Customer Service Call Center

Sherri Antony-Scigliuto

Danvers, *****, MA, 978-***-****, ****************@*****.***

SUMMARY Dynamic professional with extensive experience as a coordinator and assistant. Over 10 years of multitasking and organizational prowess, successfully managing events and systems at various organizations. Proven ability to communicate effectively and resolve issues while enhancing customer satisfaction. Demonstrated achievement in coordinating events that improved client engagement and operational efficiency. Eager to leverage strong interpersonal skills to elevate the service experience for customers in a call center environment.

WORK EXPERIENCE

11/2023 – Present Coordinator, Siana Aesthetics Medical Spa Beverly, USA Assisted in organizing events and enhancing website functionality. Provided backup support and optimized systems management. Contributed to the coding and development of the website. 09/2023 – 09/2023 Event Coordinator and Personal Assistant, Northshore Wellness Peabody Coordinated events, including the management of uniforms, banners, business cards, handouts, and consent forms.

Engaged in comprehensive studies on Active Release Techniques (ART). Supported the owner during events, providing assistance to clients for muscle pain relief without the use of pharmaceutical drugs. Explored spas and other potential client sites such as golf clubs and sporting events to coordinate muscle relief clinics. 08/2010 – 10/2023 Co-Owner, Diamond Magic Shop Peabody Instituted a Point of Sale System for efficient sales and account management linked to the inventory system.

Championed advertising and marketing initiatives to enhance brand visibility.

Engineered a magic stage designed for live magician performances. Directed the booking and coordination of magic shows while overseeing event advertising and supply procurement to ensure successful execution. 08/2011 – 11/2022 MANAGER, Software Engineering, ORACLE BURLINGTON, USA Managed software development tasks involved in the design, debugging, and creation of applications, operating systems, and databases according to technical specifications.

Evaluated and proposed enhancements to the existing software architecture to maximize customer benefits.

Oversaw responsibilities across multi-functional areas to ensure effective operations during product development.

Utilized strong communication and analytical skills to foster a deep understanding of product developments and enhancements. Demonstrated the ability to multitask, prioritize, and delegate based on business needs.

Trained teams in agile Scrum methodology and led SCRUM efforts while adhering to Agile Principles.

08/2007 – 09/2011 PRINCIPAL SOFTWARE APPLICATIONS ENGINEER, ORACLE

BURLINGTON, USA

Oversaw all technical aspects of project development, ensuring quality and compliance.

Provided leadership, guidance, and mentorship to fellow engineers to foster technical growth.

Developed and documented systems addressing issues discovered during testing to satisfy end-user requirements.

Investigated software problems and executed adjustments to optimize performance.

Drove brainstorming sessions, facilitating architecture modifications to adapt to evolving customer needs.

09/2000 – 07/2007 PRINCIPAL SOFTWARE ENGINEER, LODESTAR CORPORATION

PEABODY, USA

Managed all facets of engineering group projects by effectively assigning tasks.

Supported the engineering team by delivering guidance, assistance, and educational resources.

Formulated a priority protocol for assessing new products, enhancements, and bug fixes.

Reviewed software requirements and updates to align with the dynamic needs of the customer base.

Led research initiatives to proactively recommend enhancements and features for new product lines.

09/1993 – 06/2000 MANAGER OF SOFTWARE DEVELOPMENT, ECLYPSIS BOSTON, USA Collaborated with management to design innovative software and web applications.

Monitored development progress and addressed issues throughout the development lifecycle.

Established clear goals and expectations for the development team to promote timely product launches.

Reported weekly to upper management on roadblocks, successes, and challenges encountered during the software or web application development phases.

12/1991 – 09/1993 Senior Programmer Analyst, Genesys Software Systems, Inc. Methuen, USA Developed a solution for communication between an OS/2 server running payroll software and a Windows 3.x GUI client utilizing TCP/IP and NetBIOS protocols.

10/1987 – 12/1991 PROGRAMMER, ISI SYSTEMS BOSTON, USA Focused on the healthcare sector, writing and testing code for new software applications.

Led projects and developed two product lines while conducting research and prototyping.

Designed a CD-ROM delivery system for the bi-monthly release of program updates.

Created a Commercial Statistical Package that analyzed insurance data, converted it to a standardized format, and uploaded it to a mainframe for further processing.

Provided updates and enhancements for existing software applications. Identified and rectified coding errors to ensure program reliability. Developed secure software applications to protect against cybersecurity threats.

Installed, set up, and trained users at prestigious healthcare institutions, including Mayo Clinic, Stanford, St. Jude’s, Sloan Kettering, Partners (Mass General), Johns Hopkins, and Cleveland Clinic.

EDUCATION

09/1983 – 06/1987 Salem State College

BS, Information Technology, Math Minor

Salem, USA

Graduated Summa Cum Laude.

01/1993 – 01/1993 Project Management Training Course Certificate

Boston, USA

01/2005 – 02/2005 Advanced Bi Publisher Training Course Certificate

Woburn, USA

SKILLS Microsoft Suite of Software SQL

Weblogic Java

Oracle Database BPEL

C/C++ SasS

OUAF Point Of Sales

OSD OSB

JDeveloper Spring

Utilities Banking

ASP.NET MVC Health Care

Adobe Communication

Problem Solving Multitasking

Professionalism Calm Under Pressure

Attention to Detail Customer Service Experience

Product Knowledge

Contact this candidate