Customer Service Business Office

KIYA LEWIS

************@*****.*** 301-***-**** Bryans Road, MD 20616

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient with POS systems

Excellent interpersonal and communication skills

Teamwork and Collaboration

Conflict Resolution and problem solving

Time Management

Multitasking

Business Office Associate CarMax - Brandywine, MD 06/2023 - Current Summary:

Provide exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.

Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. Essential Duties and Responsibilities:

Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

Seeks win/win solutions for the customer and partners appropriately Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles

(calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention. Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags

Answers multi-line phone system, responds to callers' needs and direct calls as appropriate. Will also operate paging/intercom system when necessary

Qualifications:

Work requires ability to:

Read, interpret and transcribe data in order to maintain accurate records Use resources and partnership to balance the needs of the customer and the business! Understand numeric filing system

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Summary

Skills

Experience

Use word processing, spreadsheet and other programs, displaying intermediate PC skills Multi-task in a high energy, fast-pace team oriented work environment

Lift objects that weigh as much as 15-20 lbs

Speak and listen effectively in dealing with both internal and external customers, in person and over the phone Training on the functional areas of the Business Office and, allowing for cross-training and full coverage of Business Office activities

Coordinate efforts with co-workers to maintain coverage at the information desk at all times Develop partnerships with Sales team and other departments in order to provide quality customer service Working Conditions:

Pleasant but noisy office environment

May require walking or standing for extended periods of time Flexible work hours with shifts that may include nights, weekends, and holidays. Supervisor (Beauty Coordinator) Marshalls - Brandywine, MD 09/2021 - 06/2023 Provides stellar customer service to ensure customers are satisfied shopping and during check out Processed cash and credit card transactions

Orchestrate truck deliveries

Ensuring merchandise is organized and suitable for customers to shop Leadership

Stock designated area and features

Delegating tasks amongst crew members.

Cashier Marshalls - Brandywine, MD 09/2021 - 06/2023 Process customer purchase and return transactions accurately, utilizing point of sales (POS) system Assist customers in locating items

Recommend potential items to customers based on their needs Resolve basic customer issues appropriately without involvement from store management Perform price markdowns on various items throughout the store Assist Backroom Associates with unloading merchandise trucks. Server Mad Cow - Brandywine 05/2021 - 06/2022

Provide quality customer service to in-person guests and over the phone customers Greet and seat customers entering the establishment Answer inquiries regarding the menu and cooking preparation Take food orders and ensure all orders accurate and delivered to customers timely Process credit card and cash payment transactions using POS system Resolve customer issues and complaints

Utilize creativity to come up with sound resolutions for more complicated issues Utilize creativity to come up with sound resolutions. Cashier Kentucky Fried Chicken - Waldorf 12/2019 - 01/2021 Provided stellar customer service to ensure customer needs were satisfied Processed cash and credit card transactions

Prepared and monitored customers' in-person and online orders to ensure accurate and prompt delivery Organized and maintained work areas and guest open areas. Volunteer Office Administrative Assistant Maryland Judiciary Research & Analysis - Annapolis 04/2017 - 06/2017 Assisted office manager with daily tasks, such answering phones and meet and greet guests Faxed and mailed documents

Disposed and shred older documents based on purge procedures Organized and maintained office supply closet.

Henry E. Lackey High School Indian Head, MD 06/2020 High school diploma

Education and Training

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