Store Manager Customer Service

KATHERLEEN GRANT

**********@*****.*** 912-***-**** Blackshear, GA 31503

Summary

Motivated professional with 19 years of managerial experience. Strengths isupervising employees, promoting optimal customer service and increasing sales. Adept in loss prevention, training employees and merchandising. Committed to creating an environment that is conducive to achieving company goals.

Experience

Murphy USA Waycross, GA

Store Manager

09/2024 – present

Took kiosk over November 4, 2024.A sudden and unexpected flood hit quickly on

November 7, 2024 with water levels rising several inside and outside the building. The extensive damage done causing the store to temporarily close.

Kept consistent daily communication with my DM and Helpdesk to get store operable again.

Maintained efficient note taking of all issues and work done.

Implemented strategies to gain customers’ trust back, which in turn increased sales.

Continued dA

Taylor Pools Inc Douglas, GA

Store Manager

05/2015 - 07/2024

Exceptional customer service with increased sales.

Opened and closed store. Sold in-ground and above ground pools.

Wrote pool contracts.

Troubleshot minor equipment problems.

Documented any pool issues and communicated them to my superior.

Worked with an outside company to install a new POS and debit/credit systems.

Performed pool and spa water analysis and chemically balanced water.

Knowledgeable in pool equipment and parts, and assisted customers with their needs.

Repaired automatic pool vacuum cleaners.

Followed procedures for submitting warranty claims.

Placed inventory orders and restocked shelves.

Organized new merchandise and displayed seasonal products for quick sell.

Trained new employees.

Friendly Express Waycross, GA

Store Manager

03/2012 - 05/2015

Managed daily operations to ensure smooth functioning of the store.

Addressed customer complaints promptly and resolved issues efficiently.

Scheduled employees according to store needs staying under the budget hours.

Developed, managed and assigned tasks based on requirements to be met.

Closed out each day, which included counting safe drop money, accounting for all receipts and reports and making daily bank deposits. Utilized computer program to input and balance daily paperwork.

Analyzed sales and data to identify underperforming products and increased orders for higher selling items.

Reviewed P&L reports in conjunction with cash flow.

Significantly increased sales.

Researched all loss prevention concerns and problems.

Interviewed candidates and hired qualified employees.

Aided in opening four out of eight newly purchased convenient stores.

Oversaw operations, inspected food quality and display case and managing food safety.

Flash Foods Waycross, GA

Store Manager

10/2006 - 09/2011

Divisional Hiring Manager and Training Manager.

Assessed and identified training needs and assisted in writing the company's first training manual.

Coached and trained new hired supervisors, managers, store associates and IT on store side functions.

Wrote detailed training instructions for new software, equipment and programs to incorporate in the daily operations and end-of-day paperwork.

Performed daily paperwork and bank deposits.

Implemented sales and data and substantially increased sales.

Compared weekly sale reports to inventory on hand to deduce shrinkage, increase sales and cut down on waste.

Performed weekly store orders and submitted to the warehouse.

Education and Training

Okekefenokee Technical College Waycross

Medical Transcriptionist - associate’s degree in medical transcription

03/1998

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