Human Resources Customer Service
Resume:
A resourceful and bilingual Administrative Professional with over 15 years of diverse experience in
educational environments, legal support, executive assistance, and public-facing roles. Adept at multitasking in fast-paced settings, offering seamless support to educators, executives, and cross- functional teams. Known for delivering exceptional service, streamlining administrative operations, and building rapport with diverse communities. Committed to integrity, professionalism, and cultural inclusion, focusing on continuous improvement and meaningful engagement. PROFESSIONAL SUMMARY
317 Aravalli Crest St, Henderson, NV 89015
*****.******@*****.***
https://www.linkedin.com/in/nelly-brick/
NELLY BRICK
EDUCATION
Purdue Global University
West Lafayette, IN
Bachelor of Science – Criminal Justice
2003
St. Petersburg Community College
St. Petersburg, FL
Certificate – Paralegal Studies 2008
Computer Learning Center
Manassas, VA
Certificate – IT Networking & Helpdesk
2013
Strategic Communication & Public Speaking for Community Engagement & Training.
Bilingual Client Outreach, Marketing Support & Enrollment Promotion (Spanish/English).
Human Resources Coordination, Onboarding & Employee Development.
Sales-Driven Customer Service with Proven Relationship-Building Expertise.
Administrative Leadership in High-Volume, Multi-Channel Service Environments.
Cross-Functional Collaboration in Education, Legal, Corporate & Public Sector Settings. PROFESSIONAL ATTRIBUTES
PROFESSIONAL SKILLS
Administrative Support Executive
Assistance Office Management
Calendar & Travel Coordination
Customer Service Excellence Bilingual
Communication (Spanish/English) Public
Speaking & Community Outreach Sales
Support & Client Engagement
Marketing Promotions & Enrollment
Facilitation Human Resources
Coordination Employee Training &
Onboarding Legal Documentation
Case Management Data Entry &
Recordkeeping Policy Compliance
Multitasking in High-Pressure
Environments Stakeholder Engagement
Process Improvement Confidentiality
& Ethics
License Support Teacher
Clark County School District (CCSD), NV 2024 – Present
Delivered engaging instruction in K–5 classrooms, following lesson plans and supporting core educational outcomes.
Utilized Spanish/English fluency to assist dual-language learners in literacy development.
Collaborated with teaching staff and special subject instructors to maintain classroom continuity.
Promoted inclusive learning environments across diverse cultural and socioeconomic backgrounds.
Reinforced school policies while nurturing academic and social growth. Administrative Consultant & Executive Support Professional Robert Half Staffing - Remote Virginia & Florida 2001 – 2020 Served in multiple contract assignments for diverse clients, demonstrating reliability and administrative excellence.
Pace Global Energy: Supported the CEO and executives with travel coordination and executive scheduling.
Millennium Bank: Organized loan files, managed documentation, and supported loan processing.
Fiber Tek: Provided reception and library assistance for scientific reference material retrieval.
Kolter Homes: Greeted bilingual clients, coordinated meetings, and supported home-buying events.
Insurance Client: Conducted bilingual outreach for federal healthcare enrollment. K–3 Substitute Teacher & Classroom Support Lead
Manatee County School District FL 2019 – 2020
Fairfax County Public Schools VA 2002 – 2004
Maintained continuity in K–3 classrooms by seamlessly following lesson plans, managing behavior, and delivering instruction in math, reading, and social studies.
Designed and facilitated engaging learning stations to reinforce core concepts, reducing downtime and increasing student participation.
Partnered with special education and ELL staff to adapt materials for diverse learners, ensuring equitable access to instruction.
Documented student progress and classroom activities for returning teachers, enabling smooth transitions and consistent academic tracking.
WORK EXPERIENCE
TECHNICAL SKILLS
Office & Productivity: Microsoft Office
Suite (Word, Excel, PowerPoint, Outlook),
Google Workspace
Communication Tools: Zoom, Microsoft
Teams, VoIP Systems
Database/CRM: Client & Case
Management Systems, Scheduling
Platforms, Internal Record Systems
Education Platforms: Smartboards,
Online Learning Platforms, Digital
Attendance Tools
Legal Secretary
State of Florida Office of the Attorney General 2014 – 2015
Drafted legal pleadings and maintained documentation for misdemeanor and felony traffic case files.
Issued subpoenas, prepared hearing schedules, and processed official records within the judicial system.
Communicated with attorneys, clients, and law enforcement agencies to track case progression.
Ensured confidential and compliant handling of sensitive legal materials.
Supported multiple attorneys simultaneously with document formatting, research, and time-sensitive filings. Transportation Security Officer
Transportation Security Administration (TSA), VA & FL 2002 – 2011
Delivered thorough passenger and baggage screenings using TSA-approved technologies and Standard Operating Procedures (SOPs) to maintain the highest levels of aviation security.
Selected by AFGE/AFL-CIO Union to strengthen collaboration between frontline employees and management, improving workplace communication and morale.
Interviewed, onboarded, and trained new TSOs across multiple locations, ensuring strict adherence to DHS/TSA protocols and operational standards.
Designed and facilitated advanced training programs for employees requiring additional support with screening techniques, regulatory compliance, and threat detection methods.
Relocated from VA to FL based on outstanding performance and reputation, providing critical checkpoint security at high-volume airport terminals.
Concierge / Customer Service Agent / Ticketing Specialist United Airlines, Various Airports 1995 – 2002
Managed flight check-ins, seating arrangements, and baggage inquiries for domestic and international passengers.
Delivered top-tier customer service in fast-paced travel environments, resolving escalated issues.
Provided multilingual support for travelers and flight crews.
Coordinated with flight operations, security, and airport staff for smooth boarding processes.
Maintained accurate passenger records and ticketing adjustments in real time. REFERENCES
Available upon request
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