Medical Records Appointment Scheduler

Noemi De Anda Madrid Mesa, Az * *********@*****.*** * 480-***-****

Professional Summary

To optimize my skills of many years of experience with a company that brings in work-life balance emphasizes the importance of both personal and professional well-being. Self-Motivated to take on new challenges, work well solo or in a team environment.

Work Experience

La Frontera Arizona – SEABHS Sierra Vista, AZ - Appointment Scheduler – 7/2024 to Present

• Answered high volume calls, emails, and incoming faxes

• Scheduling appointments for new patients

• Maintains medical records in compliance with state and federal regulations.

• Follows all HIPAA standards and procedures as set forth in the HIPAA Compliance Manual and more

Sierra Vista Medical Group – Sierra Vista, Az - Appointment Scheduler – 12/2022 to 7/2024

• Greeted patients and prospective patients

• Answered phone calls, emails, and incoming faxes

• Scheduling appointments for new patients and rescheduled

• Maintains medical records in compliance with state and federal regulations.

• Follows all HIPAA standards and procedures as set forth in the HIPAA Compliance Manual and more

Progress Residential-Scottsdale, AZ - Revenue & Debt Collection Admin - 03/2020 -12/2022

• Answer high volume calls, emails

• Created P2P agreements

• made outbound calls 125/200 daily for over 60/90 days

• Update customer email/phone when requested, emailed support to update in accounts

• Filed for eviction on broken p2p, or failed to pay

• Submitted Writ

First American Title-Scottsdale, AZ - Accounts Receivables/Collection – 05/2009-12/ 2018

• Worked daily lockbox, posted payments to correct account

• Assign corrections and adjustments to the appropriate processors

• Answer incoming calls, emails, and faxes

Invoicing Specialist

• Corrected all incoming errors and issues that occurred in Oracle

• Submitted Service First Tickets to have errors removed from the hub

• Answer incoming calls, emails, and faxes

• Follow-up on unresolved issues with internal co-workers.

• Manually created invoices.

Accounts Receivables

• Posted payments to correct customers' accounts

• Researched data to update and correct files

• Answer incoming calls, emails, and faxes

• Created credits memos

• Uploaded misc. payments to account managers

Clancy Real Estate - Phoenix, AZ - Receptionist/Accounts Payables – 09/2007-05/2009

• Processed 2000 utility invoices every month

• Processed monthly check run

• Answer incoming calls, emails, and faxes

• Created credits memos and receipts

• Processed monthly check run

• Processed monthly late notices

• File for evictions

Education

High school diploma

RIO SALADO COMMUNITY COLLEGE PHOENIX-Phoenix, AZ

March 2010 to May 2010

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