Case Manager Customer Service

Deivys Phone Varela 813-***-**** Junco

Email ******.*****@*****.***

Resume

*Professional Summary

Public relations with over 12 years in a business environment with excellent customer satisfaction .

Pre and post sales support specialist .Flexible and hard working in deadlines-driven environments ( sales marketing) exceed sales goals and build long term relationships with customers. Excellent communicator with 12 years in demanding business. Skilled in training staff. Self motivated with exceptional communication ( English and Spanish ) Sales associate adept at working in diverse retail and customer service.

*Skills

-Creative problem solver

-Bilingual excellent communication skill

-MS window proficient

-MSM, NDM

-Quick learner

-Training development aptitude

-Proficient cash management

-Cash flow management

-International sales support

-Strategic sales knowledge

-Multi line phone talent

-Mediation capability

-Multitasking

*Work history

Life star mental wellness center

Case manager

All experience required for the case manager’s work. Computer skills needed and great finding clients needs .

Panel relation specialist

Nielsen Florida

- 8 years of experience on TV ratings, practicing exceptional customer service and telephone techniques such as strong bilingual voice skills, caller engagement and general phone etiquette.

-Follow strict guidelines for obtaining consistent unbiased data, Deliver verbatim scripts when necessary, conduct phone surveys.

-Working closely with panelists to ensure the TV viewing is accurately captured in the ratings daily and helping them to make sure that everything was working properly after recruiting. - Confidential information updates, meters maintenance daily by troubleshooting the equipment and quality surveys.

-Meet weekly, Monthly, quarterly and annual performance expectations .Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals, including team commitments, contractual requirements. Quality standard, policy and procedural requirements and customer satisfaction. Responsible for the following areas : Abilene, Bend, Bowling Green, Chattanooga, Des Moines, Davenport, Harlingen, Lafayette IN, Ottumwa, Peoria, Watertown and Youngstown.

Attending 900 homes,diary install verification, troubleshooting, Swap and send equipment, gift cards, voice mails, e-mails, text messages and surveys.

*Operation sales and marketing

Improtec Enterprise/ Barcelona Spain

-Accomplishes marketing and sales compensations, enforcing policies and procedures.

-Archives marketing and sales operation objectives

-Meets marketing and self facial objectives

-Determines annual and gross profit plans

*Interpreter /Translator ( For Scientist personnel)

-Responsible for listening to, understanding and translating

-Facilitate effective communication between two parties

-Attend conference and meetings

-Accompany foreign visitors and facilitate communication between receiving party and visitors

*Education

Associate of arts: Philology ( English and literature language ) Master of lexicology

University of Alma Mater . Havana City.Cuba

*Personal information

Email : ******.*****@*****.***

Phone number: 813*-***-****

Contact this candidate