Registered Nurse Customer Service
Resume:
LUKE WANJILA STANLEY.
REGISTERED NURSE.
P.O. BOX 160-00218,
NGECHA,KIAMBU.
TEL; +254*********.
EMAIL; **************@*****.***
Professional Summary.
PERSONAL PROFILE.
1. Higher personal integrity, Able to relate and create trust in all, industrious, highly articulated, confident and team builder.
2. Dependable and reliable in supporting and enabling team effort to produce long term sustainable achievements.
3. Excellent Customer experience in providing customer service to everyone.
4. Behavioral valued and skilled: trust, accountability, problem solving, cooperation, team building, negotiation, conflict management, collaboration, flexibility and creativity.
5. Self-motivated, proactive and result driven with no supervision to ensure positive high-end achievements.
CAREER ASPIRATION.
1. To provide holistic care to patients with the achieved skills and available resources to promote positive health impact to the patient and community at large.
2. To be competent in administrative technique, social, loyal and a persistently adjustable person in achieving positive higher results.
3. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK HISTORY.
August 2024- Current.
HIAS Kenya.
Temporary Nurse/Matron.
Responsibilities.
-Treatment of minor ailments in the safe house with consultation from me.
-Assessing, planning, implementing nursing interventions and evaluating patients' outcomes.
-Referring patients and clients appropriately.
-Maintaining records on patient’s/clients health condition and care.
-Ensuring a tidy and safe clinical environment; and collecting and compiling data.
-Booking for medical appointments.
-Prepare and share a weekly status report on all pending non-stock items orders with relevant parties to facilitate timely actions.
-Organizing clients’ medical referrals to seek medical attention.
-Maintain custody of quality assurance records by organizing and filing documents in their respective folders to ensure proper documentation
-Ensuring cleanliness is maintained in the safe house by inspecting daily.
-Accompanying clients to medical appointments.
-Dispensing and administration of medication.
-Holding counseling sessions with appropriate clients.
-Any other duty as required.
October 2021 – July 2024.
Westridge Diagnostics & Medical Centre NAIROBI,KENYA.
Clinical Charge Nurse; Outpatient.
Responsibilities.
-Supervised, directed and motivated high-quality performance from nursing staff.
-Maintaining patient satisfaction by establishing rapport and providing suitable treatments promptly.
-Trained new nurses in proper techniques, care standards, standard operational procedures and safety protocols among others.
-Managed and monitored patients received in critical status with medical, post-surgical and traumatic emergencies.
-Engaged and participated in consultations, patient care plan development and patient monitoring.
-Offering of Family planning services from counselling to administration.
-Worked at least 60 hours (about 5 days) per week as floor nurse to maintain clinical proficiency.
-Promoted professional development opportunities to encourage nurses to pursue continuous training.
-Consulting, scheduling, and screening patients before delivering services, including pre- and post-operatively.
-Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
-Fostered improvement in staff development, personnel training and standards of patient care.
-Maintained records and monthly reports of vaccines.
- Health educating patients on additional services and assisting Consultants with procedures and minor surgeries.
-Helped in monitoring growth and development of babies in the MCH/CWC department.
-Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
-Sterilization of instruments, maintaining aesthetic equipment and treatment rooms tidiness.
-Established and continuously optimized unit schedules and individual work assignments.
-Reviewed department performance and adjusted coverage to compensate for changing conditions.
-Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
-Practicing and encouraging excellent time management to staff to ensure punctuality and appropriate patient management and Drug administration.
-Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
-Updating medical reports and patients’ treatment information in the HMIS after attending to the patients.
-Conduct ongoing monitoring and evaluations of behaviors and conditions, and update clinical supervisors with current information.
-Cared for patients clinically by supporting fellow nurses in delivering outstanding treatment.
-Managing consumables inventory, placing orders,protecting patient confidentiality and property.
-Helped in dispensing of medication to outpatient clients and health education on importance of drug adherence.
-Offering Immunization/vaccination as per the KEPI and Baby friendly schedule, contact tracing of defaulters and educating on importance of complete vaccination as per the schedule.
-Clinically worked with NGO’s in clinical screening and diagnosis of TB patient’s in conjunction with imaging and laboratory results like X-ray, sputum etc.
November 2021 - February 2022.
Pinnacle Homecare Solutions-NAIROBI; KENYA.
Locum Home-Care Nurse
Responsibilities.
-Participated in continuous improvement by generating suggestions, engaging in problem-solving activities and collaborative family support.
-Administration of prescribed medications in-line with considering the rights of drug administration.
-Helped in providing and improving the patients’ ADLs such as bathing, nutrition and diet plan,outdoor activities/exercises, reading etc.
-Monitored and documented patients vital signs and symptoms to evaluate the progress.
-Developed care plans,implementations and finally evaluated to ensure health promotion of patient outcomes.
-Escorted patients to the Hospital on specific scheduled clinic days as planned by the Consultants’ booking.
-Developed and implemented performance improvement strategies and plans to promote continuous patient self-care improvement.
-Learned new skills and applied them to daily tasks to improve efficiency and patient improvement.
-Proved successful working within tight deadlines and fast-paced atmosphere.
-Conducted research, gathered information from multiple sources about a patient's condition, health status and how to improve the general health of a patient in home care.
-Developed and maintained courteous and effective working relationships.
-Exceeded goals through effective task prioritization and great work ethic.
-Worked within applicable standards, policies and regulatory guidelines to promote patient care.
March 2019 - September 2021.
