Customer Service Front Office
Resume:
Norah Muwandi
Harare
************@*****.***
Objective
Dedicated and detail-oriented professional with 12 years of experience in customer service and administrative support. Seeking to leverage my strong communication, organization, and problem-solving skills to enhance the guest experience as a receptionist.
Experience
Receptionist
Ministry of Information Communication Technology
March 2015 – September 2016
Answered multi-line phone system and directed calls to appropriate departments.
Scheduled appointments and managed calendars for staff.
Assisted in administrative tasks, including filing and data entry.
Provided excellent customer service, resolving inquiries and complaints effectively.
Greeted and welcomed guests in a friendly and professional manner.
Front Office Associate
Ministry of Education
Feb 2008 - Feb 2015
Handled check-in and check-out procedures efficiently.
Managed phone inquiries and provided information about services.
Maintained accurate records of guest information and transactions.
Collaborated with housekeeping and maintenance teams to ensure guest satisfaction.
Front Office Officer
Zimbabwe Lands Communication
October 2016 - June 2020
Developed and implemented file control systems to prevent record loss or misplacement.
Maintained updated database of incoming and outgoing correspondence.
Dispatched all received correspondence to the relevant office for action.
Preserved commission records and ensured compliance with records management legislation.
Education
BSc in Records and Archives Management
Zimbabwe Open University, Dec 2023
National Diploma in Records Management and Information Science
Dec 2009
National Certificate in Records and Information Science
Harare Polytechnic College, Dec 2006
Customer Care and Public Relations Certificate
Fire Fighting Certificate
3 Advanced Level Passes
7 O-Level Passes including English Language
Skills
Proficient in MS Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Effective problem-solving skills
Travel coordination and event planning
Report and document preparation
Ability to work in a fast-paced environment
References
Available upon request.
Contact this candidate