Customer Service Administrative Assistant
Resume:
MICHAEL H. BLAND SR.
********@*******.***
Ashburn, VA 20147
Education
High School Diploma
Completed Some College Coursework
US Navy – Aviation Mechanic Training
Metropolitan Police Department Training Academy
Drug Enforcement Administration Advanced Investigators School
Narcotic Expert Witness/Expert Witness Instructor
IBM Office Equipment Training
Skills
Microsoft Office
PowerPoint
Data Entry
Records Management
Retail Sales
Customer Service
Surveillance
Risk Management
Problem Solving
Investigative Techniques
Confrontation Techniques
Public Safety
Highly Organized
Attention to Details
Work Experience
Sales Associate
Apparatus Administrative Assistant – Ashburn Fire & Rescue Department
Computer Security Engineer – DEA, FAA, Customs, Border Patrol
Uniformed Police Officer – Metropolitan Police Department
Narcotics Detective – Metropolitan Police Department
Deputy US Marshall – DEA PCP Task Force
US Navy Reserve – Aviation Mechanic/Flight Engineer
2016 – 2021
Customer Service Representative (Greeter/Cashier)
Home Depot
Energetic Customer Service Representative with 3 years of experience answering customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Possess knowledge of the store layout and merchandise availability.
Provide exceptional customer service while directing and accompanying customers to the location of specific items to be purchased.
Using computerized registers, process cash and credit card transactions in a timely manner to alleviate long wait times for other customers.
Promote the availability and handle The Depot’s credit card applications.
2013 – 2015
Apparatus Administrative Assistant
Ashburn Volunteer Fire & Rescue Department
Highly organized Administrative Assistant with great attention to detail who maintained the daily apparatus maintenance documents.
Developed and maintained the Computer System Program for quick and ready reference of inspection sheets and Apparatus/Equipment repair forms.
Performed administrative duties in support of Department’s Regulation
Adhered to County and State regulations which are essential for audits.
2004 – 2013 Retired
1989 – 2004
Computer Security Engineer
Computer Science Corporation, Booze, Allen & Hamilton, Advanced Technology Inc.
Using acquired investigative skills advised Government agencies such as Drug Enforcement Administration, Federal Aviation Administration, Customs and Border Patrol of security problems within their automated information systems.
Researched Automated Information Systems
Documented Security Problems
Advised Management of AIS Security Problems
Provided Solutions to Alleviate security problems within Systems.
1968 – 1988
Uniform Patrol Officer /Detective Narcotics / DEA Task Force
Metropolitan Police Department
District of Columbia activities Vigilant and proactive Police Officer/Detective with over 20 years of experience ensuring safe, secure, and orderly environments for the residents of the specializing in Robbery, Homicide and Narcotic Violations.
Possessed knowledge and enforced the laws of the District of Columbia and the United States.
Implemented violent incident management techniques.
Advised US attorneys of defendant’s criminal history and recommended bail status.
Expert witness in narcotic court cases.
Managed schedules, finances and evidence for Organized Crime Drug Enforcement Task Force Team.
Developed and implemented the procedure for the destruction of seized Narcotic Evidence.
Trained detectives to be Expert Witness in narcotic court cases.
1966 – 1972
US Naval Reserve
Discover and repair engine problems
Manage aircraft systems while in flight and inform pilot of any critical problems
1966 – 1968
IBM Customer Engineer
Inspected and Repaired IBM Equipment.
Initiated Sales of IBM Equipment.
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