Medical Billing Revenue Cycle
Resume:
STEPHENIA TUCKER
Winona, TX 903-***-**** *************@*****.***
Professional Summary
Dedicated Healthcare Revenue Cycle Specialist with 20+ years of experience in medical billing, payment posting, claim appeals, and patient account management. Proven leader with expertise in supervising staff, reconciling complex hospital deposits, optimizing revenue recovery, and ensuring compliance with payer contracts. Recognized for accuracy, efficiency, and ability to resolve high-volume claim denials while delivering outstanding service to patients, providers, and insurance carriers.
Core Skills
● Insurance Payment Posting & Reconciliation
● Claim Denials & Appeals
● Medical Billing (Commercial, Medicare, Medicaid, Workers’ Comp)
● Team Leadership & Staff Training
● EOB/EOP Analysis & Contract Compliance
Professional Experience
Texas Spine & Joint Hospital – Tyler, TX
Insurance Payment Poster Supervisor
February 2003 – April 2014 March 2015 – August 2025
● Accurately post and reconcile payments for Medicare, Medicaid, commercial, Workers’ Comp, and self-pay accounts.
● Balance daily hospital deposits and reconcile complex A/R spreadsheets with accounting to ensure clean month-end closeouts.
● Review EOBs/EOPs for accuracy and contract compliance; apply adjustments and corrections to reduce revenue leakage.
● Proactively manage claim denials, refunds, and appeals, achieving a consistent success rate in overturning underpayments.
● Maintain detailed payment and denial logs to support financial reporting, audits, and compliance with federal/state guidelines.
● Provide training and support to staff and physician offices on posting, insurance benefits, and billing processes.
● Earned recognition for exemplary accuracy and customer service during monthly reconciliation reviews. Precision Spine Care – Tyler, TX
Medical Claims Specialist
April 2014 – March 2015
● Processed, tracked, and appealed medical claims across multiple payers, ensuring timely resolution and maximized reimbursement.
● Accurately posted insurance payments and maintained billing logs to monitor claim status and collections activity.
● Served as patient financial counselor, educating patients on coverage, prior authorizations, and payment plans to improve collections and patient satisfaction.
Additional Early Experience
● Neurocare Network – Biller/Collector (1999–2003)
● East Texas Orthopedic – Medical Records Clerk (1998–2003) Education: High School Diploma, Chapel Hill High School 1988 – Tyler, TX
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