Operations Specialist Information Management
Resume:
THOMAS
MOTLEY
**********@*****.***
Aurora, CO 80016
Bold Profile
Operations Specialist with extensive experience at Iron Mountain Information Management, specializing in process automation, compliance oversight, and risk assessment. Proven track record in evaluating performance and enhancing operational efficiency, leading to improved inventory control and service outcomes. Recognized for fostering team collaboration and streamlining delivery processes while managing operational tasks effectively.
Instrumental in effective shipping, receiving and management of client data bearing devices.
PROFESSIONAL SUMMARY
SKILLS
• Performance evaluation
• Performance evaluation
• Compliance oversight
• Risk assessment
• Process automation
• Operations management
Okaloosa Walton Junior College
Niceville, FL
Computer Information Systems
USAF Air Traffic Control Academy
Keesler AFB, MS
Aviation Safety
USAF NCO Academy
Tyndall AFB, FL
Niceville Sr High School
Niceville, FL • 01/1974
High School Diploma
EDUCATION
Iron Mountain Information Management - Operations Specialist Englewood, CO • 06/2010 - 07/2025
Iron Mountain Information Management - Transportation Specialist Englewood, CO • 06/2001 - 06/2010
WORK HISTORY
Maintained accurate records for operational processes to ensure compliance and efficiency.
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Monitored operations and analyzed metrics to assess company performance.
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Utilized software tools to automate and enhance operational processes.
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• Managed daily operational tasks, driving efficiency and productivity. Implemented risk management strategies to mitigate operational disruptions.
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Facilitated communication among team members to clarify task responsibilities.
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Participated in training sessions to gain knowledge of company policies and procedures.
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Ensured compliance with safety regulations during transportation operations.
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Managed inventory tracking using specialized software systems for efficient routing.
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Collaborated with team members to streamline delivery processes and improve service.
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Assisted in training new staff on transportation protocols and safety procedures.
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Conducted regular inspections of vehicles to maintain operational readiness and safety standards.
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Communicated with clients to confirm delivery schedules and address inquiries promptly.
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• Maintained records of shipping chain of custody receipts. Monitored driver performance to ensure compliance with safety regulations and company policies.
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Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
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United Airlines - Passenger Service Agent
Denver, CO • 06/1994 - 06/2001
United States Air Force - Air Traffic Controller
Various • 07/1975 - 05/1994
Coordinated and managed daily transportation operations to ensure efficient delivery of media.
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Provided excellent customer service to passengers during check-in and boarding processes.
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Coordinated with team members to ensure smooth airport operations and timely departures.
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Monitored gate areas to ensure compliance with safety regulations and boarding procedures.
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• Checked in passengers, assigned seats, and issued boarding passes.
• Operated computerized system to handle ticketing and check-ins.
• Greeted passengers and assisted with their inquiries. Carried and operated radio or pager to communicate with airport personnel.
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Uphold uniform and conduct guidelines to maintain professional appearance.
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Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
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Liaised with ramp agents to load and unload wheelchairs, strollers, and gate-checked bags.
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Coordinated aircraft movements to ensure safe takeoffs and landings.
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• Monitored radar displays to track flight paths and manage airspace. Communicated with pilots to relay vital navigation information and instructions.
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Collaborated with ground crews to facilitate efficient aircraft servicing.
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Evaluated weather conditions to provide timely updates on flight safety.
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Trained junior controllers on standard operating procedures and protocols.
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Participated in simulations designed to test responses in various scenarios.
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Directed ground personnel as needed to ensure safe operations of airport facilities and equipment.
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