Director/VP - Program/Project, Operation, Strategy & Integration Mgmt

HERALD U. SUKASI

Olympia WA 425-***-**** *******@*****.***

Personal Summary

Global Business and Technical Operational accomplished Senior Program Management Advisor with years of experience in Aviation MRO TechOps, an Ex-Boeing ISC Member delivering innovative solutions and optimizing operational performance while ensuring compliance and cost-efficiency. Proven driving cross-functional collaboration, streamlining and optimizing processes, IT/Non-IT programs, integration and implementing strategic initiatives that maximize value and boost overall efficiency and performance.

LinkedIn https://www.linkedin.com/in/heraldsukasi/

https://www.linkedin.com/services/page/36892031050a4bb352/

Skills

Program/Project and Portfolio Mgmt Proficiency

Risk Management, Mitigation and Root Cause Mgmt

Technical Expertise in MRO TechOps

Financial Acumen & Budget Oversight

Strategic Program Planning and Execution

Leadership, Negotiation & Team Building

Motivate, Coach and Manage teams

Problem solving, Data-Driven Decision-Making

Effective Communication, Stakeholder Engagement

Change, Transition Mgmt and Continuous Improvement

Quality Assurance and Regulatory Compliance

Business knowledge in Contracts, Purchase and Order Mgmt.

Process Optimization and Lean Methodologies

Organizational Development and Talent Management

Work Experience

SR. PROGRAM MANAGEMENT ADVISOR MRO TECHOPS 05/2021 – 8/2025

FEDEX EXPRESS AIR OPERATIONS - Memphis, TN

Support, advise, and recommend senior leadership, including the VP of Material Management and Managing Director, working with all fleet teams (Airbus & Boeing) to provide MRO technical expertise

Responsible for overseeing cross-continental program; US Domestic, Canada, Europe, South America, and Asia Operations for PMA parts program and Business Development.

Lead as the Committee Chair for the Material Management Program, managing the FedEx Aircraft Materiel PMA program with 8 direct and 72 indirect reports with a budget $100M, and overseeing the Aircraft Disposition, Aircraft Induction Program, Technical Reviews, Long range Business Strategy, Continuous Fleet Operational Reliability Improvement Programs

Manage the design, configuration, implementation, and maintenance of programs, translating business processes and requirements to system and performance requirements

Apply best practices to ensure end-to-end accuracy of the systems' business transactions and lead departmental and contract developers

Collect and analyze financial and performance indicators to support internal and external reporting, manage compliance with SOX and vendor risk management controls, and work effectively with diverse departments (Finance/Safety/HR/Operations), vendors, actuaries, auditors, brokers, and insurance carriers

Research, evaluate, and recommend new technologies, methodologies, processes, and products to achieve major innovative improvements in business and operational processes

Provide TechOps briefings to executive leadership and advise on aircraft dispositions, modifications, OEM technical reviews, and operational and business processes

Oversee the Materiel Liaison Program, supporting Engineering and Fleet Aircraft Material with cross-functional teams, including Engineering, Maintenance Planning, Fleet Teams, Long Range Planning, AOD Planning & Analysis, and Flight Operations

Ensure process flow for finance, safety, HR, operations, vendors, actuaries, auditors, brokers, and insurance carriers

PRINCIPAL CONSULTANT FLEXPLM 10/2018 - 03/2019

INFOSYS LIMITED - Bellevue, WA

• Managed, supported with Configuration and PLM functionality in Aerospace domain for 3DEXPERIENCE platform or Enovia V6 PLM package in Development, Configuration, Solutions Evaluation, Validation and Deployment

• Provided leadership, execute strategies for client digital transformation, expert contribution to PLM package 3DEXPERIENCE platform or Enovia V6 package, different phases of the consulting lifecycle, business process consulting, identify and define the problem, propose and create the solution, play an important role in the development, configuration and deployment of the overall solution

• Analyze, communicate to teams, internal and external stakeholders, and provide Client Interfacing in identifying issues, problem resolutions, strategize Risk mitigation plans and ensure plans deployment

• Guided teams on project processes, deliverables and contributed to the proposal development, client training, internal capability building and help detail and safeguard project scope

• Direct, support, train, oversee and mentor in Business Process Consulting, Problem definition, Issue Resolution, Architecture/Design, Detailing of Processes.

