Credit Control Risk

Milena Grabowicz Slubik

Wisconsin 608-***-**** ******.******@*****.***

Finance & Dispute Manager – Credit Control Finance Operations Leader SOX & Credit Risk Specialist Senior finance leader with 10 years of experience in credit control, collections, and dispute resolution across global operations for Fortune 500 corporations and multinational enterprises in technology, engineering, and certification sectors. Combines deep financial expertise with even-handed, empathetic leadership style that motivates diverse teams to consistently meet and exceed ambitious targets. Skilled at aligning credit risk strategies with business goals, reducing DSO and bad debt, and transforming processes to enhance cash flow, compliance, and operational resilience in complex, high-stakes environments. Core Competencies:

Credit Control Collections Strategy Development Dispute Resolution Credit Risk Strategy Accounts Receivable Management Bad Debt Provisioning Cash Flow Forecasting SOX Compliance KPI Development Stakeholder Alignment Process Innovation Team Leadership Debt Recovery Strategies Financial Reporting DSO Reduction Professional Experience

LRQA America Houston, TX

Finance Manager – Query & Dispute Resolution – Credit Control 2025 – Present Manage global query, dispute resolution, and credit control operations across multiple business units. Collaborate with finance, sales, billing, and statutory partners to ensure invoicing accuracy, process stability, and SOX compliance. Drive process redesign, continuous improvement, and root cause prevention to optimize cash flow, reduce risk, and align credit control priorities with business goals.

• Streamlined dispute resolution workflows by redesigning process maps, eliminating bottlenecks, and improving coordination between billing, invoicing, and credit control teams.

• Enhanced invoicing speed and accuracy through statutory billing partnerships, reducing delays.

• Boosted credit control results through initiatives that improved bad debt recovery and KPI/CPI performance.

• Played key role in CEO-led working capital reviews, presenting portfolio insights and driving proposals that addressed query backlogs and improved collection effectiveness. Infosys Global operations – mainly Europe and America Poland Finance Operations Manager (Contract with LRQA) 2024 – 2025 Directed credit control operations, managing escalated customer queries, dispute resolution, and cross-functional coordination. Oversaw team performance, training, and quality assurance while applying O2C expertise to optimize processes, maintain compliance, and safeguard profitability. Exercised authority to raise credit notes and adjust invoice processes, managed statutory invoice releasing via TMF, and developed credit risk strategies to strengthen collections effectiveness.

• Led resolution of high-priority customer disputes by analyzing audit documentation, ERP data (BOS, BYD), and financial reports, enabling timely corrective actions.

• Validated billing requirements for onboarding and portal integrations, ensuring accurate invoicing and payment processing.

• Coordinated LATAM finance process documentation, standardizing updates across regional stakeholders & external vendors.

• Initiated cross-departmental conferences to address operational issues, aligning SDS, invoicing & query resolution teams.

• Addressed profitability risks by managing complex matters such as certificate suspensions or letters of intent.

• Improved collections stability by addressing dispute root causes and reducing portfolio impact. Credit Control Senior Team Lead (Contract with LRQA) 2023 – 2024 Led global credit control operations across Europe, Asia, and Americas, overseeing collections, cash application, and adherence to credit control and bad debt provisioning policies. Directed team performance, talent development, and compliance with SOX and internal controls, driving operational excellence and cash flow optimization.

• Reduced DSO, bad debt, and write-offs by implementing adaptive collection strategies aligned to market conditions.

• Led portfolio ledger reviews and query meetings, ensuring timely resolution of escalated account issues.

• Improved team performance through targeted coaching, mentoring and goal setting, achieving consistent cash targets.

• Strengthened recruitment, talent development, and quality oversight to maintain high operational standards.

• Partnered cross-functionally to enhance dispute resolution processes & improve reporting for bad debt & account coverage. Professional Experience (Continued)

Team Lead (Contract with Dover, Markem-Imaje – Global Scope) 2020 – 2022 Oversaw global operations across credit control, master data management, order release, and cashiering, ensuring data integrity, and timely order processing. Directed debt recovery strategies, risk assessment, and process automation while maintaining SOX compliance and supporting business restructuring and transitions. Managed recruitment, coaching, and performance development, embedding KPI/CPI-driven culture to enhance operational quality and financial results.

• Reduced overdue debt by aligning collection strategies with market conditions and portfolio risk profiles.

• Improved order release efficiency by enforcing risk controls and integrating master data accuracy checks into workflow.

• Streamlined payment allocation in cashiering operations, improving reconciliation accuracy against bank statements.

• Spearheaded Working Capital meetings with stakeholders, providing insights to improve cash flow & operational planning.

• Delivered cash flow forecasting & aged debt analysis to inform decision-making & performance improvements in credit control. Customer Support, AP/Calculations Team Lead (Contract with Microsoft – Global Scope) 2016 – 2020 Headed global operations across two departments: high-value customer account management, handling complex queries and escalations, and accounts payable operations for incentive calculations and vendor invoice payments. Ensured accuracy in AP and GL records, met stringent KPI/CPI targets, stabilized financial processes, and strengthened controls.

• Resolved major escalations for top-tier accounts, working with vendors and legal teams to recover payments.

• Enhanced accuracy and efficiency of incentive payment processes through enhanced calculation methods and AP controls.

• Developed and delivered global training to improve communication and product expertise across dispersed teams.

• Supported Microsoft Dynamics 365, Azure, and Power BI incentive programs, ensuring compliance and timely processing.

• Previously – being a specialist for technical and finance issues for the same Client. Additional experience as Individual Client Bankier at Alior Bank S.A. and Bankier at Citi Bank, specializing in retail banking, client relationship management, and financial product advisory, contributing to portfolio growth and customer retention. Education

Master’s Degree in Analytical Economics, Focus on Econometrics, Mathematics & Statistics Public University of Lodz Master’s Degree in Economics Public University of Lodz Master’s Degree in Russian Philology, Focus on Marketing & Intercultural Communication Public University of Lodz Bachelor’s Degree in Economics & Russian Philology Public University of Lodz Certifications & Trainings

Artificial Intelligence & Technology – Generative AI Landscape, Offerings & Applications; Order Management with SAP; Master Data Management

Process Excellence & Compliance – Transaction Monitoring; Information Security Fundamentals; Data Privacy for Data Processors; SOX Processes & Procedures; Advanced Process Excellence (R2R, O2C); Global VAT Fundamentals Agile & Project Management – Agility & Scrum; Knowledge Management Awareness Leadership & Coaching – Coaching for Results; Delegation for Performance; Performance Appraisal Conversations; Competency- Based Interviewing (CBI); Building Trusted Advisor Relationships People Management & Personal Development – Labor Law for Managers; Emotional Intelligence; Problem Solving & Decision Making; Quality Management Principles.

Technical Skills

Business Intelligence & Analysis – Excel, Power BI, MS Dynamics 365 ERP & Finance Systems – SAP, SAP BYD, SAP HANA, Concur Data & Programming – SQL, Stata, SPSS, OEMS, ICDM, Cosmic Cloud & Productivity Tools – MS Azure, Office 365, PowerApps Communication & Collaboration – Microsoft Teams, Avaya, Genesis Languages

English – Professional Proficiency Polish – Native/Bilingual Russian –Professional Proficiency Spanish – Introductory Proficiency

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