Customer Service Support Specialist

CHRISTA FULLER

*************@*****.*** 502-***-**** Livingston, TX 77399

Summary

To secure a challenging position in a reputable organization to expand my knowledge and skills, while making a significant contribution to the success of the company. Skills

Administrative support specialist

Cash management experience

Client satisfaction

Employee training and development

Excellent communication skills

Perform well in high-demand, fast-paced environments Strong interpersonal skills

Critical thinker

Customer friendly

Experience

Coastal Crew Change Lake Charles, LA

Finance Assistant

06/2022 - 06/2023

Worked with team members and leadership to identify and develop process improvements.

Processed and sent invoices, adjustments and credit memos to customers. Managed numerous client accounts to track and collect money owed. Managed all payments processing, invoicing and collections tasks. Answered customer questions to maintain high satisfaction levels. Managed account receivables to maintain payments within net terms. Input payment history and other financial data to keep customer accounts up-to-date in system.

Performed data import, scanning or manual keying processes to verify invoice accuracy.

Reviewed vendor documentation to comply with payment guidelines. Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts. Developed strong professional rapport with vendors and clients. Generated and distributed month-end statements for customers and resolved related concerns.

The Lamkin Group dba Champion Sales

and Lease Louisville, KY

Corporate Home Office Manager

04/2015 - 01/2020

Filled out routine paperwork about staffing, output and inventory control. Recommended financial actions to improve resource allocation, budgeting and inventory control.

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Managed store cash intake with high accuracy and prepared daily bank deposits.

Managed office inventory and placed new supply orders. Processed financial documents, contracts, expense reports and invoices. Handled scheduling and managed timely and effective allocation of resources and calendars.

CF

Automated office operations by managing client correspondence, records, contracts and data communications.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Elevated customer satisfaction ratings by resolving client and case issues effectively.

Trained, managed and motivated team of 50 staff handling client base of 1000+ active accounts.

Brown-Forman Louisville, KY

Bottling Line Operator

01/2015 - 10/2015

Applied bottle labels with precision to maintain consistency across bottling line.

Inspected products visually to identify inaccuracies, product flows and presence of sediments.

Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.

Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.

Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.

Completed paperwork and minor administrative tasks, including quality control, to keep operations compliant and efficient. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Swarovski Louisville, KY

Brand Ambassador

01/2013 - 09/2014

Promoted positive company image through superior customer service experiences.

Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales. Built relationships and personalized future client development opportunities by collecting customer data.

Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.

Organized and carried out promotional events, set up and tore down event sites and interacted with customers.

Promoted products using social media outlets Facebook and Instagram. Collaborated with customer service team members to assist with product information and provide outstanding service.

Created positive and rewarding client experiences through warm and friendly customer interactions.

Processed purchases using POS systems to complete cash and credit card transactions.

Monitored sales activity and assessed customer satisfaction with purchases.

Amy Bordogna Louisville, KY

Personal Assistant

06/2002 - 09/2012

Assisted Amy with all personal, medical and financial aspects of her life as she battled a rare connective tissue disease.

Scheduled doctors appointments with specialists and maintained pain relief prescriptions.

Wrote and applied for Grants to obtain financial help for a modified van and powered wheelchair. Scheduled trips and appointments to the Mayo Medical Center for medical care and surgery.

Organized personal and professional calendars, including reminders for upcoming meetings, appointments and events.

Conducted extensive online and phone research for the best possible medical help for Amy.

Traveled with manager to take notes and dictation at meetings. Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.

Cared for family pets feeding and walking animals several times per day. Provided love and companionship on a daily basis to ensure quality of life in a dignified manner.

Self Employed Services Louisville,

Kentucky

Household Manager

01/1995 - 06/2002

After the birth of my second daughter, I stayed at home for 10 years and raised my family while adding 2 more children to the pack. Managed scheduling for all appointments, including medical and dental visits.

Monitored expenses and income for 6-member household. Planned and cooked meals with consideration to multiple dietary restrictions.

Offered positive reinforcement and taught life skills regarding chores and cooking techniques.

Creative Alliance Advertising Louisille,

KY

Accounting Specialist

12/1991 - 01/1995

Reference:

Managed accounts payable, accounts receivable, bank reconciliations and payroll function.

Completed documentation, reports and spreadsheets of financial information.

Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions. Prepared weekly payroll for team of salaried and hourly employees. Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.

Reviewed all invoices for accuracy, subsequently resolving various issues. Redistributed responsibilities to improve workflow by focusing on individual strengths.

Created new audit procedures, reducing voided checks and ensuring regulatory compliance.

Sarah Penegor - 321-***-****

Bill Milby - 502-***-****

Shelley Baldwin - 502-***-****

Chesney Drounett - 337-***-****

Contact this candidate