SR MANAGER PROJECTS ENTERPRISE PORTFOLIO 02/2016 - 07/2016

DEPT. OF SOCIAL & HEALTH SVCS - Olympia, WA

Provided senior-level oversight of Enterprise Technology (ET) for DSHS, focusing on Compliance, Governance, Risk & Process Management, Budget Management, Operational Excellence, Enhancement or Modernization, and Sustainable Productivity

Directed cross-functional teams across multiple sub-agencies, managing technical and organizational administration to lead strategic initiatives integrating new technologies with existing systems, including Cloud and Mobile enterprise technologies and telecommunication systems (VoIP)

Led, designed, and supported complex multi-agency system hardware/software projects, providing leadership, coaching, and expert project planning for significant, high-risk, high-impact, or mission-critical applications, infrastructure, computing, and telecommunication systems

Managed project documentation, process analysis, and planning, ensuring projects align with Portfolio Management and comply with IT PM policies and standards

Prepared investment plans and managed the DSHS Project Dashboard for ET Level 1, Level 2, and Level 3 projects

Oversaw and produced PM tools, templates, and processes aligned with the Project Management Institute (PMI) disciplines and best practices

Strategized the Voice over IP (VoIP) program plan to enhance the communication infrastructure

Executed a variety of assignments with strategic value, including managing P&L, ensuring proper business and technical documentation, and providing Contract/Vendor Management support

Led the development, review, and publication of Requests for Proposals to acquire consultant services

SR MX PROGRAMS PLANNING MANAGER AIRCRAFT ENGINEERING & RELIABILITY 07/2010 - 02/2016

FEDEX EXPRESS AIR OPERATIONS - Memphis, TN

Manage Product/Fleet Escalation/Optimizations, SID, ETOPS, Reliability, E-Sign Work Card Management Program, Data Automation, maintain and monitor Service Difficulty Reporting (SDR) program, Material & Equipment logistical issues, MRO Heavy check support, Maintenance Vendor Management projects

Maintenance & Modifications as a project manager for the Boeing fleets for Systems & Structures through AS9100/ISO140001, KPI, EVMs & PMBOK methodology

Implemented a paperless Data Automation program for collecting Supplemental Structures Inspection Data (SSID)

Controlled project scope, schedule, budgets (P&L) ranging $3M-$125M Long Range Business Plans (LRBP), satisfy internal customers and stakeholders, manage process flow, support, and execute RFPs

Organize, coordinate, and publish intricate, elaborate, and innovative plans and schedules for GSE, aircraft, engine, supply chain logistics

Organized, directed, planned and scheduled timely compliance of Fleet Engineering Orders, Fleet Campaigns & EOs/ECOs Directives of ALIs, ADs, SBs, Modification projects (STC/DASTC), Parts Manufacturing process support projects

Maintained inspection and maintenance Work Card program, Align MRB/MPD with Maintenance program

Monitored progress of project activities ETOPS and EZAP/EWIS program, Corrosion Prevention & Control Process (CPCP) Program, Evaluate/Create Production Methods and Work Processes

Provided technical guidance and training of subordinates in the assigned work area and MRO technical support

Sets and measures professional Performance and team building standards

Resolve work problems or task interruptions in Structural, Zonal, and Systems programs

INTEGRATION SOLUTIONS MANAGER 787 PROGRAM 12/2007 - 07/2009

THE BOEING COMPANY - Tukwila, WA

Directed and supported SIP&T, 787 Support & Services Domain/SDD as Integration Project Manager/Resolution Integrator/Liaison within the Domain/LCPT/BCA communities

Provided project management support to cross-functional teams within Commercial Aviation Services (CAS) and 787 Program teams with a $250M budget, achieving a $4.7M under-budget delivery of 7 programs at Entry into Service (EIS)

