Customer service

SADE ADAMS

HOUSTON, TX ***** 713-***-**** ***********@*****.***

OBJECTIVE

Engaging team player and leader able to inspire staff to perform their best. Detail oriented and

experienced manager. A multi-tasker who excels at staff training and recruiting with a track record of

inspiring great customer service and customer satisfaction. Regularly exceed sales goals and a master in the art of upselling.

EXPERIENCE

DELIVERY DRIVER A&A EXPRESS LOGISTICS I AUGUST 2024 – MAY 2025

Adhered to all traffic laws and regulations while operating company vehicles

Collaborated with dispatchers to coordinate daily scheduled deliveries.

Collaborated with dispatchers to coordinate daily delivery schedules

Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc.

Reported any vehicle maintenance or repair needs promptly to the appropriate department

Always maintained cleanliness and organization of company vehicles

Followed established safety protocols for loading/unloading packages or goods from the vehicle

Utilized GPS navigation systems or maps to determine optimal routes for deliveries

Completed an average of 190 deliveries per day with a 98% on-time rate

Achieved a customer satisfaction rating of 96% based on feedback surveys

Maintained a clean driving record throughout employment tenure

Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays

RESTAURANT MANAGER (KEYHOLDER) RED LOBSTER MAY 2022 – JUNE 2024

Recruit, train, and coach over 25 staff members on customer service skills, food & beverage knowledge,

sales, and health & safety standards.

Reduced costs by 17% through controls on overtime, operational efficiencies, and reduced waste.

Consistently exceed monthly sales goals by a minimum of 20% by training FOH staff on upselling

techniques and by creating a featured food and beverage program.

Created a cross-training program ensuring FOH staff members were able to perform confidently and

effectively in all positions.

Created and implemented staff health and safety standards compliance training program, achieving a

score of 89% from the Board of Health.

Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a

9% decrease in food waste and higher net profits.

ADMIN. OFFICE MANAGER BIOKOSMETIK MANUFACTURING APRIL 2017 – MAY

2022

Increased sales and exceeded goal; by building a stable clientele and delivering excellent customer service.

Maintained department through stock replenishment, merchandising and cleaning procedures.

Utilized outbound dialing with a focus on customer acquisition and upgrading current customers.

Maintained strict confidentiality with sensitive information and personal matters.

Accurately verified information and updated information databases, as necessary.

Extinctive calendar management

Performed day to day administrative managerial tasks which includes training, evaluating employees, scheduling, and team meetings.

LEAD CUSTOMER SERVICE SPECIALIST TESLA MAY 2016 – FEBRUARY 2017

Engage walk in guests promptly, personally and with the goal to ensure that they feel customer.

Managed Salesforce and productivity and tools efficiently (i.e. Updating each opportunity record,

setting follow ups and efficiently managing pipelines etc.)

Participated in all sales training meetings.

Accompany customers on test drives, collecting licenses and documentation beforehand.

Made outbound call to prospective and existing customer to provide them with information on new

vehicles and interests.

Showcased the dealership’s vehicles and explained their features and warranties to customers.

Provided the highest level of customer service to all current and future owners.

EDUCATION

DIPLOMA I WESTBURY HIGH SCHOOL I 2007

SKILLS

Conflict resolution

Proficient with POS systems

Valid Driver’s License

Route planning

Delivery driver responsibilities

Excellent interpersonal and communication skills

Effective communication (written and verbal)

Dependability

Technical knowledge

Data collection

Salesforce

Time Management

Poised under pressure

Loading and transporting items

Experienced in most restaurant positions

Typing skills 40-45

Time management skills

Employee Evaluation

Personal assistant experience

Calendar management

Contact this candidate