Administrative Assistant Team Leader

NASSOLO AGNES

GAYAZA -WAKISO DISTRICT

Mobile: 078*******/070*******

E-mail: *******.*****@*****.***

PERSONAL PROFILE STATEMENT / CAREER OBJECTIVE

Highly efficient and diligent administrative professional with seven years of experience in managing various daily office operations, maintaining confidential records, and overseeing office supplies. Known for strong organizational skills, exceptional attention to detail and a professional demeanor. A reliable team player with a proven commitment to customer service and upholding company policies and procedures. Demonstrates effective communication and a solid track record across diverse administrative roles.

Achievements

• Provided exceptional support to managers and co- workers, increasing the overall efficiency of the

office by 30%.

• Provided backup support to other departments,

which was highly admired by the team.

• Demonstrated excellent customer service skills by assisting the marketing department in how to deliver customer needs on a timely basis. Responded to

customer calls daily and solved 70% of their

concerns.

• Provided all administrative support and managed

their queries. Managing office stock, preparing

regular reports (e.g., expenses and office budgets), and organizing company records.

• Managed to maintain customer sales records as

per their Local purchase orders and invoices.

Education

From 2012-2015 bachelor’s degree in information technology. Muteesa 1 Royal University

Grade achieved Second class Honours (Lower division) 2011 Uganda Advanced Certificate of Education Goodwill College School 2009 Uganda Certificate of Education Africa Secondary School EMPLOYMENT AND WORK EXPERIENCE

MARCH 2022 TO DATE- ADMINISTRATIVE OFFICER/HUMAN RESOURCE TISSUE & HYGIENE LIMITED

Main duties performed:

Provides administrative and clerical support to ensure the smooth daily operations of the organization. Oversaw and implemented administrative procedures, set work priorities, and analyzed administrative processes for efficiency. Coordinated the procurement of essential services, including office space, supplies, and security. Duties:

• Human Resources Management- Initiates, processes, monitors, reviews, and follows up on actions related to the administration of the unit’s human resource activities, e.g., recruitment, placement, relocation, promotion, performance appraisal, job classification reviews, separation, training, etc., ensuring consistency in the application of regulations and procedures.

• Enters, maintains, and certifies administrative data and records for time and attendance, performance appraisal, etc. in electronic information systems.

• Provides advice and guidance to staff concerning administrative procedures, processes, and practices, liaising with central administrative services as necessary.

• Consolidates data received and provides support to higher-level staff concerning budget reviews of relevant intergovernmental and expert bodies.

• General Administration- Prepares, processes, and follows up on administrative arrangements and forms related to the official travel of staff.

• Maintains files of rules, regulations, administrative instructions, and other related documentation.

• Filling and maintaining accounting and attendance records.

• Managing stock in the Electronic Fiscal Receipting and Invoicing System

(EFRIS) and Sage Evolution.

• Managing the import/export orders.

• Ensuring office supplies are maintained, including checking inventory and working with vendors to always ensure adequate level of necessary supplies.

• Maintaining suitable and sufficient office stationery levels.

• Drafting letters to different organizational bodies.

• Preparing stock audits daily.

• Preparing all credit notes both in EFRIS and Sage evolution.

• Ensuring the confidentiality and security of files and filing systems.

• Operating copy equipment, fax machines, printers, or other equipment necessary.

OCTOBER 2017-FEBRUARY 2022 -ADMINISTRATIVE TEAM LEADER BEST PACK UGANDA LIMITED

Worked within the administration team comprising 20 members and training staff in company procedures: reports to the Team Leader Operations. Main duties performed: Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office. Managing all manufactured and imported stock of all inventories within the company and in charge of all imports and exports.

• Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly.

• Performed daily administrative functions such as answering calls, and emails and writing multiple reports and other letters to different government bodies.

• Provided constant and reliable administrative support to office team members.

• Preparing daily and monthly reports about all product stocks/inventory and monthly sales for all the products and main customers.

• Responsibly administrated the manager’s MS Office documents, forms, and emails.

• Maintained. Coordinated and updated the customer records and mailing lists.

• Assist in training staff members and new hires.

• Generate and reply to all emails and reports when appropriate.

• Assume responsibility for the maintenance of office equipment including computers.

• Maintained an inventory of office supplies by checking inventory and ordering items.

• Answer incoming calls and assume other receptionist duties when needed.

• Preparing daily and monthly reports via Excel.

• Managing stock in the Electronic Fiscal Receipting and Invoicing System

(EFRIS).

• Manage customer files and other records in the office.

• Managing both the import and export customers.

• Following standardized company procedures relating to all aspects of Office performance.

• Answering incoming calls professionally.

• Raising source financial documents like requisitions, and LPOs. Professional Training

• Got training in food safety, ISO 22000, and Quality management systems. Competency

• Professionalism: Ability to perform a broad range of administrative functions, e.g., budget/work program, human resources, database management, etc. Ability to apply knowledge of various administrative, financial, and human resources rules and regulations in work situations. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others, and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication. Tailors’ language, tone, style, and format to match audience; demonstrates openness in sharing information and keeping people informed.

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts by final group decision, even when such decisions may not entirely reflect their position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Skills

Interpersonal:

• Communication. Strong written and verbal communication skills for effective interaction with colleagues, visitors, and external contacts.

• Time management. Effective time management skills to meet deadlines, handle responsibilities efficiently, and optimize office operations.

• Problem-solving/Decision making. Strong problem-solving skills to address issues and find practical solutions independently or collaboratively.

• Teamwork / Collaboration. Ability to work collaboratively with colleagues, supporting a positive and cohesive team environment. Administration-

Experience in providing general support, including data entry, filling, and document preparation.

• Competent in all Microsoft Office programs.

• Comfortable working with numerical data.

• Taking prompt, decisive, and corrective action to rectify any shortcomings.

• Able to use office equipment like copiers, scanners, printers, computers, and office software.

Professional

• Analyzing problems by collecting data, establishing facts, and drawing valid conclusions

• Ability to spot issues and opportunities before others.

• Strong work ethic; self-starter; results orientated.

• Active team member with self-drive and motivation.

• Acting with the highest ethical standards, and always treating others fairly & with respect

. • A creative & innovative thinker.

• Having a practical approach to problem-solving.

• I am willing to be accountable, liable, & answerable for actions & decisions.

• A hands-on manager can lead by example.

Planning & organizing:

Developed clear goals that were consistent with agreed strategies; identified priority activities and assignments; adjusted priorities as required; allocated appropriate amount of time and resources for completing work; foresaw risks and allowed for contingencies When planning; monitored and adjusted plans and actions as necessary; used time efficiently.

Client Orientation:

Considered all those to whom services are provided to be “clients” and seek to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keep clients informed of progress or setbacks in projects; meet the timeline for delivery of products or services to the client.

Hobbies and Interests

• Community service.

• Cooking or baking.

• Exercising and healthcare.

• Team or individual sports.

REFERENCES

1. NAKANDI MAJORINE

Accountant/ Tissue & Hygiene Ltd

Tel:+256*********

Email; ***********@*****.***.

2. KISAKYE SUSAN

Human Resource Manager/Best Pack Uganda Limited

Address: Matugga

Tel: 075*******/078*******

3. NAKIVUMBI STELLA

Stores Manager/Tissue & Hygiene

Limited Address: Namanve

Tel: 075*******/078*******

*************@*****.***

I hereby declare that all the information contained in this resume is the truth to my knowledge. I take full responsibility for the correctness of the said information.

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