Applied PMBOK methodology, KPI, and Earned Value (EVM) knowledge of systems integration, requirement management, scope definition and control, organizational staff planning, budget allocation, and team development

Led certification activities under 14 CFR Part 25, ensuring compliance with FAA requirements for aircraft systems and structures. AC 25-7 means of compliance to support certification planning, conformity inspections, and test report validation

Tracked project performance and supported Project Managers with integration processes, design/configuration reviews, and milestone achievement

Established a team leadership role and interaction with multiple management levels

Worked cross-functionally across organizations, including coordination with non-Boeing partners throughout the value stream

Led and managed cross-functional teams to perform troubled project research, finding End-to-End Resolution Integration solutions for the 787 Program

Facilitated integrated solutions to emergent issues, ensuring Boeing met contractual obligations, airplane deliveries, and continuous fleet support and strategies

MAINTENANCE ENGINEERING ANALYST 09/2005 - 12/2007

THE BOEING COMPANY - Tukwila, WA

Helped to optimize several airline maintenance operations worldwide by leading a team of Engineers and Analysts by collecting data, analyzing and providing Optimized Advisory Reports, Airline Maintenance

Evaluations, Cost Analysis, Technical Consultations in resolving operational issues

·Provided Technical and Operational standards, adhering to Part 21, 23 for Airline Operation support, Regulation

compliance, Aging Aircraft, Corrosion and Fatigue

·Supported 767, 747-LCF (Large Cargo Freighter), -400, -8, 777 and 787 Industry Steering Committees (ISC) and

ETOPS Working Group with development and presenting MSG3 Analysis for Schedule Maintenance development

Developed RFP for Technical consultations to MITAC (Mitsubishi, Japan) and provided Focal leadership of

Technical Consultations to Russian Regional Jet (RRJ) program to Sukhoi Aircraft, Moscow, Russia for Super Jet-100

Developed Maintenance Programs based on MSG-3 Analysis, EWIS/EZAP (Structures/Systems/Zonal Programs),

ETOPS, AWLs, CMRs, Service Bulletins & Airworthiness Directives (SBs/ADs) integration with MPD, associated Fatigue

technical data, and validates that publications meet all specifications and customer requirements

·Developed procedures and processes to define maintenance requirements for new company products

·Coordinated, supported ISC (Industry Steering Committee) in the development of MRBR (Maintenance Review

Board Report) and MPD (Maintenance Planning Data) based on MSG-3 Analysis.

Served as Consultant to Customers/Operators, Boeing Mechanics, and other organizations on maintenance

practices

·Proactively recommend and revise programs based on current maintenance trends and RFS

Applied knowledge of regulatory authorities' (e.g., Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), Foreign Civil Aviation Authorities (FCAA), Airport & Maintenance Operations support, rules, regulations, and philosophy.

Led performance of Airline/Operator MRO Maintenance Operational and Process Evaluations, resolved Component issues for Structures, Zonal and Systems with technical, finance, analysis and process, New Product intro Technical Consultations, Maintenance Cost Analysis, Aftermarket Program, Marketing and Sales campaigns

MAINTENANCE & MODIFICATION PROGRAMS LEAD 757/767/777 12/1998 - 09/2005

AMERICAN AIRLINES - Fort Worth, TX

Led and directed cross-functional teams for Maintenance, Modifications, and exploratory ITAR (Missile Defense System) programs

Designed departmental processes for smoother and quality workflow, prioritizing workload and implementing practices to maintain production quality and quantity

Supported Product/Fleet operations with PLM/SLM, managing RFPs for vendors and suppliers, tooling, and equipment to meet schedule commitments or statement of work (SOW) impacts for system wide operation

Ensured compliance with all manuals (AMM, IPC, FIM, CMM, GMM) and oversaw significant project and Fleet Management coordination

Supported Structures/Systems/Zonal Maintenance and Modifications, including Interior Cabin configurations, In-Flight Entertainment (IFE) projects, vendor programs, upgrades, and fleet management support

