Customer Service Representative
Resume:
Ashley Shaw
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Account Associate
Capital One - Texas
February 2021 to Present
Paralegal/ Customer Service/ Foreclosure
RAS
June 2020 to October 2021
• Summarizing cases and preparing reports for attorneys
• Conducting research, investigating facts and developing legal arguments
• Drafting legal documents such as contracts, depositions and pleadings
• Preparing and filing documents with courts
• Organizing and archiving the documents relate to completed and ongoing cases
• Keeping track of changes in legal framework and providing timely updates on these changes Customer Service Representative
National Recovery Services - Tyler, TX
September 2019 to April 2020
• Medical billing
• First party and third-party collections - collections of outstanding patients accounts
• Hospital lien services
• Insurance claims
• Inbound and Outbound calling
• Dealing with medical supplies
File Clerk/Office Assistant
Coca-Cola - Dallas, TX
January 2017 to November 2017
• Strong Microsoft Office skills
• Excellent written and verbal communications skills
• Document management
• Consistently filing paperwork
• Complete other administrative duties as assigned by supervisor/manager
• Maintain new general files and conduct annual file audits Front End Account Manager
Santander - North Richland Hills, TX
October 2013 to January 2015
• Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practice (FDCPA).
• Make effective use of the dialing system to increase right party contacts.
• Meet assigned standards and expectations as required.
• Determine the reason for the delinquency and assist the customer in resolving the problem permanently to avoid any further delinquency.
• Educate the customer about the terms of the contract.
• Adhere to company policy and procedure.
Customer Service Representative
Time Warner - Dallas, TX
August 2012 to September 2013
• Ensured that customers are aware of their debts, and provide resolutions regarding collect on them such as different payment options
• Obtained a daily goal of sales and collection accounts to call on to help resolve their issue(s)
• Made and received outbound and inbound calls to provide quality solutions to customers' debt issues
• Received customers' payments over the phone
• Provided excellent customer service in order to help customers as best as possible Customer Service Representative
Bank of America
April 2010 to August 2011
• Assisted customer with mortgage questions in a call center environment
• Verified information in regard to home loans
• Entered data in systems
• Provided excellent customer service
Customer Service Representative
Aegis Communications
February 2008 to January 2010
• Assisted customer with mortgage questions in a call center environment
• Provided resolutions to conflicts in a timely manner
• Assisted customers with bill payments
• Offered customers products, and promotions that best fit their individual needs
• Completed data entry by correctly entering all information into database in a timely manner Education
High School Diploma
South Oak Cliff High School
2004
Skills
• Legal Drafting
• Administrative Experience
• Research
• Data Entry
• Microsoft Excel
• SharePoint
• Google Docs
• Customer service
• Legal Research
• Microsoft Word
• Microsoft Office
• Project Management
• Organizational Skills
• Filing
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