United States Operations Specialist

JEFFREY KEMP

McDonald Tennessee, United States 423-***-**** **********@*****.***

Summary

Results-driven Security and Operations Specialist with 15+ years of proven expertise in risk mitigation, regulatory compliance, and high-performance team leadership. Adept at leading cross-functional security teams of 45+, optimizing scheduling, and driving operational efficiency in mission-critical environments. Demonstrated success in managing and safeguarding over $32 million in sensitive assets, with zero loss incidents, through strategic resource planning and rigorous inventory control. Skilled in implementing administrative systems, enhancing training programs, and aligning security protocols with organizational objectives. Known for fostering team development, maintaining operational readiness, and ensuring adherence to safety and regulatory standards. Currently seeking to leverage this broad expertise in a forward-thinking organization, committed to innovation and operational excellence.

Skills

• Leadership

• Critical thinking

• Communication

• Problem solving

• Legal compliance

• Attention to detail

• Conflict resolution

• Crisis management

• Surveillance systems

• Emotional intelligence

• Access control systems

• Cybersecurity fundamentals

• Emergency response planning

• Security management software

Experience

Security Shift Supervisor 08/2021 to Current

Tennessee Valley Authority Spring City, Tennessee, United States

• Spearheaded daily security operations by delegating responsibilities, overseeing personnel performance, and enforcing compliance with evolving safety protocols to ensure operational integrity.

• Executed proactive facility patrols and security audits, swiftly mitigating potential threats, while reinforcing emergency readiness and safeguarding personnel and organizational assets.

• Orchestrated crisis response strategies in collaboration with leadership, streamlining evacuation drills, enhancing incident response, and driving continuous improvements in security policy and training programs.

• Led daily security shift operations, safeguarding over $1.2M in assets, while ensuring the safety of 10+ vendors and 7+ employees across high-traffic facility zones.

• Administered Central and Secondary Alarm Station operations, monitoring 150+ security feeds and intrusion points, with zero breach incidents over a 12-month period.

Nuclear Security Guard 09/2019 to 07/2021

Tennessee Valley Authority Spring City, Tennessee, United States

• Directed comprehensive facility inspections to proactively identify security vulnerabilities, enforce policy adherence, and uphold a culture of safety across all operational zones.

• Navigated high-risk environments with precision by leveraging advanced surveillance systems, and real-time communication tools, to neutralize potential threats, and ensure seamless operational continuity.

• Mobilized emergency response protocols in collaboration with internal teams and external agencies, executing rapid incident containment strategies, and preserving organizational integrity during critical events.

• Fortified the security posture of a high-risk nuclear facility by conducting over 200 real-time threat assessments and intercepting 15+ unauthorized access attempts annually, aligning with Nuclear Regulatory Commission (NRC) compliance.

• Drove rapid incident response protocols for 100+ potential radiological threats, reducing incident resolution time by 35%, and sustaining 100% operational continuity across all critical infrastructure zones. Messenger 10/2018 to 08/2019

Brinks, Incorporated Chattanooga, Tennessee, United States

• Implemented secure transportation of time-sensitive documents and packages, upholding strict compliance with organizational protocols and confidentiality standards.

• Engaged cross-functionally with internal teams and external clients to verify delivery specifications, resolve service inquiries, and maintain continuous alignment with evolving expectations.

• Championed a high-touch customer experience by proactively addressing concerns, facilitating clear communication, and ensuring seamless end-to-end coordination of delivery operations.

• Oversaw the secure transportation of over $15M in cash and precious metals across 500+ delivery routes annually, upholding 100% compliance with federal safety and security regulations.

• Streamlined the servicing and documentation process for over 250 customer ATMs monthly by deploying digital tracking solutions, resulting in a 30% improvement in operational efficiency and a 20% reduction in service errors. Business Operations Supervisor 03/2015 to 09/2018

United States Army Fort Benning, Georgia, United States

• Identified logistics workflows to guarantee seamless acquisition, distribution, and maintenance of mission-critical resources, aligning operational demands with dynamic field requirements.

• Conducted administrative excellence by harmonizing personnel oversight, workforce scheduling, and training coordination, ensuring peak unit readiness, and strict adherence to organizational protocols.

• Analyzed developing strategic operational frameworks that amplified efficiency and resource utilization, aligning departmental initiatives with overarching mission priorities, while maintaining strict compliance with fiscal parameters.

• Resolved strategic performance audits across departmental workflows, identifying 12 or more key process gaps, and deploying data-driven solutions that elevated operational efficiency by 27% and improved interdepartmental KPIs.

• Commanded lifecycle oversight of departmental infrastructure assets valued at over $1.2M, ensuring 100% compliance in asset utilization, maintenance tracking, and project delivery timelines, resulting in a 35% boost in resource optimization. Assistant Business Operations Supervisor 02/2014 to 03/2015 U.S. Army Camp Casey, Korea

• Evaluated end-to-end logistical workflows by aligning procurement, inventory management, and equipment maintenance with mission-critical timelines and readiness standards.

• Performed administrative processes through proactive personnel coordination, precise scheduling, and seamless training deployment to reinforce unit performance and regulatory compliance.

• Partnered in the safeguarding and precise lifecycle management of over $32M in high-value equipment and classified assets, achieving 100% accountability and zero loss incidents across all quarterly audits.

• Formed a culture of equity and safety by driving Equal Opportunity and SHARP (Sexual Harassment/Assault Response and Prevention) compliance initiatives, resulting in a 75% increase in program participation, and zero reported incidents over a 12-month period.

Business Administration Supervisor

U.S. Army

01/2011 to 12/2014

Fort Benning, GA

• Handled administrative operations within a high-tempo military unit, reinforcing alignment with evolving policy frameworks, and fostering seamless personnel, payroll, and documentation workflow..

• Planned cross-functional collaboration between finance, HR, and operations teams to optimize resource planning, elevate compliance protocols, and sustain operational continuity across complex organizational tiers.

• Fostered end-to-end administrative support operations that streamlined training logistics, resulting in a 35% increase in operational efficiency, and contributing to the successful graduation of 180 personnel across multiple cohorts.

• Empowered 16 team members by instilling performance accountability standards and cultivating a high-morale environment, while managing over $500,000 in equipment with 100% inventory accuracy and zero loss incidents over a 12-month period.

Education and Training

Bachelor of Science: Human Resource Management

Columbia Southern University Orange Beach, Alabama Certifications

• Senior leadership course Unit prevention leadership course

• Sexual harassment and rape prevention course Equal opportunity course

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