Collaborated and coordinated for efficient business results

Identified milestones for modifications/maintenance programs and present to Product/Fleet Team for meeting deadlines on projects for MRO Heavy checks

Oversee and maintain all Modification & Maintenance Program audits for compliance with AA (American Airlines) and FAA requirements

Education & Training

Embry-Riddle Aeronautical University – Master of Business Administration Management (MBA)

Business Administration Management in Aviation,

Embry-Riddle Aeronautical University - Bachelor of Science (BS)

Aviation Management/Maintenance,

Federal Aviation Administration (FAA) - AIRFRAME & POWERPLANT License (A&P),

Texas Aerotech - Aviation Maintenance Technology Diploma (AMT),

JN Polytechnic – AS in Electrical Engineering

The Boeing Company - Program Management Best Practices (PMBP),

Stanford University - Advanced Project Management Certification, (PMBOK),

University of Washington - Project Management Diploma (PMBOK),

Stanford University - Business & Operations Strategy Management (BusOps & Strategy),

Dassault Systemes - 3DEXPERIENCE V6 Platform – Aerospace PLM (A&D),

Scaled Agile Inc. - Scaled Agile Framework essentials (SAFe 4 DevOps),

Accomplishments And Specialized Skills

Handling Cost, Quality, and Schedule, Proficient in Microsoft Project, Primavera, Windchill, Microsoft Milestone, Experience with PLM/ERP 1.5 and Microsoft Suite tools, Digital tool expertise: 3DEXPERIENCE V6 A&D, Change & Integration Management methodologies, FAA/EASA/FCAA & OSHA regulations, MRO Aircraft Maintenance Engineering & Operations (IT & Non-IT), Maintenance & Modification Programs (including IFE), Compliance with FAA Mandates (ADs, SBs), AWLs & CMRs, STCs & DASTCs, Capital projects (Cabin Configurations), IFE, SATCOM, ITAR projects, ICA Publications including iSpec/S1000D, Fleet and Product Lifecycle Management (PLM), Process Management, Myboeingfleet, Operation Management, Consultations & Training, AOG/Aftermarket Support, Marketing, Acquisitions & Retirement Support, Vendor & Supply Chain Management, Maintenance Operational Evaluations, Industry Steering Committee (ISC) and Change Board (CCB) leadership, MSG-3, Critical Path, Root Cause, Gap & FEA Analyses, DO-178 standards, Schedule Maintenance Task Development for MRBR/MPD, MRO Product Support, Systems Assemblies expertise (Power Plant, Landing Gear & APU), EVM, KPI, AS9100/ISO 9001 Quality Management methodologies, Business & Operational Strategies, Technical Issue Resolutions, Profit & Loss (P&L) and Long-Range Business Plans (LRBP), Leadership and management of cross-functional teams, AWL & CMR Certifications, Structures, Systems & Zonal Programs, ETOPS, EZAP/EWIS, Validation & Verification (ARP4754), Continuing Airworthiness Surveillance System (CASS)

Equipment And Tools Experience

SAAB SA-227, EMB 110/120/140, RJ70, ATR 42/172, A310 & A320, B727/737/747/747LCH/757/767/777 &787

Structures, Zonal, Systems, Powerplant Management, MRBR and MPD Development and Consultations

3DEXPERIENCE V6 Platform A&D Model Base, MRO Data Management

Enterprise Portfolio Project Management (EPPM) and OSHA

Aircraft Induction & Retirement and Disposition Programs & Asset Management

Airline Maintenance Operation Evaluations. Marketing and Sales

Industry Steering Committee (ISC), MSG-3, Aftermarket Services Consultations

CASS, SMS, System Safety Analysis, AHM, FEA, PMA, Vendor and Supplier Management

5S, Six Sigma Lean, ITIL, SDLC, Agile, and SAFe DevOps, IoT (Internet of Things) Project Integration

Business Process. Technical Reviews, Strategy Development and Management.

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