Billing Specialist Business Development

Veronica Cochran

Phone: 804-***-****

***********@*****.***

Objective: To obtain a position that will utilize the skills and experience of an accomplished professional who offers strong leadership, management, and communication skills, as well as a proven ability to positively influence and motivate individuals and their families.

Education:

John Tyler Community College- Nursing

Bryant & Stratton College – Medical Billing Specialist

Certified Nursing Assistant -15 years

Qualifications Summary:

Knowledgeable professional with experience working with children and their families

·Life Skills

·Case Management

·Excellent oral and written communication skills

·Strategic Planning

·Business Development

·Strong Leadership skills

·Executive Support

·Assessment/Discharge Planning

·First Aid

·Adult CPR

·Child CPR

·Pediatric First Aid

·100% deadline adherence

·Provides social, therapeutic, and recreational groups and individual activities

CPI

Professional Experience:

Urgently: 2022- Present

Customer Services Advocate

●Provide prompt, accurate, and knowledgeable responses to customer inquiries and complaints

●Complaint resolution

●Take ownership of customer issues from the initial request until resolution, and follow up with customers to ensure their issues are resolved to their satisfaction

●Process improvement

●Examine current customer service policies, conduct customer and competitor research, and create reports and plans to improve service procedures

●Systems and processes

●Influence systems, processes, and decision-making to enhance the customer experience

Urgently: 2020- 2022

Customer Representative -

Responding to customers: Respond to inquiries and concerns promptly and professionally via phone, and email.

●Resolving issues: Investigate and resolve complaints and other issues effectively and efficiently

●Processing orders: Manually input orders, review for accuracy, and ensure orders are fulfilled

●Providing information: Keep customers up to date on products and services

●Upselling: Offer products and services when appropriate

●Escalating issues: Bring issues to the attention of management or the appropriate department when needed

●Collaborating: Work with other departments to resolve customer issues

●Maintaining records: Keep accurate records of customer interactions and transactions

●Monitoring responses: Document inquiries and monitor responses for quality assurance

●Poplar Springs Hospital

●2014-2019 Mental Health Technician

●Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

●Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.

●Develop client treatment plans based on research, clinical experience, and client histories.

●Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans.

Halo Inc. 2013- 2019

Mental Health Technician

●Work primarily in a supporting role to give care to mentally ill

●Working under the direction of supervising mental health care professionals such as psychiatrists or medical doctors

●Observe and evaluate adolescents' performance, behavior, social development, and physical health.

●Establish and enforce rules for behavior and policies and procedures to maintain order among patients.

Golden Living Health Care 2012-2013

CNA

●Administer bedside or personal care, such as ambulation or personal hygiene assistance.

●Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

●Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

●Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

●Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

2011-2013

HCR ManorCare

CNA

●Provide basic care to patients as well as assist them in daily activities

●provides hands-on nursing care to patients, and residents Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

●Collecting information about conditions and treatment plans from caregivers, nurses and doctors.

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