Project Management Six Sigma
Resume:
David McDuffie
Sugar Hill, GA
***********@*****.***
SUMMARY OF QUALIFICATIONS
Experienced professional with a diverse background in network operations control, aerospace operations, and shipment workflow management. Proven expertise in optimizing shipment processes, conducting detailed inspections, and ensuring regulatory compliance. Strong interpersonal and communication skills with proficiency in Microsoft Office, SQL, and Python. Skilled in Lean Six Sigma methodologies, project management, and risk management. Committed to enhancing operational efficiency and safety standards, with a demonstrated ability to lead maintenance teams and manage complex network infrastructures.
HIGHLIGHTS
Trained in ACES Lean Six Sigma, Six Sigma Green Belt, and Six Sigma Black Belt.
Expertise in implementing effective risk mitigation tactics, ensuring compliance with OSHA standards.
Proven record of enhancing in-flight safety by conducting thorough checks, mitigating cargo-related incidents.
Experience improving inspection protocols, achieving success in mitigation safety violations.
SKILLS & KNOWLEDGE
Team Leadership and Supervision
Network Security Management
Incident Response
Inspections and Quality Assurance
Operational Analysis and Reporting
Cybersecurity
Troubleshooting and Diagnosis
Process Improvement
Project Management
Telecommunications
Data Analysis and Reporting
Training and Development
Technical / Technology Proficiencies: SQL, Python, Virtual Communication Tools (Zoom, Microsoft Teams), Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint), Firewall and VPN Management, Network Performance Tools
PROFESSIONAL EXPERIENCE
Amazon Mar 2021 – Present
Jefferson, GA
Full-Time, Hours Per Week: 40
NETWORK OPERATIONS CONTROL SPECIALIST
Workflow Management: Expertly manage NASC customer shipment workflows utilizing advanced automated tools and web platforms, ensuring seamless operations and timely deliveries. Optimized workflow processes by integrating innovative software solutions, resulting in a reduction in processing time. Monitored shipment data in real-time, allowing for quick adjustments.
Virtual Communication and Coordination: Maintain consistent and proactive virtual communication with Sort Center Operations leaders to provide real-time updates and ensure alignment on shipment workflow status. Facilitate weekly virtual meetings to discuss workflow status, address issues, and align strategic priorities. Implement communication system to enhance information flow and reduce response time to shipment-related queries.
Tool and System Evaluation: Conduct trials of new tools and systems, gathering and providing comprehensive feedback on functionality and user experience to enhance operational efficiency. Collaborate with cross-functional teams to test and evaluate new technologies, ensuring they meet operational needs and improve efficiency. Provide detailed reports and recommendations based on feedback from Sort Center Operations, influencing the decision to adopt new systems that increased productivity.
Operational Analysis and Reporting: Develop detailed post-mortem reports on shift performance, analyzing successes and failures against established operational goals and thresholds to inform future strategies. Analyze data from various shifts to identify trends and areas for improvement, leading to targeted interventions that boosted overall performance. Present findings to senior management, highlighting key insights and actionable recommendations to drive continuous improvement.
Advisory and Strategic Guidance: Serve as a trusted advisor to Sort Center Operations leaders, offering recommendations and guidance to strengthen partnerships and achieve shared objectives, including customer satisfaction. Provide strategic insights and guidance that helped Sort Center Operations leaders navigate complex challenges and improve decision-making processes. Foster strong partnerships with operational leaders, ensuring a collaborative approach to achieving common goals
Risk Management: Implement and drive risk management strategies for Sort Centers to ensure adherence to Service Level Agreements (SLAs) for customer shipments, with NOC Specialists executing mitigation tactics. Identify potential risks and develop comprehensive risk management plans, reducing the likelihood of shipment delays. Train NOC Specialists in executing risk mitigation tactics, resulting in a more resilient and responsive operation that consistently met SLAs.
Accomplishments:
Successfully streamline NASC customer shipment workflows, resulting in an improvement in on-time delivery rates through the implementation of automated tools.
Spearhead the evaluation and integration of a new web platform, leading to an increase in operational efficiency based on feedback from Sort Center Operations.
Develop and execute risk mitigation tactics, contributing to a reduction in shipment delays and ensuring compliance with all Service Level Agreements.
Amazon Oct 2020 – Mar 2021
Pendergrass, GA
Full-Time, Hours Per Week: 40
RECEIVING CLERK LEAD
Team Leadership: Led a team of associates through a 5S project, creating a palletized zone on the ship dock to improve dock sortation efficiency. Implemented and emphasized proper stacking techniques, leading to increased trailer utilization and a significant reduction in wasted trailer space. Reduced indirect hours by creating a more efficient dock layout and teaching a team of associates how to use teamwork and communication to improve results.
Training and Development: Trained new associates on the ship dock process, including wall stacking, dock flow, proper lifting techniques, and standard work procedures. Emphasized and reinforced proper stacking techniques to increase trailer utilization and reduce wasted trailer space. Coached and audited associates through a one-on-one system to ensure safety, quality, and productivity within the ship dock process.
Safety and Quality Assurance: Coached and audited associates through a one-on-one system to ensure adherence to safety protocols, maintain high-quality standards, and enhance productivity within the ship dock process. Conducted comprehensive training for new associates on ship dock processes, including wall stacking, dock flow, proper lifting techniques, and adherence to standard work procedures. Emphasized and reinforced proper stacking techniques to increase trailer utilization and reduce wasted trailer space.
Accomplishments:
Streamlined shipment workflows through the implementation of automated tools, resulting in reduced processing times.
Improved operational efficiency through the integration of a new web platform based on feedback from Sort Center Operations.
Developed and implemented risk mitigation strategies, which ensured compliance with standards, policies, and procedures.
