Branch Manager Inside Sales

**** ** ***** **., ******** CITY, US, ***** •

********@*****.*** • +1-405-***-****

ANGELA BOYD

Branch Manager / warehouse manager

PROFESSIONAL SUMMARY

Branch Manager with over 20 years of experience in optimizing branch operations and enhancing service delivery. Demonstrates expertise in inside sales, profit and loss management, and strategic account management, fostering motivated teams and driving customer satisfaction. Committed to leveraging innovative strategies to enhance market competitiveness and achieve sustained growth.

EMPLOYMENT HISTORY

BRANCH MANAGER May 2023 - Aug 2025

Service Partners Oklahoma City, OK

INSIDE SALES REPRESENTATIVE Aug 2019 - May 2023

Service Partners Oklahoma City, OK

ASSISTANT STORE MANAGER Nov 2017 - Nov 2018

Rural King Maryville, TN

Manage branch operations, ensuring smooth processes and service improvements. Conduct financial assessments, identifying savings and boosting branch profitability. Coordinate employee schedules and recruitment, enhancing team motivation and retention. Oversee product shipping and truck routing, optimizing logistics efficiency. Execute varied tasks, contributing to branch success and operational excellence. Engaged with clients to secure business, enhancing customer satisfaction and loyalty. Analyzed feedback to improve service, boosting order accuracy and client contentment. Coordinated with logistics to expedite deliveries, strengthening customer trust. Implemented CRM tools for efficient inquiry tracking, improving response times. Exhibited strong communication skills, ensuring positive customer interactions. Assisted customers and resolved issues, enhancing satisfaction and loyalty. Supervised and trained sales staff, boosting team efficiency and service quality. Managed inventory levels, ensuring optimal stock availability and reducing wait times. Analyzed sales trends to adjust pricing, increasing revenue and market position. Hired and evaluated personnel, fostering a skilled and motivated workforce. Provided exceptional customer service by actively engaging with customers, leading to enhanced satisfaction and loyalty.

Directed a team in sales and inventory management, achieving improved efficiency and higher accuracy in cash reconciliations.

ASSISTANT STORE MANAGER

Lowes Home Improvement Midwest City, OK

DEPARTMENT MANAGER Jan 2001 - Jan 2016

Lowes Home Improvement Midwest City, OK

EDUCATION

HIGH SCHOOL DIPLOMA Sep 1986 - May 1989

Guthrie High School Guthrie, OK

COURSES

MANAGERS TRAINING COURSE 2017

Training course

ADMINISTRATIVE COURSES 2017

Administrative courses

COMPLAINANT TRAINING 2015

Complainant training

SKILLS

Sales Management (Experienced), Purchasing (Experienced), Profit & Loss (Skillful), Account Management (Skillful), Cold Calling (Skillful), Pricing (Skillful), Store Management (Experienced), Management (Experienced), Sales (Experienced), Inside Sales (Experienced), Retail Sales (Experienced). ADDITIONAL INFORMATION

CERTIFICATIONS AND LICENSES

• SPFx spray foam certification

• Forklift Certification

SPRAY FOAM CERTIFICATIONS

FORK LIFT CERTIFICATION

Boost local ties, enhance store image via community partnerships. Analyze feedback, elevate customer satisfaction with service improvements. Identify inefficiencies, develop strategies to enhance productivity. Inspire team by exemplifying core values, foster high service standards. Fostered partnerships with local organizations, driving community engagement and enhancing the store's positive reputation.

Evaluated customer feedback and implemented service enhancements, yielding noticeable gains in customer satisfaction scores.

Analyzed operational processes with department heads, developing strategies that led to measurable improvements in overall productivity.

Role-modeled core values, encouraging staff to maintain high service standards and build a cohesive, motivated team environment.

Led customer service and inventory control, enhancing stock accuracy and customer satisfaction.

Trained and mentored team, boosting performance and engagement through effective coaching.

Monitored sales trends, optimizing inventory to reduce out-of-stock incidents and improve sales.

Conducted daily audits of displays, ensuring compliance and maintaining visual appeal. Coordinated cross-training, fostering teamwork and improving department efficiency. Monitored customer feedback and sales data to identify service gaps, informing targeted strategies that strengthened customer loyalty.

Mentored new associates, cultivating a positive work atmosphere that boosted morale and improved team performance.

SQUEEZE LIFT CERTIFICATION

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