Data Entry Service Representative
Resume:
Janice Cathey
Objective: To obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company's brand name.
Employment
Babysitter, Family Members 06/23/2023-09/12/2025
Ensuring the safety and well-being of children, engaging them in activities, performing various caregiving tasks while parents are working, and being attentive to their needs. Responsible for preparing simple meals for the children and ensuring they are fed and hydrated.
Customer Service Representative, Summit Utilities 10/202*-**-****
Providing services, disconnects/connects, problem resolution, payment arrangements, and general inquiries. Communicating with customers via phone. Transform the customer experience by simplifying processes and providing. Accurate Data Entry was required to submit new customers' confidential information. Navigate the SAP software.
Insurance Processor, Roush Insurance 08/2019-10/2021
I assisted underwriters with processing policies for the States of Indiana, Ohio, and Illinois. I am a skilled Data Entry Specialist. During training, our goal is to submit 100 error-free policies. I performed data entry and maintained the integrity of insurance databases, ensuring accuracy and attention to detail. Update insurance forms with personal information, including your name, address, and social security number.
Administration Assistant, FSSA-State of Indiana 01/201*-**-****
I was responsible for training new employees on how to archive documents for the state. I was also equipped to manage and schedule weekly meetings. We scanned confidential files and entered the data in the computer system. Maintain records and files, organized and process paperwork.
Clerical Specialist, Randstad Indiana 05/2017-12/2018
I had several contracted jobs through them. I performed data entry, rephrased police tickets for court appearances, verified outdated data, and updated records. Managed scheduling and calendar.
Cook, Central Nutrition Center 08/2016-05/2017
I prepared a large quantity of food from established recipes and menus. Handling various food products and cooking techniques. Monitor the cleanliness of the school kitchen. Handled food properly and cooked items on the menu. I was responsible for overseeing the day-to-day operations of the school kitchen. Promoted to Cashier. As the cashier I learned students names.
Secretary, VIP Mobile 02/2013-07/2016
I enjoyed this job. I had the liberty of dispatching the correct mechanic to a customer. I created Women Wednesday, where women receive half off an oil change on Wednesdays. Also, I scheduled engine diagnostic tests, towing, and roadside assistance.
Receptionist (for 9 Physicians), Neurology Clinic Baptist East 10/2010-02/2013
I was responsible for the front office operations, which included: check-ins and check-outs, handling outbound and inbound calls, collecting co-payments, verifying insurance, and updating demographics. Called prescriptions in for patients. Assist with administrative tasks. Promoted to Mailroom clerk. I worked in the mailroom and as a Front/Back Clerk when staff was short.
Receptionist (2 Locations), Dr. A. Segal (retired) 05/2004-10/2010
I operated a switchboard and maintained a call log. I greeted patients and determined the nature of their visit. I was responsible for scheduling surgeries and facilitating hospital admissions. I spoke with patients and determined and scheduled their medical consultations. We traveled weekly to Huntingdon, TN, to visit patients, and I handled all front desk operations. I spoke with patients after surgery to obtain an update on their conditions and call in prescriptions based on their level of pain
Merchandiser, Goodwill Donation Center 12/2003-05/2004
I provided a donation receipt at the time of donating, adequately handled guest questions, and resolved problems. I was responsible for properly sorting donated goods into designated categories.
Order Puller/Bookfair Manager 07/1993-11/2003
I started out stacking boxes on pallets and wrapping the pallet. I maintained a clean work area. I was responsible for filling orders utilizing a scanner gun. Then I was promoted to Bookfair Manager. I promoted book fairs in our city school to help fund school activities and trips. Responsible for cash registers, crowd control, and inventory tracking during the book fairs.
Clerical Specialist I, Shelby County Sheriff Department 05/1987-07/1993
I entered criminal data from officers' reports, scheduled citations, and performed background checks on the public. I was transferred to the county jail as an intake officer because I could type fast. I was responsible for intake and booking inmates into the jail. I verified the physical condition of the inmate prior to incarceration. I processed booking sheets, warrants, and bail information.
Customer Service Representative, Jackson Telemarketing 02/1985-05/1987
My duties included answering calls from potential and existing customers. I performed cold calling to get the attention of possible clients, read scripts, and propose different kinds of magazines.I also sold magazines such as Highlights for Children, Jet, Essence, and Ebony Magazine. I learned to work independently.
Education
University of Phoenix 2010-2014
Rice Business College 1986-1988
Hillcrest High School 1983-1985
References
Carolyn Kantz 800-***-****
Mr. George 317-***-****
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