St. Scholastica Uzima Mission Hospital-NAIROBI; KENYA.
Maternity Nurse.
Career Achievements.
-Trained on Infection Prevention and Hospital Acquired Infections Control at MEDS Center.
Responsibilities.
-Managed patient care from admission to discharge.
-Provided direct patient care, stabilized patients and determined the next course of action.
-Monitored patient reactions to drugs and carefully documented findings.
-Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
-Counseled and prepared mothers for labor,childbirth and postpartum.
-Monitor and manage pregnant mothers during labor and childbirth and ensure timely intervention in case of emergency.
-Perform deliveries.
-Provide care for mothers and new-born after birth.
-Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
-Advised patients and caregivers of proper postnatal management, discharge plan objectives, safe discharge medication, personal hygiene, wound care, maternal complications, exclusive breastfeeding and immunization.
-Educated patients, families and caregivers on diagnosis and prognosis of antenatal and postnatal complications, maternal diseases/ disorders, treatment options, disease process; management and lifestyle options.
-Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
-Participated in theatre procedures as a floor nurse and as a scrub nurse when appropriate.
-Worked as a Preoperative and Post-operative floor nurse when needed and appropriately as per duty placements.
-Reviewed post-operative orders and continuously monitored patients' vitals, set up PCA and fluids and oriented patients to units.
-Maintained quality care and comfort for patients with maternal disorders and other maternal-related conditions.
-Implemented medication and IV administration, catheter insertion and airway management.
-Trained new nurses in proper infection prevention techniques, health-care standards, operational procedures and safety protocols.
-Updated patient charts with data such as medications to keep records current and support accurate treatments.
-Provided and tackled obstetrical and pediatrics’ emergencies in collaboration with staff team members to ensure better maternal-child health outcomes.
-Performed diagnostic procedures like CTG to rule out any irregular telemetries on appropriate patients in labor to rule out and provide early interventions in case of emergencies.
September 2018 - February 2019.
Nazareth Mission Hospital Nairobi, Kenya.
Clinical Nurse; Medical-Surgical.
Responsibilities.
-Managed care from admission to discharge.
-Provided direct patient care, stabilized patients and determined the next course of action.
-Collected blood, tissue and other laboratory specimens and prepared for lab testing.
-Monitored patient reactions to drugs and carefully documented findings.
-Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
-Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
-Advised patients and caregivers on proper wound management, discharge plan objectives, safe medication use and disease management.
-Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
-Reviewed post-operative orders and continuously monitored patients' postoperative vitals, set up PCA and fluids and oriented patients to units.
-Maintained quality care and comfort for surgical patients with heart failure, pulmonary hypertension and other conditions.
-Participated in theatre procedures as a floor nurse and as a scrub nurse when appropriate.
-Worked as a Preoperative and Post-operative floor nurse when needed and appropriately as per duty placements.
-Implemented medication and IV administration, catheter insertion and airway management.
-Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
-Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
-Monitored inpatient patients post-surgery after orthopedics,Gynaecology and other adult medical-surgical procedures.
-Organized and managed care of patients undergoing various therapies and procedures.
COMPETENCIES.
-Quality assurance & Customer Care service.
-Effective decision-making and judgement skills.
-Accountability.
-Problem solving with attention to detail.
-Outstanding communication and listening.
-Evidence-based Leadership.
-Time management skills.
-Results oriented.
-Creativity and Innovation.
-Medical claims vetting.
-Evidence-based counseling and mental healthcare .
-Strong interpersonal and organizational prowess.
-Team player.
-Excellent direct healthcare delivery.
-Ethical professional considerations.
EDUCATION.
January 2002 - November 2009.
Kimang'eti Primary School; Kakamega County.
Kenya Certificate for Primary Education General Studies.
Attained 306 marks.
February 2009 - November 2013
Namagara Secondary School; Kakamega County
Kenya Certificate for Secondary Education General Studies
Mean grade of C+
May 2015 - September 2018
Nazareth Medical College; Kiambu County.
Diploma in Kenya Registered Community Health Nursing.
Attained a Credit.
May 2019 - May 2019
Mission for Essential Drugs and Supplies Nairobi.
Certificate in Hospital Acquired Infection and Prevention Control.
Attained a Pass.
June 2019- June 2019
Emergency Care Trainers.
Certificate in Basic Life Support.
Attained a Credit.
Accomplishments.
-Documented and resolved patient management issues which led to positive patient outcomes.
-Collaborated with a team of institution leaders in the development of Infection Prevention measures, waste Segregation and Management.
-Implemented and documented various healthcare SOP’s to guide in better healthcare service delivery.
HOBBIES.
Visiting the sick, Health education, Learning new ideas, Acquiring new knowledge, Making new friends, Football playing, Cooking, Reading, Travelling, Reading, Visiting family and friends, Volunteering in Church/Community services.
REFEREES.
Mr. Josephat Kipyegon Cheruiyot.
Senior Lecturer.
Nazareth Medical College.
Cell; 072*-***-***.
Email; ***********@*****.***
Mr. Rolex Odhiambo.
Maternity Charge Nurse.
St. Scholastica Uzima Hospital.
Cell; 079*-***-***
Email; *********@*****.***
Mr. Titus Kosgei.
HR Representative.
Westridge Diagnostics and Medical Centre.
Cell; 072*-***-***.
Email; ***************@*****.***
Mary Wacheke.
HR Coordinator.
HIAS Kenya.
Cell; +254-***-***-***
Email; ****.*******@****.***
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