Medical Records Office Administrator

Linda Millsap Poole

Cleveland Heights, OH

Professional Summary

Accomplished office administrator and health information services team leader with 15+ years of experience in medical records management and healthcare administration. Expertise in transitioning to computerized medical records systems and ensuring compliance with HIPAA regulations. Proven leadership skills demonstrated through multiple promotions and management training, dedicated to enhancing operational efficiency and customer service in healthcare settings. Work Experience

Office Administrator/Medical Records clerk

Recovery Resources-Cleveland, OH

January 2007 to March 2019

• Medical Records Coordinator

• Medical Records Supervisor

• Office Administrator/Medical Records

• During my time at Recovery Resources I take pride in knowing that I was responsible for helping to bring them into the world of computerized medical records.

• Maintained and organized confidential files and documents, ensuring easy accessibility for the executive team

• Provided comprehensive administrative support to a team of XX executives, managing calendars, scheduling meetings, and coordinating travel arrangements

• Prepared professional correspondence, reports, and presentations with accuracy and attention to detail

• Managed incoming calls and emails, responding promptly and professionally to inquiries from clients, vendors, and internal staff

• Coordinated logistics for meetings and conferences including room reservations, audiovisual setup, catering arrangements, and attendee registration

• Created efficient filing systems that improved document retrieval time by XX%

• Collaborated with cross-functional teams to plan company events such as holiday parties or team- building activities

• Managed office supplies inventory by tracking usage patterns and placing orders when necessary to ensure uninterrupted workflow

• Implemented digital file management system resulting in a reduction of physical storage space by XX%

• Maintained confidentiality when handling sensitive information such as employee records or legal documents

Team Leader Health Information Services

Cleveland Clinic-East Cleveland, OH

March 1979 to August 2006

• Record clerk

• Record Abstractor

• Team Leader

• During my time at Cleveland Clinic I really grew and because of my dedication I was promoted several times and was allowed to attend Management classes and was the hospital’s Notary.

• Oversaw the maintenance and organization of medical records for a large healthcare facility

• Implemented an electronic health record system, resulting in improved efficiency and accuracy in record keeping

• Managed a team of XX medical records clerks, providing training, guidance, and performance evaluations

• Collaborated with physicians, nurses, and other healthcare professionals to ensure accurate documentation of patient care

• Performed regular audits to verify the completeness and accuracy of medical records

• Maintained confidentiality of patient information at all times while adhering to privacy laws and regulations

• Investigated complaints or concerns regarding medical record management, taking appropriate corrective actions when necessary

• Demonstrated proficiency in using electronic health record software systems such as Epic or Cerner

• Collaborated with IT department on system upgrades or enhancements related to electronic health records

• Ensured timely retrieval of requested medical records for patients, insurance companies, attorneys, etc

• Liaised with external auditors during regulatory inspections or audits related to medical record management practices

• Spearheaded initiatives to digitize historical paper-based records for long-term storage purposes

• Developed quality control measures for scanning/indexing processes ensuring accuracy

• Increased productivity by implementing workflow improvements within the Medical Records Department

• Mentored new hires on proper handling/documentation/storage techniques for sensitive patient information

• Educated clinical staff on proper charting/documentation practices according to industry standards/ regulations

• Pioneered efforts towards transitioning from paper-based to electronic medical records system

• Ensured compliance with state and federal regulations regarding retention, release, and destruction of medical records

Education

Health Information Management (College)

Tri-County Community College-Cleveland, OH

September 1987 to September 1990

Worked at Cleveland Clinic 26 years in Health Information Services and used my experience to help bring Recovery Resources into the world of computerized medical records. Skills

• EMR systems

• Records management

• Epic

• Customer service

• Microsoft Excel

• CPT coding

• EHR systems

• Microsoft Word

• Medical records

• HIPAA (10+ years)

• Microsoft Outlook

• Microsoft Office

• Windows

• Health information management

• Medical terminology

• Data entry

• Documentation review

• Medical office experience

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