Receptionist, Customer Service, Data Entry
Resume:
Teri Fittro
Winston-Salem, NC *****
*******@*****.***
Professional Summary
Versatile medical office receptionist with experience in healthcare and patient services. Proven track record in enhancing patient experiences through effective communication and efficient appointment management. Skilled in maintaining accurate medical records, insurance verification, and adhering to HIPAA guidelines.
Work Experience
Front Office Representative
Bethany Medical Center-Winston-Salem, NC
March 2022 to Present
• Greet and check in patients ensuring a positive and welcoming experience
• Collect and process co-payments
• Verify insurance coverage for patients
• Closely monitor wait room times to ensure minimal wait for patients
• Maintain accurate cash drawer records through careful tracking of payments received from patients
• Provide excellent customer service by addressing patient concerns or complaints promptly and professionally
• Follow HIPAA guidelines when handling sensitive patient information to maintain confidentiality at all times
• Maintain patient records by accurately updating personal information and medical history in electronic health record system
• Schedule appointments for patients, efficiently managing the appointment calendar to minimize wait time
• Manage busy phone lines, efficiently handling incoming calls and placing outgoing calls to current and prospective patients
Medical Office Receptionist
Mood Treatment Center-Winston-Salem, NC
September 2018 to March 2020
(LAID OFF DUE TO COVID-19)
• Greeted and checked in patients
• Collected patient co-payments
• Generated medical records and scanned to charts
• Verified patient insurance information and collected co-pays
• Maintained patient records by accurately updating demographics in EHR system
• Collaborated with healthcare providers to ensure timely communication of test results or other important information to patients
• Provided excellent customer service by ensuring patient concerns or complaints promptly and professionally resolved
Philanthropic Records Specialist
Wake Forest Baptist Health - Corporate-Winston-Salem, NC October 2015 to March 2017
• Accurately entered and and maintained confidential donor financial and biographical data in Abila donor database
• Daily balancing of donations in compliance with Finance Dept.
• Managed the donor receipt and thank you card mailing processes
• Generation of tax receipts for donors
• Oversaw the matching gifts program
• Obtained credit card information through donor phone calls
• Performed regular quality checks on data entries to ensure accuracy and completeness
• Maintained a high level of accuracy while working under tight deadlines Data Coordinator
Hospice & Palliative CareCenter-Winston-Salem, NC
March 1999 to October 2015
• Extensive use of Raisers Edge database to comprise everything from entering credit card/check/ cash donations; preparation of donor thank you letters; and compiling annual benefactor list for website
• Responsible for all donor related direct marketing mailings
• Managed all processes involved in database clean up
• Use of Microsoft Word and Excel for updating departmental documentation
• Responsible for answering donor phone calls and meeting with walk-ins
• Provided back up coverage for front desk receptionist
• Updated patient database to reflect accurate patient information
• Oversaw and managed all aspects of donor matching gifts program and employee giving campaigns
• Proofread and edited all written materials for Public Relations Department
• Actively participated in webinar classes to keep skills current Education
High School graduate
Charleston High School-Charleston, WV
Skills
• Medical Receptionist
• Insurance Verification
• Communication skills
• EHR/EMR Systems (5 years)
• Phone answering
• HIPAA
• Customer service
• Scanning
• Typing - Average typing speed (60-80 WPM)
• Phone etiquette
• Medical Records
• Medical Scheduling
• Greeting customers
• Patient service
• Photocopying
• Appointment scheduling
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