Live Chat Mental Health

Melinda Taylor

***************@*****.*** 336-***-**** Greensboro, NC

SUMMARY

Seeking Lifestyle Creator and Live Chat-Work from Home role with 10 years of experience in remote communication and education. Proven ability to foster authentic connections through flexible scheduling and live chat, leveraging strong communication and empathy skills. Expertise in tailoring interactions to individual needs, enhancing engagement and satisfaction.

WORK EXPERIENCE

Supportiv Greensboro, NC

Remote Peer Support Moderator Apr 2025

• Moderating online peer support chats:

• Creating a safe and supportive environment for users to share their experiences and struggles.

• Facilitating conversations:

• Guiding discussions, encouraging participation, and helping users feel heard and validated.

• Empathy and validation:

• Using Supportiv's "empathy-driven conversational arc" to build trust and rapport with users.

• Problem-solving and resource allocation:

• Helping users identify coping strategies, find relevant resources, and develop action plans.

• Escalation of critical issues:

• Recognizing when users require professional help and ensuring they receive appropriate support.

• Feedback and reporting:

• Providing feedback on user trends, technical issues, and resource effectiveness.

• Following privacy and security guidelines:

• Ensuring the safety and confidentiality of user information.

• Skills and Qualifications:

• Strong interpersonal and communication skills: Ability to listen empathetically, build rapport, and facilitate productive conversations.

• Understanding of peer support principles: Knowledge of the recovery process, shared experience, and mutual empowerment.

• Ability to manage online group dynamics: Ensuring a safe, inclusive, and respectful environment.

• Basic understanding of mental health and well-being: Familiarity with common challenges and resources.

• Ability to adapt to a flexible schedule: Supportiv moderators often work in shifts to provide 24/7 support. Apple Pie English

Remote ESL Tutor/Teacher May 2024 - Oct 2024

• Provided personalized instruction in English language skills, including speaking, reading, pronunciation, grammar, and comprehension, to Korean adult students through online sessions.

• Utilized diverse educational materials to tailor lessons to varying proficiency levels, fostering an engaging learning environment that encouraged active participation.

• Facilitated cross-cultural exchanges, enhancing students' understanding of American culture while gaining insights into Korean culture, thereby enriching the learning experience. Cambly Tutor

Remote ESL Tutor Jun 2014 - Apr 2024

• Facilitated personalized ESL instruction for students globally, adapting lessons to individual learning preferences and needs.

• Engaged in comprehensive language skill development, including speaking, reading, pronunciation, grammar, comprehension, writing, vocabulary, and listening.

• Conducted interactive discussions and reading sessions, enhancing students' conversational and critical thinking abilities.

• Leveraged proprietary lesson plans and tools to deliver both structured and informal educational experiences. Pyx Health Greensboro, NC

Remote Compassionate Care Representative Feb 2022 - Mar 2023

• Guided health insurance plan members through the Thrive Pathway program to enhance their mental health, focusing on social, emotional, intellectual, and physical well-being.

• Conducted screenings for loneliness, depression, and anxiety, and provided nonjudgmental emotional support through regular companion calls.

• Identified and connected members with essential resources for basic needs, including food, transportation, housing, and employment.

Addiction and Abuse Recovery Counseling Services Greensboro, NC Remote Certified Addiction and Abuse Recovery Coach Dec 2020 - Jun 2022

• Coached students in recovery programs, facilitating personal healing and teaching methodologies for supporting others.

• Guided students through curriculum completion, aiding them in achieving dual coaching certifications.

• Provided comprehensive support in areas such as self-care, boundaries, and addiction, fostering accountability and empowerment.

Education First

Remote ESL Teacher Oct 2020 - Jun 2021

• Delivered online ESL instruction to Chinese children aged five to ten, enhancing their English speaking, reading, and comprehension skills.

• Adapted teaching methods to cater to varying English proficiency levels, ensuring tailored support for each student's learning needs.

• Provided timely corrections and feedback on grammar, pronunciation, and vocabulary, contributing to improved language proficiency.

Language Development Systems

Remote ESL Tutor/Teacher Jul 2018 - Dec 2020

• Facilitated online ESL instruction for Korean adult learners, enhancing their proficiency in speaking, reading, grammar, and listening comprehension.

• Tailored lesson plans using diverse textbooks to accommodate varying levels of English grammar and language skills.

• Fostered an interactive learning environment by engaging in diverse conversational topics, promoting cultural exchange and practical language application.

In-Touch Language, Inc.

Remote ESL Tutor/Teacher Feb 2019 - May 2020

• Facilitated online English language instruction for Korean adult learners, enhancing their skills in speaking, reading, pronunciation, grammar, comprehension, and writing.

• Adapted teaching methods and materials, including various textbooks, to accommodate diverse proficiency levels and learning styles, ensuring personalized and effective learning experiences.

• Cultivated a culturally enriching environment by exchanging knowledge about the United States and Korea, fostering meaningful cross-cultural communication and understanding. EDUCATION

University of Massachusetts Boston

Bachelor’s, Psychology

Boston, MA

May 2017

Bryman Institute

Diploma, Medical

Brighton, MA

2006

Harvard University Extension School

Associate, Liberal Arts and Sciences

Cambridge, MA

May 2005

Tufts University

Associate, Liberal Arts & Sciences

Medford, MA

May 1998

SKILLS

PeopleSoft • Salesforce • Slack • Email • Zoom • Bilingual • Experience Working With Students • Communications

• Medical Terminology • Autism Experience • Windows • Lan • Typing • Problem Solving • Microsoft Office • Google Suite • Teaching • Special Needs • Addiction Counseling • Google Docs • Dancing • Singing • Writing • ESL Certification • Certified Recovery Specialist • Attitude Change • Skilled Multi-Tasker • Organization Skills • Interpersonal Skills • Spreadsheets • Self-Care • Knowledge Acquisition • Empathic Design • Substance Use Disorders

• Mental Health • Office Administration • Intermediate Conversational Spanish • Microsoft Outlook • Nonprofits

• Community Outreach • Editing • Administration • Invoicing • Payroll • Skills: Active Listening • Empathy • Problem-Solving • Communication Skills • Time Management • Attention to Detail • Basic Computer Literacy • Conflict Resolution • Multitasking • Peer Support Moderator • Communication • Creativity • Adaptability • Technical Proficiency • Positive Attitude

CUSTOM SECTION

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