Call Center Customer Service

TC Terri Ceiplis AKA Bushnell

Hereford, AZ ***** 619-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Stocking Shelves

Product Restocking

Till Counting

Filing Documents

Health Insurance Plan Knowledge

Operating Register

Using POS System

Resolving Complaints

Answering Customer Questions

Teamwork and Collaboration

Documentation and

Recordkeeping

POS Transactions

Organize Inventory

WORK HISTORY PHARMACY ASSISTANT 02/1999 to 09/2022 Kaiser Permanente Rancho San Diego

Greeted customers and responded to questions with friendly, knowledgeable assistance.

Cash handling

Answered telephones and provided information about order status, store hours and pharmacy procedures.

Merchandised over-the-counter goods and rotated stock. Received incoming supplies and stocked in correct locations. Completed daily transmittal reports

Work in the pharmacy call center for 3 years.

EDUCATION General Studies

Van Nuys Senior High School, Van Nuys, CA

ADDITIONAL

INFORMATION

Extensive customer service and cash handling.

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