensure a seamless shopping experience.

Effectively communicated with global customers via live chat, email, and phone.

Alorica

Customer Experience Specialist

June 2022 - September 2023 Kingston, Jamaica

Delivered high-quality customer service to high-value clients and premium account holders.

Managed personalized support, handled complex inquiries, and ensured client satisfaction.

Worked within a fast-paced BPO environment to exceed performance targets and KPIs.

Key Skills

Customer Service & Support (Voice, Chat, Email, Social Media)

Conflict Resolution & Problem Solving

CRM & Ticketing Systems (Zendesk Preferred)

E-commerce & SaaS Support

Order Processing & Issue Resolution

Remote & Cross-functional Team Collaboration

Administrative Support & Data Management

Fluent English Communication (Written & Verbal)

Certifications

EF SET English Certificate (C1 Advanced)

CXC, City & Guilds, NCTVET

Technical Skills & Tools

Zendesk & Other CRM Platforms

Google Suite & Microsoft Office

Remote Work & Collaboration Tools (Slack, Zoom, Google Meet)

Basic Troubleshooting & Technical Support

Education

Relevant coursework and training in customer service, communication, and business operations.

Additional Information

Flexible for contract and full-time remote opportunities.

Contact this candidate