Employee Relations Hr Manager
Resume:
PERSONAL SUMMARY Accomplished HR manager with over 15 years of progressive leadership
experience specializing in fostering positive work cultures and optimizing talent management. Expert in employee relations, conflict resolution, accurate HR records keeping, and comprehensive payroll and benefit administration. Proven ability to implement strategic HR initiatives, drive employee engagement, and significantly improve retention rates. Skilled at conducting thorough internal investigations and ensuring meticulous compliance with applicable laws. SKILLS • Organizational strategy • Goal Setting
• Collaborative team development • Relationship Building
• Teamwork • Performance Tracking
• Market competitor analysis
WORK HISTORY EXECUTIVE BOARD MEMBER 02/2025 to CURRENT Urban Rebound CBA The Bronx, NY
Led strategic initiatives to enhance organizational governance and compliance with regulatory standards.
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Collaborated with executive leadership to develop long-term vision and operational strategies for growth.
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Facilitated board meetings, ensuring effective communication of key issues and strategic decisions among members.
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Mentored junior board members to foster professional development and improve decision-making capabilities.
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Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
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DETAIL SUPERVISOR 10/2024 to 01/2025
John Kennedy Dealership Conshohocken, PA
Oversaw daily operations to ensure adherence to quality standards and safety protocols.
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Coordinated scheduling and resource allocation for optimal team performance.
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• Monitored inventory levels, ensuring timely restocking and minimizing DB Derick Bus-Peters
Norristown, PA 19401 484-***-**** ***************@*****.*** Bold Profile
disruptions.
Reduced resource waste by optimizing material usage during the detailing process.
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ASSISTANT SALES MANAGER 08/2024 to 09/2024
Royal Kings Hotel The Bronx, NY
Developed and implemented sales strategies to enhance market penetration.
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Trained and mentored junior sales staff, fostering professional growth and expertise.
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Analyzed customer feedback to refine product offerings and improve service delivery.
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Collaborated with marketing team to create promotional materials and campaigns.
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Monitored sales performance metrics to identify trends and drive strategic decisions.
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Managed key client relationships, ensuring high levels of satisfaction and retention.
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PROJECT SUPERVISOR/ RESEARCH AND DEVELPMENT 09/2022 to 07/2023 Diamond Estate Development Kumasi Ghana
Oversaw project timelines, ensuring alignment with client expectations and company standards.
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Coordinated cross-functional teams to streamline project workflows and enhance communication.
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Mentored junior staff, fostering professional development and enhancing team productivity.
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Managed stakeholder relationships to facilitate collaboration and ensure project success.
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Provided status updates for projects, delivering information to all stakeholders.
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• Prepared all supplies and equipment needed for daily transport to job site. HUMAN RESOURCES MANAGER 11/2010 to 08/2022
Forewin Gh Ltd Kumasi, Ghana
Managed complex employee relations issues by implementing structured mediation techniques and transparent communication protocols resolving of conflict efficiently while upholding strict confidentiality
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Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required
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Conducted thorough internal investigations addressing employee concerns and fairness and transparency
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Conducted internal investigation by establishing clear protocols for data collection and stake holder communication addressing employees concerns with fairness and transparency resulting in a reduction in
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escalations to external bodies
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
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Led HR initiatives, fostering a positive work culture and driving employee engagement.
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Implemented strategic talent management programs, resulting in improved retention rates.
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SALES MARKETING EXECUTIVE 02/2003 to 09/2009
Rythms Hospitality at Ghana Ghana
Cultivated client loyalty, enhancing repeat business and driving sales growth.
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Analyzed market trends to refine product positioning and differentiate from competitors.
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Negotiated advantageous contracts, securing beneficial terms for the company.
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Optimized online presence through strategic SEO and website improvements.
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Led marketing initiatives, boosting brand visibility and increasing market share.
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Pioneered creative sales strategies, leveraging digital platforms to expand reach and capture new market segments, resulting in substantial revenue increases.
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EDUCATION MBA Master in Public Business Administration (MBA) EXPECTED IN 09/2026 West Chester University of Pennsylvania, West Chester, PA Master Of Philosophy in Human Resource Management Human 07/2024 Resources Management & Strategy
Kwame Nkrumah University of Science & Technology, Kumasi Ashanti Region-Ghana
Master In Monitoring & Evaluation Strategy Research And 08/2022 Development Management
Christian Service University College, Kumasi
Bachelor of Science in Human Resource Development Human 12/2020 Resources Development
Christian Service University College, Kumasi Ashanti Region Ghana REFERENCES Dr Joseph Kofi Nkuah
Senior Lecturer Head of Department for Marketing and Logistics Christian Service University
email *******@****.***,gh
William Kojo Bekoe
Chief Executive Officer
Royal Kings Hotel Bronx New York
email ********@***.***
Professor Henry Mensah
Head of Department
Human Resource and Organizational Development school of Business and Humanities
email ********@*****.***.**
Christopher Mancini
General Manager John Kennedy Ford,Dealership
Conchohoken PA
emai cmancini@kennedyauto,com
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VOLUNTEER WORK Urban Rebound NGO
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