Independent Courier Technical Support

Jerry Hill

Atlanta, GA *****

404-***-**** cell

404-***-**** hm

E-mail: *******@***.***

Qualifications Summary:

I am an Independent Courier looking to start a business and obtain business connection dba Champion Enterprise LLC.

-Over 18 years of experience in the Telecommunications Industry with a background in wireless,3G,4G and LTE to include GSM, UMTS, Microwave, Ethernet, MLPPP, IMA, DS0, DS1, DS3, SONET, and OCX Transport. Motivated Self starter, Strong analytical skills, detailed oriented with the ability to multi-task and work independently. Strong will to learn.

EXPERIENCE:

SPLICER COURIER SERVICES, Atlanta, Ga

March - Present

Perform courier services for startup business DBA Champion's Enterprise LLC.

Birch/Fusion Communications, Atlanta, GA Mar 2014 - Dec 2022

Tier II Technical Support Engineer

* Monitor all network infrastructure systems for service level integrity and performance.

* Perform network troubleshooting to isolate and diagnose network problems.

* Install and manage network switching, routing and firewalling equipment.

* Develop and maintain systems documentation as required.

* Provide support for network and VoIP system administration.

* Utilize Corporate Change Management procedures to ensure effective control management.

* Utilize the IT ticketing system to manage incidents, escalations, and requests.

* Assist in evaluating/selection of network and telecom hardware and software.

* Maintain network infrastructure consistency and recoverability.

* Perform daily monitoring; verifying the integrity and availability of all network systems and processes.

* Collaboratively liaise with other team members, departments, and appropriate vendors as required, following issues through to resolution.

* Assist with implementation, troubleshooting, maintenance, and upgrades of network and telecom infrastructure.

* Worked trouble ticket produced by Solarwind’s Monitoring system.

* Setup dispatches and worked with field techs to perform various tests and replace Network equipment Cisco and Adtran as needed at the customer's location.

Matrix Resources, Inc., Atlanta, Ga. 2013-2014

CAPACITY ENGINEER

* Ordered INL’s (Inter Nodal Links) and CNL’s (Customer Nodal Links).

* Verified all assigned cable pairs were spare and inventoried in TIRKS.

* Verified the EMUX in TIRKS and designed the INL’S or CNL’S.

* Created PDAC design for INL/CNL’S and allocated the PDAC.

* Processed the INL/CNL design in Canopi (IDIS).

* Monitored the order until WFA completed.

Matrix Resources, Inc., Atlanta, Ga. 2010-2013

ETHERNET DESIGN ENGINEER

* Verified the circuit elements showed 2 or 3 way matches via ECRM.

* Verified the correct RNC’s via Trifecta.

* Verified all IP Addresses for SAIDS, EMUX and EVC VLAN’s via EPADD.

* Designed Cable Pairs, Parent and Child EVC’s paths in Granite.

* Installed the IP addresses for elements in Granite for the FE’s to test circuit after installation in the Node B’s.

* Designed ETTC’s, FTTB’s, UMTS’S and LTE circuits for CPDO RAN.

* Assisted Field Techs with RNC Rehome changes.

* Managed all work queues on the ESNAP report for accuracy of 98%.

* Working knowledge of GRANITE, EXCEL, POWERPOINT, AOTS, IWOS and CTS.

U. S. Air Force 1979-1992

Communication/Navigation Technician Honorable Discharged.

EDUCATION and PROFESSIONAL TRAINING:

Chattahoochee Technical College, Marietta, GA Major: Computer Engineering/Electronic Technology

Tarrant County Junior College, Fort Worth, TX General Studies

Univ. of Maryland, European Division, RAF Fairford, UK General Studies

Talladega College, Talladega, AL General Studies

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