Customer Service Accounts Receivable

Samuel Blevins

317-***-**** / **********@*****.***

Skills Experience

● Proven relationship-builder with excellent interpersonal skills

● Flexible team player who thrives in environments requiring the ability to effectively prioritize and execute concurrent projects

● Extensive software proficiency spanning a wide variety of applications including the Microsoft Office Suite, SAP, OMS, TM, and a variety of CRM programs and merchant buyer portals

● Manage diverse sets of long and short-term projects for the management team, including owning, delegating, and managing progress towards cross-functional objectives Occupational Background

Calumet Inc. - Corporate Headquarters (Indiana)

Customer Service Account Representative 2023 – 2025

● Worked with each Customer to drive new product lines and new SOPs to increase profitability

● Collaborated with our pricing, disputes, accounts receivable, billing, and sales team to ensure improved customer satisfaction in a timely manner

● Managed the Electronic Data Change (EDI) process for more than 25 Customers including Walmart, Home Depot, Lowes, Napa, and O’Reilly

● Trained multiple personnel in departments how to utilize EDI to ensure a seamless interaction with each Customer

● Troubleshoot system errors and worked with internal and external partners to reduce these issues by 90%

Tractor Supply Company – Corporate Headquarters (Remote) Communication Specialist 2021 – 2023

● Directed the complete customer experience for small businesses, vendors, and retail locations

● Conducted detailed analysis and presented recommendations to VP-level leadership and business partners to ensure all departments are equipped for peak season demands and WFH operations

● Developed and maintained a knowledge management system and omni-channel returns process for my team, enabling seamless transfer of data across both key internal and external partners. CSC Support Team 2018 – 2020

● Recognized trends and resolved widespread problems affecting thousands of customers and stores

● Handled and resolved more than 1,000 escalated cases

● Automated key e-commerce support processes to decrease touches needed to resolve complex customer issues, leading to increased productivity and cost savings.

● Led vendor team to monitor & respond to more than 500 Q&A inquiries on TSC.com Outbound/Inbound Call Team 2016 – 2017

● Created a fast-paced outbound call schedule, increasing outbound call productivity by more than 50%

● Modified KBAs and scripts to personally train 60 employees Federal Government (Washington, D.C. and Indiana)

Communications Coordinator – 2011 – 2015

● Drafted & coordinated communication between key industry & government stakeholders, presenting forward-looking policy recommendations while facilitating open conversation among diverse parties

● Managed time-sensitive responses of more than 200,000 pieces of client email & mail using Intranet Quorum CRM, playing a pivotal role in securing the constant feedback to manage daily state-wide issues Dan Coats for Indiana (Indiana)

Grassroots Field Director – 2010

● Automated and deployed a phone-from-home system by implementing Google Voice

● Anticipated the future supply and technology needs of more than 10 headquarters statewide, resulting in no shortages during key events across nine districts

Central Indiana Otolaryngology (Indiana)

Operations Specialist – 2007 – 2009

● Developed and maintained calendars for 3 specialty physicians and 10 supporting staff working across three offices

● Maintained the flow and scheduling of 40 – 55 patients daily with consistent, positive communication with patients and family often in stressful, emotionally trying situations Education

Indiana Wesleyan University - Bachelor of Science in Communications

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