Customer Service Branch Manager
Resume:
Kymber Jeffcoat
Bauxite, AR *****
*****************@***********.***
Professional Summary
I want to continue to learn and grow in the customer service industry. Obtain a management position to help support the office operation of the company. To provide services and demonstrate effective leadership, to support various products, resulting in customer growth and increased stability for the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Peer Mentor Program
Ally Financial-Little Rock, AR
November 2020 to Present
I work remotely in the customer solutions department. Started in first payment default then worked my way up to 2-3 roll blocker accounts. I work with customers to come to a solution for payment needed on account. Skip work on accounts to get payment resolved. Work in an automated dialer so I’m use to handling large volumes of accounts at a time. I have strong customer service skills and I’m able to negotiate to come to a solution that works for the customer and the company. I’m a very hard worker and know the rules and regulations when calling. Never had a major default when calling accounts. The past 2 year evaluations I have ended with exceeds most expectations and have always been high in my group. Starting in June 2023 I started in the Peer Mentor Program. I work and help improve associates move up and improve their skills so they can achieve higher success. Assistant Branch Manager
Bank OZK
May 2014 to May 2019
I assist as back up for the Branch Manager. I assisted in identifying sales opportunities for the branch. Expanded customer base by advertising bank products to customers and supported a large volume of accounts. Developed and implemented organizational system that significantly enhanced monitoring of branch cash controls, regulatory compliance, security and order processing. Daily Activities include reviewing reports such as overdrawn account list, branch balancing, mobile capture deposits, return mail report, and various reports on Business Analytics. Prepare monthly audits such as teller drawers, vault, debit cards, gift cards, cashier's and loan checks. Manage other tellers and make sure daily activities are completed. Order money from Fed and prepare money shipments. Balance ATM. I opened accounts, CD's, IRA's, and safety deposit boxes.
Customer Service Representative / Teller
Malvern National Bank-Benton, AR
June 2007 to March 2012
I opened accounts, CD's, IRA's, and safety deposit boxes. I worked as a teller making deposits, loans, and cashing checks. Balanced the ATM daily and refilled the money weekly. Controlled the vault money coming in and out, as well as balance it daily. Send and order money to the Federal Reserve. I worked alongside the Branch Manager helping her with daily task and duties such as daily opening/closing procedures, paperwork, and account work.
Skills and Abilities:
I am highly skilled in the use of computers and the internet, including Microsoft Office and Excel. I learn very quickly, possess excellent verbal and written communication skills. I am very good at handling stressful situations, being able to overcome and adapt as needed. I am trustworthy and friendly. Work well with others and enjoy learning new things.
Education
High school or equivalent
Skills
• Analytics
• Cold Calling
• SAP
• Cash register
• Negotiation
• Microsoft Outlook
• Customer support
• Leadership
• Communication skills
• Cash handling
• Time management
• Account management
• Business Development
• Management
• Excellent verbal and written communication skills
• CRM Software
• Microsoft office
• Mentoring
• Account Management
• English
• Customer service
• Organizational skills
• Supervising experience
• Financial services
• Excel
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