Customer Service Business Operations

VALERIE IRIZARRY

Phoenix, AZ ***** 602-***-**** *******@***.***

PROFESSIONAL SUMMARY

Gifted Manager with excellent team building and leadership abilities. Dependable, hardworking and ready to take on challenging fast paced environments using problem-solving and task prioritization. Seeking an opportunity to expand skills to help team and contribute to company success. Stays on top of demands and maintains organized, clean and safe work areas. Excited about opportunity to take next career steps.

SKILLS

• Employee training

• Task prioritization

• Teamwork

•

Operations oversight

• Schedule coordination

• Critical thinking

•

Business management

• Self-motivation

• Ability to multitask

EXPERIENCE

Owner Partner Dickeys Barbecue

• Owned and operated a Dickey's Barbecue Pit franchise, overseeing all aspects of business operations including staff management, financial oversight, inventory control, local marketing, and customer service to drive consistent revenue growth and operational efficiency.

Nov 2023-July 2025

General Manager

Founding Fathers Kitchen I Chandler, Arizona

• Achieved revenue and profit targets averaging 30%.

April 2020 - August 2023

• Guaranteed top-notch service standards and memorable customer experiences for every guest.

• Structured operations and outlined policies and procedures. Improving business by 53%.

• Organized staff schedules and implemented successful training program.

• Mastered financial and administrative controls, accurately tracking and keeping records current.

Owner /Operator

SMS Supplies I Phoenix, Arizona

July 2013 - September 2022

• Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities. Keeping profits above market at 30%.

• Developed great rapport with vendors, resulting in growing partnerships and generating business.

• Managed business operations on sound financial footing with successful forecasting, budget management and resource allocation.

• Spearheaded administrative requirements involving records management, legal compliance and tax submissions.

• Created set prices or credit terms for goods or services based on forecasts or customer demand.

Partnership Manager

Angry Crab I Tucson, Arizona July 2017 - November 2019

• Directed employee selection, retention margin of 50% on employees., Implemented successful training program and prepare team schedules.

• Organized regular inventory counts to keep records accurate and identify supply needs. providing an average food cost of 32-40%.

• Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

• Co-ordinate financial or budget activities to fund operations and maximize investments. Decreasing expenses by

10%.

• Developed advertising campaigns or sales promotions to increase brand awareness. Increasing revenue by 15%.

Operations Manager

I pie Theaters I Scottsdale, Arizona

November 2010 - January 2013

• Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives. Arranged crew schedules.

• Oversaw forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

• Formulated financial and administrative duties.

• Composed staff work schedules and assigned specific tasks. Assess employee performance.

EDUCATION

Associate Diploma

Northwestern Business, Hickory Hills, lllionois

Business Certificate

Robert Morris University, Schaumburg, Illinois

LANGUAGE

English

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Conversational

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