Customer Service Virtual Assistant

CHRISTIAN JOSHUA A. MAGCHECO

VA Billing Supervisor / Medical Biller / Virtual Assistant

High-School BS in Electrical Engineering - Ladderized 2009 – 2013 2013 - 2019

MPNAG Rizal Technological University

Cybersoft Content Services Inc.

Computer Operator / Encoder (Jan 2015- Sept 2016)

• Categorizes documents

• Analyzes Bank statements and Mortgage papers

Wellcare Ohana Health Plans, Inc.

Pharmacy Helpdesk / Subject Matter Expert (Oct 2016- June 2021) Provides expertise and knowledge about the Prescription Drug Plan & Benefits

(Medicare & Medicaid).

Coaches’ agent for better call handling Take supervisor calls.

• HIPAA trained

• Expert in Prescription Drug Plans and Pharmacy Benefits Knowledgeable with deductible, billing, premiums, and Plan Benefits.

• Guarantees exceptional customer service experience in a given timeframe. Unit E Block 21 Matiwasay St. Bgry. Santa Ana

Work Experience

AT&T (VXI Makati)

Mobility Sales and Service / Subject Matter Expert (July 2021- Jan 2023)

• Coaches’ agent for better call handling. Take supervisor calls.

• Provides expertise and knowledge about the business/product.

• Resolving Billing concerns and pitching a Sale at the same time. Sleep Center Hawaii (VMA)

Billing Supervisor / Medical Biller / Virtual Medical Assistance (Feb. 2023-Oct 2024)

• Taking outbound and inbound calls for billing concerns.

• Coding (ICD-10 & Procedure code) and dropping claims for Sleep Study and Clinic appointments.

• Calling Insurance to check the Status of sent claims.

• Knowledgeable in Athena and ECW (EMRs).

• Take supervisor/escalated calls for customer satisfaction.

• Handled and coached people for better call handling in Billing.

• Taking Inbound and Outbound calls for patient scheduling. Blueprint Healthcare (Virtual Assistant)

Clinical coordinator / Front desk (Nov 2024 – July 2025)

• Taking inbound calls from Nursing Homes and Assisted Living Facilities.

• Manages the communications email / Faxes

• Processes Prior Authorization / Appeal

• Signing orders on the Providers’ behalf

• Schedules call forwarding for Providers’ after-hours calls.

• Knowledgeable in Talk EHR and AdvancedMD (EMRs). Excellent Communication Skills

I can easily build connections and acknowledge and respect diversity to get a greater opportunity to improve patient experience and guarantee satisfaction. Good Team Player

I easily connect with the team by being flexible, cooperative, and a problem-solver. I always want to contribute to the group to meet goals and manage tasks effectively. Functional Self-Management

I always take the initiative, I can work with minimal supervision, manage time effectively, and maintain control over all current tasks & responsibilities. Customer Service Guarantee

I always go above and beyond with every service I provide, and I always leave the client with the impression of great customer service.

Skills

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