Home Health Aide/Direct Care Professional
Resume:
Sharon Mix
*************@*****.***
Greensboro, NC 27405
Work Experience
Home Health Aide (Part Time)
Caring Hands Home Care Agency – Greensboro, NC
October 2024 to Present
Assist with personal hygiene and grooming
Medication reminders
Small Meal Preparation, laundry, and light housekeeping
Assist with mobility to prevent any incidents
Home Health Aide (Part-Time)
Royalty Adult & Pediatric Home Care - Eden, NC
May 2023 to November 2024
Provided companionship and socialization
Light housekeeping to maintain cleanliness and safety
Followed care plan as well as ADL assistance
Prepared meals and laundry duties
Monitored vital signs that warrant medical conditions, such as blood pressure, blood glucose level, temperature, urine samples, weight, input/output, etc.
Administrative Assistant
Thrive Skilled Pediatric Care - Greensboro, NC
December 2017 to May 2020
Greeted and assist visitors upon their arrival to the office
Answered screened and routed calls to the appropriate party
Handled office task such as filing, generating reports, data entry, ordered office supplies
Verified prospective employee work history and information
Organized and prepared new hire manuals
Conducted in house urine drug test
Direct Care Professional
Hillcrest House - Greensboro, NC
December 2014 to March 2017
Assisted high functional clients with mental health diagnosis in a residential program
Encouraged increase in independence and achieving goals
Monitored residents during completion of chores and activities
Documented daily activities and any achievements or client issues/incidents
Built and maintained positive staff and client relationships
Transported clients to proper locations for outings and appointments safely
Administered medications to up to 11 clients per shift
Assisted residents with day to day task while promoting care plan goals to be met
Behavioral Health Technician
Monarch NC - Greensboro, NC
February 2011 to October 2012
Constant observation and documentation of client behavior for clinical evaluation
Worked with medical staff to monitor the behavior of certain patients
Provided interventions when necessary
Checked vital signs and documented accurately
Customer Service Associate
UHC United Healthcare - Greensboro, NC
September 2004 to February 2010
Responded to and resolved, on the first call, customer service inquires and issues
Identified the topic and type of assistance the caller needed such as benefits, eligibility and
claims, financial spending accounts and correspondence
Helped guide and educate customers about benefits to select the best benefit plan options,
maximize the value of their health plan benefits and choose a quality care provider
Contacted care providers (doctor’s offices) on behalf of the customer to assist with appointment
scheduling or connections with internal specialists for assistance
Assisted customers in navigating uhc.com and other UnitedHealth Group websites and
encourage and reassure them to become self-sufficient
Education
High School Diploma
James B Dudley High School - Greensboro, NC
August 1983 to May 1986
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