Customer Service Data Entry

Shameian Mitchell

*****************@*****.*** 251-***-**** Mobile, AL

SUMMARY

Detail-oriented professional with over 15 years of diverse experience, seeking a Customer Service Rep-Remote role.

Proven track record in customer service, including handling inquiries and resolving issues efficiently at Pilot/CMS. Strong communication and organizational skills, adept in Microsoft Office Suite and data entry, enhancing operational efficiency and customer satisfaction.

WORK EXPERIENCE Allied Alarms

Monitor Agent Jun 2024 - Present

•Monitor client properties using advanced computer and camera systems, ensuring timely alerts for any suspicious activities.

•Notify property owners and coordinate with local police for prompt response upon receiving security alerts.

•Improve clerical efficiency by organizing records and streamlining communication processes.

Independent

Independent Caregiver/Sitter Feb 2022 - Oct 2023

•Assisted elderly clients with transportation to appointments and grocery shopping, ensuring timely and safe travel.

•Supported daily living activities within clients' homes, enhancing comfort and well-being.

•Provided feeding assistance with patience and empathy, fostering a supportive environment.

Maximus Federal Remote

Sub-Contractor for the IRS Jun 2020 - Apr 2021

•Responded to inquiries and resolved issues in a timely manner while serving as a point of contact for IRS-related queries.

•Demonstrated empathy and professionalism in handling sensitive information and complex questions from clients.

•Utilized comprehensive knowledge of IRS procedures to provide accurate and efficient support to callers.

Pilot/CMS Mobile, AL

Customer Service Representative Aug 2018 - May 2020

•Contacted insured policyholders to review and clarify coverage details related to storm-related damages.

•Ensured policyholders were informed about their coverage and provided reassurance regarding damage claims.

•Communicated adjuster assignments and provided contact information to facilitate claims processing.

Greer's Mobile, AL

Cashier Jul 2017 - Aug 2018

•Processed customer transactions efficiently while providing assistance in locating merchandise, enhancing the overall shopping experience.

•Supported management in executing online orders for current merchandise, ensuring timely and accurate processing.

Dollar Tree Mobile, AL

Cashier Sep 2016 - Jan 2017

•Processed customer transactions efficiently and accurately, maintaining high levels of customer satisfaction.

•Supported inventory management by stocking shelves and conducting inventory checks to ensure product availability.

EDUCATION

Virginia College

Course of Study, Healthcare Reimbursement

Mobile, AL Jul 2014

Fortis College

Course of Study, Medical Office Specialist

Mobile, AL Jan 2016

Bishop State Community College

Course of Study, Marketing Management

Mobile, AL May 1996

S.S. Murphy High School

Diploma, College Preparatory

Mobile, AL May 1990

SKILLS

Microsoft Access • Excel • Microsoft Word • Xerox Copier and Fax • Alpha-Numeric Data Entry • Medical Administrative • Medical Terminology • Medical Coding

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