Office administration
Resume:
Tiffany Picerno
Los Lunas, NM *****
***************@*****.***
Professional Summary
Hard working with over 10 year of experience in Customer service orientated roles. Proficient and prioritizing and completing tasks in timely manner yet flexible to multitask when necessary. I’m a quick learner with a desire for continuous personal growth. Problem Solver with a ability to adapt to new situations. I’m currently looking to join an organization that rewards hard work and offers good opportunities for career development.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DNA Collector
Specimen Specialists of America, Inc-Los Lunas, NM May 2018 to November 2019
Primary duties include obtaining tissue samples through the use of cheek swabs and completing legal chain of custody documentation and procedures.
Image specialist
TriCore Reference Laboratories-Albuquerque, NM
May 2018 to November 2019
Prepares, images and performs QA for insurance EOBs, laboratory requisitions and attachments.
Performs data entry of indexing information to look up imaged documents. Works missing requisition reports, including follow up with other
departments. Verifies in Misys Clinical and Matron (PowerPath) and Misys Clinical Financial (Antrim) or other corporate computer systems, which
requisitions have been credited or changed. Provide details to Lead or Supervisor for correction in Antrim billing system.Corrects mistakes identified during QA process, to resolve missing
requisitions. Sorts and delivers all incoming mail for the Business Office. Meets all QA accuracy and data entry production goals. Following departmental procedures, maintains Business Office records storage area.
Resident Advisor
Crossroads for Women-Los Lunas, NM
October 2017 to November 2018
• The Resident Adviser will provide overnight residential management of Pavilion, a therapeutic community of • Responsible for enforcing visitor and overnight policies.
• Maintain In/Out log and checking for inconsistencies.
• Monitor for unusual activity in and around the property and report to the Program Director or other authorities as necessary.
• Participate in good communication with clients.
• Maintain client files, filing all documents in individual client files,
• Update logs as needed/directed.
• Answer the phones and respond to administrative related calls as appropriate or direct calls to the appropriate staff.
• Provide meeting support including agenda preparation, compiling meeting materials, and communicating meeting logistics
• Make copies as requested to support projects, groups, meetings, and events.
• Breathalyze and UA Residence.
Personal Care Assistant
Private Care/Live in-Belen, NM
April 2015 to October 2017
• Organizing and laying out medication for client
• Scheduling client appointments and transporting client for errands and doctor visits.
• Record keeping
Office Clerk
University of New Mexico Valencia-Los Lunas, NM
July 2010 to February 2011
• Provide a high standard of service to students.
• Schedule appointment for students.
• Receiving phone calls and responding to the callers inquires refers them or direct them to the appropriate person.
• Performing routine clerical tasks like mailing, copying, faxing, filing and scanning. Education
Associate (Diploma)
University of New Mexico Valencia Campus-Los Lunas, NM August 2010 to May 2014
Associate's degree
Some college
High school diploma or GED
Skills
• Time management
• Microsoft Outlook
• Typing
• Excel
• Microsoft Office
• EMR systems
• Medical records
• Negotiation
• Cash handling
• Serving
• Microsoft Excel
• Corrections facility medical clinic
• Night audit
• Vital signs (2 years)
• Data Entry
• Scheduling
• GMP
• Urinalysis
• Patient care (2 years)
• Quality Assurance
• Data center experience
• Legal administrative experience
• Patient monitoring
• Nursing
• Supervising experience
• Filing
• Quality assurance
• Windows
• Clerical experience
• Teaching
• Harm reduction
• Patient observation
• Analysis skills
• Resort
• MS Office
• Microsoft PowerPoint
• Writing skills
• EHR systems
• Corrections experience
• Medical imaging
• Receptionist
• Administrative Assistant
• Customer Service
• Front desk
• Computer literacy
• Organizational skills
• Manual handling
• SharePoint
• Guest relations
• Administrative experience
• Word
• Financial services
• Phone etiquette
• Long term care
• Call center
• Productivity software
• Microsoft Word, Excel and PowerPoint (5 years)
• Customer service
• Microsoft Word
• Multi-line phone systems
• Telecommunication
• Banking
• Clerical Experience
• Hospitality
• Commercial cleaning
• Spanish
• Casino
• Sales
• Accounts receivable
• Bilingual
• Public health
• English
• Outlook
• Databases
• Budgeting
• Childcare
• Computer skills
• Accounting software
• Housekeeping management
• Word processing
• HIPAA
• Manufacturing
• Infant care
• Accounts Receivable
• Microsoft Publisher
• POS
Languages
• English
Certifications and Licenses
Class D
First Aid Certification
Driver's License
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