Amazon Oct 2020 – Feb 2021
Pendergrass, GA
Full-Time, Hours Per Week: 40
SAFETY COMMITTEE MEMBER
Workplace Safety Management: Facilitated productive discussions among employees and management regarding safe workplace practices to foster a culture of safety. Coordinated regular safety meetings to address and resolve safety concerns, promoting open communication and continuous improvement. Implemented and monitored safety protocols to ensure adherence to company policies and regulatory requirements.
Training and Development: Conducted or facilitated employee training on applicable safety standards, ensuring all employees were well-informed and compliant. Developed and delivered safety training programs tailored to specific job roles and risks. Created training materials and resources to support ongoing education and reinforcement of safety practices.
Risk Assessment and Mitigation: Identified opportunities to minimize workplace injuries, accidents, and health problems through thorough risk assessments and proactive measures. Conducted detailed risk assessments to identify potential hazards and implemented corrective actions to mitigate risks. Monitored and reviewed safety performance data to identify trends and areas for improvement, adjusting strategies as needed.
Accomplishments:
Successfully implemented a new safety outreach strategy that increased employee participation in safety programs.
Led a series of safety audits that resulted in a significant reduction in workplace accidents.
Developed and conducted a comprehensive safety training program that improved compliance with safety standards.
US Air Force May 2002 – Apr 2008
New Mexico
Full-Time, Hours Per Week: 40
AEROSPACE GROUND EQUIPMENT MECHANIC
Team Leadership and Supervision: Oversaw daily activities of a maintenance team, ensuring tasks were completed efficiently and effectively to meet operational goals. Provided guidance and mentorship to team members, fostering a collaborative and high-performing work environment. Developed and implemented maintenance schedules and protocols to streamline team activities and improve productivity.
Inspections and Quality Assurance: Inspected completed work to certify that maintenance met standards and that equipment was ready for operation, ensuring high-quality outcomes. Conducted routine and special inspections as required by regulations, ensuring compliance and operational readiness. Removed, inspected, repaired, and installed electrical and mechanical components on equipment to ensure optimal functionality and reliability.
Repair and Preventative Maintenance: Performed troubleshooting, testing and diagnosis of equipment using electrical schematics to identify and resolve issues, ensuring minimal downtime and maximum operational efficiency. Read and interpreted technical manuals and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Performed detailed diagnostic tests and analyses to pinpoint issues and implement effective repair solutions.
Technical Assembly and Installation: Assembled and installed electrical, plumbing, mechanical, hydraulic, and structural components and accessories using hand or power tools, ensuring proper fit and function. Conducted detailed inspections and certified the operational readiness of assembled components, adhering to safety and performance standards. Applied principles of electronics, refrigeration, hydraulics, power generation, reciprocating engines (gasoline and diesel), gas turbine engines, pneumatics, and heating to enhance technical expertise and versatility.
Collaboration and Process Optimization: Collaborated with engineers and other technical professionals to improve assembly and installation processes, incorporating best practices and innovative techniques. Maintained an organized and well-equipped workspace to facilitate efficient assembly and installation activities. Maintained detailed records of all maintenance activities, including repairs and replacements, to track equipment performance and identify recurring issues.
Accomplishments:
Successfully led a maintenance team to reduce equipment downtime through efficient troubleshooting and repair techniques.
Implemented inspection protocol that improved compliance with safety regulations, resulting in zero safety violations.
Mastered multiple complex systems, including hydraulics and power generation, leading to improved maintenance efficiency.
US Air Force Jun 1998 – Oct 2002
United Kingdom
Full-Time, Hours Per Week: 40
LOAD MASTER
Aircraft Operations and Safety Management: Conducted preflight inspections of aircraft and aerospace ground equipment to ensure operational readiness and compliance with safety regulations. Performed in-flight checks on cargo to ensure safety and adherence to regulations. Monitored and scanned for potential problems with the airplane or cargo during ground and flying operations.
Logistics and Load Supervision: Supervised the loading and unloading of cargo, vehicles, and passengers on the airplane, ensuring proper weight distribution and adherence to safety protocols. Coordinated with ground personnel and flight crew to optimize loading procedures and maintain efficient operations. Managed the availability of fleet service equipment and passenger comfort items, enhancing the overall travel experience.
Regulatory Compliance and Risk Management: Enforced safety regulations during all loading, unloading, and in-flight operations to prevent accidents and ensure compliance with standards. Conducted detailed safety briefings for passengers and cargo handlers to promote awareness and adherence to safety protocols. Maintained accurate records of cargo weight, distribution, and safety checks to support regulatory compliance and operational efficiency.
Accomplishments:
Reduced loading and unloading times through the implementation of streamlined procedures and effective supervision.
Enhanced in-flight safety by conducting thorough checks and promptly addressing issues, mitigating cargo-related incidents.
Improved passenger satisfaction by ensuring the availability of comfort items and providing a seamless travel experience.
EDUCATION, TRAINING, AND CERTIFICATIONS
Bachelor of Applied Science, Fine / Studio Arts, New Mexico State University
Bachelor of Science, Geography, University of North Carolina at Pembroke
Associate of Science, Solar Energy Technology, Auburn University
Certifications:
Executive Management Certified
Project Management Lean Process Certified
Project Management (PMEC, PMLC)
AI Prompting Essentials
Professional Development and Qualifications:
Six Sigma Green Belt Trained
QST Process Excellence Six Sigma Black Belt
Six Sigma Lean Professional
ACES Lean Six Sigma
Agile Project Management Fundamentals
Project Management in Government
Agile Project Management
Change Management Specialist
Eight Disciplines (8D) Problem Solving Method
AO Standard Participant Training
Wicklander & Zulawski AI Prompting Essentials
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